1 00:00:00,860 --> 00:00:05,840 Hi everyone, my name is Chloe Mastaggi and I'm so excited to talk about burnout with you. 2 00:00:05,980 --> 00:00:10,180 So welcome, welcome to Recon Village and let's dive into my talk. 3 00:00:10,180 --> 00:00:13,720 So hold on for one second while I pull up my slides. 4 00:00:17,620 --> 00:00:19,640 All right, I hope you all can see it. 5 00:00:19,640 --> 00:00:21,620 I'm just gonna guess that you can. 6 00:00:21,620 --> 00:00:24,060 So welcome to the burnout talk. 7 00:00:24,100 --> 00:00:25,960 I'm looking forward to sharing this. 8 00:00:25,960 --> 00:00:31,100 I know that right now we're dealing with a lot of issues when it comes to COVID-19. 9 00:00:31,200 --> 00:00:42,560 We're dealing with a massive pandemic and then also on top of that many of us may have been burned out right before the pandemic or now it's making it worse. 10 00:00:42,640 --> 00:00:54,420 Or maybe you're experiencing burnout for the first time ever now because let's be real, there's no... we're stuck inside and we don't know what's gonna happen next. 11 00:00:54,420 --> 00:00:58,220 Humans, we like to have this feeling as if we have control. 12 00:00:58,220 --> 00:01:08,780 For example, we like to know that we have this ability to predict what to expect the next day or be able to plan out a trip in a couple of months or weeks. 13 00:01:08,780 --> 00:01:17,760 Even though, let's be real, we never really can predict everything every single day but we have this feeling that we have some sort of control of our life. 14 00:01:17,980 --> 00:01:35,060 At this time, it's very hard to have control of your life because with everything happening all at once, you're stuck inside and all the things that you used to do to reduce your stress or to see people be around others is now taken away. 15 00:01:35,240 --> 00:01:40,580 And this leaves you in a situation where your work and your personal life is now off balance. 16 00:01:40,580 --> 00:01:45,820 And when our personal life and work life is off balance, that's when we start facing burnout. 17 00:01:45,940 --> 00:01:53,480 So I'm excited to share this talk with you and please note I'm there to answer any questions that you may have. 18 00:01:53,480 --> 00:01:58,000 So let's first dive into, in case you don't know who I am, my name is Chloe Masayi. 19 00:01:58,000 --> 00:02:06,840 I'm the VP of Strategy over at Point3 Security and I'm not that an ethical hacker advocate, meaning I'm trying to fight for rights for the hacker community. 20 00:02:07,240 --> 00:02:19,080 I definitely am one of those people that I am tired of the public perception that hackers are terrible people and are criminals when in reality those are malicious actors and cyber criminals. 21 00:02:19,380 --> 00:02:27,220 So trying to change the narrative of that and trying to update the public perception of what a hacker really is. 22 00:02:27,900 --> 00:02:31,560 When I'm not doing that, I'm also the President and Co-Founder of WOSIC, Women of Security. 23 00:02:31,560 --> 00:02:33,660 We have chapters all over the world. 24 00:02:34,080 --> 00:02:37,900 Founder of We Are Hackers, formerly known as Women Hackers. 25 00:02:37,900 --> 00:02:47,140 And we basically are a private online community of hackers that have been our marginalized genders pretty much. 26 00:02:47,140 --> 00:02:48,320 And we hack at all different levels. 27 00:02:48,320 --> 00:02:50,580 We have workshops, events, and so on. 28 00:02:50,580 --> 00:02:55,600 And by the way, WOSIC and We Are Hackers are completely free, so feel free to join. 29 00:02:55,740 --> 00:03:08,780 I'm also a Hacker Book Club organizer, meaning I created this Hacker Book Club, which we basically read a new book written by a hacker member or someone who wrote about the hacker community every month. 30 00:03:08,780 --> 00:03:12,280 And we meet every week at 5 p.m. 31 00:03:12,280 --> 00:03:14,320 Pacific time on Tuesdays. 32 00:03:14,320 --> 00:03:20,640 Next week we're going to start up, I believe, the Red Team edition of Tribe of Hackers. 33 00:03:20,640 --> 00:03:24,220 And yes, we hope to have people that are mentioned in the book come and attend. 34 00:03:24,240 --> 00:03:26,960 Usually we do, and also the author. 35 00:03:27,920 --> 00:03:35,440 And last but not least, I also have a podcast with ITSP Magazine, The Uncommon Journey, with Phil Wiley and Alyssa Miller. 36 00:03:35,500 --> 00:03:53,760 And basically we interview people that you usually follow on Twitter to find out how they got into infosec, what are the things that they've learned along the way, and also ask them random questions, such as what's their favorite drink or what book changed their life. 37 00:03:54,280 --> 00:03:55,760 That is my website below. 38 00:03:55,760 --> 00:03:58,560 Feel free to learn anything you want about me. 39 00:03:58,560 --> 00:04:00,260 It's probably on there. 40 00:04:00,260 --> 00:04:04,780 And also I am on Twitter and Instagram, so feel free to follow if you like. 41 00:04:05,440 --> 00:04:12,320 So I want to start painting some scenarios to get you understanding what burnout is like. 42 00:04:12,320 --> 00:04:15,920 And so I'm going to give you different scenarios to know of. 43 00:04:15,940 --> 00:04:23,760 These are usually signs of knowing you have it, and also signs of others having it. 44 00:04:23,760 --> 00:04:34,620 So keep an eye on it, just in case if you may not be experiencing it, but your friend or family or colleague is, that you'll be there to support them and give them guidance. 45 00:04:35,820 --> 00:04:39,720 And also let them know that therapists are also there for you. 46 00:04:40,580 --> 00:04:44,440 So I want you to do is picture that you're driving, okay? 47 00:04:44,440 --> 00:04:49,020 And while you're driving, you're about to merge into the left lane. 48 00:04:49,020 --> 00:04:54,140 And in that moment, you're thinking, should I not look in my mirror? 49 00:04:54,720 --> 00:05:02,200 By not looking in my mirror, that means if I get in a car accident, I don't have to do that task, or that assignment, or that project. 50 00:05:02,200 --> 00:05:05,960 I can actually get away from work, or I could get away from family. 51 00:05:05,960 --> 00:05:09,800 I can get a break for once, so I don't feel as trapped. 52 00:05:10,780 --> 00:05:12,420 Another scenario. 53 00:05:12,640 --> 00:05:15,500 It used to take you maybe a few minutes to respond to an email. 54 00:05:15,660 --> 00:05:20,740 Now it's taking you 10 minutes, maybe hours, maybe days, and then weeks. 55 00:05:20,740 --> 00:05:36,480 And then next thing you know, your inbox is so overwhelming that just going to it starts causing some tense and anxiety, and anxious, and thoughts that go through your head, because you're overwhelmed and feel stuck. 56 00:05:36,900 --> 00:05:43,080 And you don't know where that energy is, that passion, that drive to be able to respond to all those emails on time. 57 00:05:44,480 --> 00:05:55,660 Another scenario, for those of us that deal with burnout, is remember what I said at the beginning, which is burnout usually occurs when your personal and your work life is not balanced? 58 00:05:55,980 --> 00:05:58,160 Well, think about it in this way. 59 00:05:58,360 --> 00:06:00,220 You have friends and family. 60 00:06:00,220 --> 00:06:06,140 They always reach out to you at times, and especially during a pandemic, they might be reaching out a little bit more than usual. 61 00:06:06,140 --> 00:06:10,860 Even people you've never heard from for years are now checking in on you. 62 00:06:11,120 --> 00:06:25,640 But for some reason, you keep declining calls, or you don't respond to messages, or you just kind of see your friends and family members or colleagues as a task. 63 00:06:25,900 --> 00:06:35,700 That each person is another project that you have to take on top of this already overwhelming amount of projects and assignments that you have. 64 00:06:36,820 --> 00:06:43,340 And granted, yes, you could be busy, and that's why you don't pick up your friends' calls or respond to text messages. 65 00:06:43,340 --> 00:06:44,220 That is true. 66 00:06:44,220 --> 00:06:45,300 Busy is due. 67 00:06:45,400 --> 00:06:52,800 But when you're burnout, you also do it because you start seeing them as a task, and it's overwhelming. 68 00:06:54,960 --> 00:07:10,240 With burnout, it can also cause these sudden emotions such as sadness or anger over little tiny things where basically you used to be able to be calm and collective, but now you're starting to find yourself struggling to do that. 69 00:07:10,240 --> 00:07:16,520 You'll read a tweet, and then you just kind of want to throw your devices or, I don't know, flip over a desk. 70 00:07:17,280 --> 00:07:19,460 I see just a tweet. 71 00:07:20,180 --> 00:07:26,820 Or you could be watching some commercials, and you see a puppy, and then you start wanting to cry. 72 00:07:27,100 --> 00:07:32,100 So the thing to know about burnout is that your emotions are not technically all over the place. 73 00:07:32,100 --> 00:07:40,520 The thing is is that you can easily get agitated, sad, and angry because you're feeling like you're stuck somewhere. 74 00:07:40,520 --> 00:08:00,860 You feel maybe lonely, but the feeling usually that people get when they're burnout is this feeling of being trapped and overwhelmed, feeling like you don't know how to get away from it, where you're just sitting there, and no matter what you do, you just feel overwhelmed, 75 00:08:00,860 --> 00:08:06,620 exhausted, and you just feel like, what is going on with my life? 76 00:08:07,800 --> 00:08:13,120 And of course, when you're burned out, there are times where you'll procrastinate a lot. 77 00:08:13,120 --> 00:08:28,760 I mean, granted, I procrastinated definitely around assignments or studying for a test, and I'm sure you did too, but the thing is is that due dates are there, and we'll find ways to procrastinate or push them out if necessary. 78 00:08:28,760 --> 00:08:36,440 And this is common, and this could be anything from family events, or it could be your work events and whatnot. 79 00:08:37,360 --> 00:08:43,160 Due dates being pushed out is something that people that are burned out just are like, you know what, I can't deal with it for the next week. 80 00:08:43,160 --> 00:08:46,540 I'm going to do it the next week, and then the next week, and then the next week. 81 00:08:48,260 --> 00:08:55,540 But overall, when we talk about burnout, usually we have this situation where we just feel so, so tired. 82 00:08:55,540 --> 00:09:00,680 No matter how many hours of sleep that we get, we just feel so tired and exhausted. 83 00:09:01,720 --> 00:09:11,340 That feels like, say, for example, you slept nine or ten hours, but you still feel so tired, and you know, it's kind of like this image where you feel that tired. 84 00:09:13,600 --> 00:09:21,520 Or better yet, maybe this image rings a bell for you, where you're just like, I just, I can't focus on anything. 85 00:09:21,640 --> 00:09:23,460 I think I'm going to listen to music. 86 00:09:23,460 --> 00:09:24,420 Maybe that will help. 87 00:09:24,420 --> 00:09:26,400 Or you're just like, I just need a break. 88 00:09:26,400 --> 00:09:30,400 I need something, but you're still stuck in that chair. 89 00:09:32,180 --> 00:09:45,260 So we're going to talk about burnout, and a good descriptive way of saying what is burnout is basically, imagine you are your phone, and you're on the red part of your battery. 90 00:09:45,260 --> 00:09:55,360 It's basically, you're at very low battery, and you feel like you need to be charged and everything like that, but it's hard to get there. 91 00:09:56,820 --> 00:10:06,580 And I just want to remind you guys, I'm not a therapist at all, but I have gone through burnouts, ups and downs, but I know how to fix it and prevent them before it gets worse. 92 00:10:07,040 --> 00:10:13,940 I did take a break for the first time in two and a half years in July for one week to recharge my batteries finally. 93 00:10:13,940 --> 00:10:25,180 It was long and overdue, but I just want to let you guys know that it is very possible to prevent burnout and also to get out of burnout. 94 00:10:25,620 --> 00:10:31,820 And it's most important is to be able to know and recognize that, so then you can get back to normal. 95 00:10:33,240 --> 00:10:46,120 But I do want to let you guys know that I do recommend seeing a doctor, and it's not just because they're on burnout and emotional stuff, but the other thing is sometimes people feel burned out because they're lacking certain vitamins in their body. 96 00:10:46,120 --> 00:10:48,860 So it's really important to get your vitals checked. 97 00:10:49,260 --> 00:10:58,840 For example, last year, I felt very tired and I didn't know why, and I thought, oh, maybe it's burnout, but then I didn't feel like it was burnout. 98 00:10:58,840 --> 00:11:06,720 But I went and I got checked, and my iron levels were a little bit low, so I had to take some iron to get back to normal with energy. 99 00:11:06,720 --> 00:11:08,940 I got like within a few days afterwards. 100 00:11:08,940 --> 00:11:17,840 So the thing is, it's really important to get your blood checked, make sure that your vitamins are all good, especially many of us are depleted on vitamin D. 101 00:11:17,840 --> 00:11:24,760 So it's really important for us to make sure that we're hitting all our vitamins, especially when we're stuck inside and during a pandemic. 102 00:11:24,760 --> 00:11:25,360 It's important. 103 00:11:25,360 --> 00:11:26,900 You gotta take care of your body. 104 00:11:28,620 --> 00:11:30,200 But what is burnout? 105 00:11:30,260 --> 00:11:37,800 This is the actual term, which is burnout is a state of emotional, physical, and mental exhaustion caused by excessive and prolonged stress. 106 00:11:37,820 --> 00:11:42,560 It occurs when you feel overwhelmed, emotionally drained, and unable to meet constant demands. 107 00:11:42,660 --> 00:11:47,540 Below there is a quiz that you can take to see whether or not you're burned out. 108 00:11:47,540 --> 00:11:55,060 Now, I just want to let you know, if you enjoy the work that you do and where you work, chances are that quiz is not going to be as helpful for you. 109 00:11:56,460 --> 00:11:58,560 That is the one thing that I've realized. 110 00:11:58,560 --> 00:12:07,800 So if you love your job, I think the best way how to know whether or not you're dealing with burnout were those scenarios that I painted for you a little bit earlier. 111 00:12:08,380 --> 00:12:14,700 And so this quiz is really good to know because it can let you know if you're already in that burnout phase. 112 00:12:17,140 --> 00:12:19,820 But you also need to be aware of it. 113 00:12:20,300 --> 00:12:23,760 So I'm going to teach you some ways how to prevent burnout. 114 00:12:23,780 --> 00:12:28,140 And then from there, we'll go into if you're already burned out, what to do next. 115 00:12:28,140 --> 00:12:30,860 So let's first dive into how to prevent burnout. 116 00:12:30,960 --> 00:12:38,860 Now, usually they say to you, oh, you need exercise, you need to eat a balanced diet, practice good sleep habits, ask for help. 117 00:12:38,940 --> 00:12:40,400 Well, that's just great. 118 00:12:40,420 --> 00:12:43,440 However, I'm in the middle of a pandemic. 119 00:12:43,480 --> 00:12:45,660 So where am I going to go exercise? 120 00:12:45,660 --> 00:12:46,960 Gyms are closed. 121 00:12:46,960 --> 00:12:48,860 Eat a balanced diet. 122 00:12:48,860 --> 00:12:56,420 I can't go to the grocery store all the time because every time it puts myself and my family or friends at risk. 123 00:12:56,600 --> 00:12:58,340 Practice good sleep habits. 124 00:12:58,600 --> 00:13:07,780 Yeah, that would be nice to do, except that I have insomnia that I'm going to get this or someone's going to get it or something and I'm going to lose someone. 125 00:13:07,780 --> 00:13:08,660 How can I sleep? 126 00:13:08,660 --> 00:13:12,380 Also, the world just seems like it's on fire, especially in the U.S. 127 00:13:12,380 --> 00:13:14,500 It seems like everything is on fire. 128 00:13:15,380 --> 00:13:18,100 But the good news is you can still ask for help, right? 129 00:13:18,640 --> 00:13:20,880 And I just want to touch on those things. 130 00:13:20,880 --> 00:13:22,480 Exercise, yes, that'd be great. 131 00:13:22,480 --> 00:13:25,100 And you can do some workouts at home. 132 00:13:25,100 --> 00:13:28,980 There are plenty of YouTube videos out there and it's important for you to try. 133 00:13:29,440 --> 00:13:35,060 Eat a balanced diet and just be cognizant of what you're putting into your body. 134 00:13:35,060 --> 00:13:41,540 For example, usually when we're stressed out, we crave salty, sugary foods. 135 00:13:41,540 --> 00:13:45,440 So just be aware if you're taking in more salty, sugary foods. 136 00:13:45,440 --> 00:13:51,820 That might be one of those things you want to try to avoid, especially before bed, because that's not going to help you sleep. 137 00:13:52,400 --> 00:13:55,520 So I do recommend eating a balanced diet. 138 00:13:55,520 --> 00:14:00,360 You know, be healthy, treat your body well because your body will reward you in return. 139 00:14:00,980 --> 00:14:02,600 Practice good sleep habits. 140 00:14:02,600 --> 00:14:05,140 I understand insomnia is a big deal right now. 141 00:14:05,140 --> 00:14:18,040 And I know the first few months of the pandemic, when it started becoming a real situation, I was struggling to sleep because all I was thinking about was, am I going to give this to my parents? 142 00:14:18,040 --> 00:14:20,920 And I'm going to be responsible for their death. 143 00:14:20,920 --> 00:14:25,400 And that was really hard to try to sleep through the night. 144 00:14:25,400 --> 00:14:27,740 So I do understand that. 145 00:14:28,080 --> 00:14:31,040 And there are some examples that I will provide for you. 146 00:14:31,040 --> 00:14:36,240 Not examples, but things that you can practice to try to get better sleep. 147 00:14:36,680 --> 00:14:38,540 And lastly, ask for help. 148 00:14:38,540 --> 00:14:41,380 That's never been a problem, especially in our community. 149 00:14:41,380 --> 00:14:45,660 All you have to basically do is tweet and tag and people will respond. 150 00:14:45,960 --> 00:14:47,980 We're pretty good on that. 151 00:14:49,740 --> 00:14:52,220 But let's first dive into how to prevent. 152 00:14:52,400 --> 00:14:53,400 So self-awareness. 153 00:14:53,400 --> 00:14:57,020 Remember, you have to be aware that you're in burnout. 154 00:14:57,020 --> 00:15:06,820 And many of us, if it's our first time, we don't know that we're burned out until maybe after this talk you realize, oh my god, I've been burned out for such a long time. 155 00:15:06,920 --> 00:15:08,280 I had no idea. 156 00:15:08,280 --> 00:15:10,180 This makes so much sense. 157 00:15:10,180 --> 00:15:12,000 And that is a possibility . 158 00:15:12,000 --> 00:15:18,540 I didn't really know about burnout until like a year or two ago, but I definitely dealt with it in the past. 159 00:15:19,300 --> 00:15:23,120 So being aware that you're going through it is going to be really important for you. 160 00:15:23,180 --> 00:15:25,300 So how do you know whether or not you're burned out? 161 00:15:25,300 --> 00:15:27,200 Remember those examples I gave you? 162 00:15:27,200 --> 00:15:28,300 Those would be good guides. 163 00:15:28,300 --> 00:15:31,920 For example, no matter how much sleep you get, you just still feel tired. 164 00:15:32,260 --> 00:15:35,960 You feel like you have no passion or drive at work. 165 00:15:35,960 --> 00:15:37,000 You feel overwhelmed. 166 00:15:37,000 --> 00:15:40,300 You can easily get angry or sad and agitated. 167 00:15:40,400 --> 00:15:43,240 The general feeling of feeling like you're stuck. 168 00:15:43,540 --> 00:15:45,580 These are all those signs. 169 00:15:45,580 --> 00:15:51,660 Being very anxious about every day when it comes to work and logging in. 170 00:15:51,700 --> 00:15:56,420 That's another sign where it used to take you like a few minutes to respond to an email. 171 00:15:56,420 --> 00:15:59,720 Now it takes you much longer or you just don't want to respond. 172 00:15:59,740 --> 00:16:00,960 That's a sign. 173 00:16:01,000 --> 00:16:03,580 So these are signs to recall those. 174 00:16:03,580 --> 00:16:09,300 Now it's also important that when you're dealing with burnout is to remind yourself of things that are positive. 175 00:16:09,300 --> 00:16:17,020 Even if you're going through a terrible time, there should be at least three things that you're thankful for every single day. 176 00:16:17,060 --> 00:16:24,280 So I do recommend that when you wake up, think of three things that make you happy, that you're thankful for. 177 00:16:24,720 --> 00:16:30,080 And then before going to sleep, give three things again that you're thankful for and change it up the list. 178 00:16:30,080 --> 00:16:32,480 And if you don't want to do it like twice, it is still cool. 179 00:16:32,480 --> 00:16:33,780 You could just do it once a day. 180 00:16:33,780 --> 00:16:42,140 But it's there to remind you that there are some things to be happy about in the middle of an extremely stressful time. 181 00:16:43,960 --> 00:16:48,020 But also having self-awareness, it's really good is to journal it. 182 00:16:48,020 --> 00:16:51,860 So I have a journal or diary, whatever you want to call it. 183 00:16:51,860 --> 00:16:53,120 I write in it. 184 00:16:53,160 --> 00:16:56,960 I try to do it at least once a week. 185 00:16:56,980 --> 00:16:59,740 And what I do is that I write by hand. 186 00:16:59,740 --> 00:17:02,900 And I do recommend if you can, write by hand. 187 00:17:03,100 --> 00:17:10,520 There's something about it that's really... I don't know the quite good word for it, but it's very therapeutic. 188 00:17:11,120 --> 00:17:19,360 There's something about releasing your hand and being able to write whatever that's coming into your head and like deep down inside. 189 00:17:19,360 --> 00:17:30,080 So the thing is, journaling is really good because after you write in your journal, go back to other times that you wrote in there and try to see if there's any patterns. 190 00:17:30,460 --> 00:17:40,100 So patterns such as like using a term trapped multiple times or feeling overwhelmed or whatnot. 191 00:17:40,100 --> 00:17:48,880 You want to keep track of the patterns that you're seeing because once you see the pattern, recognize the pattern, then you're able to start working at fixing it. 192 00:17:49,220 --> 00:17:51,500 So it's really important to journal, write it down. 193 00:17:51,500 --> 00:17:58,440 It helps bring that self-awareness also to know what's going deep down inside that you are not aware of because we're constantly distracted, right? 194 00:17:58,440 --> 00:18:03,320 So it's very hard to like basically know what's going on with you sometimes. 195 00:18:04,700 --> 00:18:11,000 And so you guys also know that I'm one of those people that I hate my devices at the end of the day. 196 00:18:11,280 --> 00:18:13,640 I don't recommend throwing it on the ground. 197 00:18:13,640 --> 00:18:20,380 There are definitely times where I read something on Twitter and I'm just like, are you kidding me? 198 00:18:20,640 --> 00:18:23,860 And yes, there are times where I'm like, I'm going to throw my phone on the ground. 199 00:18:23,860 --> 00:18:28,440 But at the same time, I'm like, yeah, that's going to cost me some money that I don't want to use. 200 00:18:29,060 --> 00:18:38,880 But what I mean by, you know, you're breaking from your phones, your devices in general, let me take a break. 201 00:18:39,000 --> 00:18:42,080 I do this thing called a device detox. 202 00:18:42,080 --> 00:18:45,560 And I know that sounds very goop or goopish, I guess. 203 00:18:45,560 --> 00:18:51,680 But the thing is to know is to turn off your devices, get off of social media at least once a week. 204 00:18:51,820 --> 00:19:01,640 That means pick one day of a week that you take at least, I would say, four hours and beyond to just be unplugged. 205 00:19:01,640 --> 00:19:09,540 Meaning you're far away, your phones are off, your computer's off, basically take the time to do something new or learn something new. 206 00:19:09,540 --> 00:19:14,940 But the thing is, it's really important is to get one day per week where you don't do anything InfoSec related. 207 00:19:14,940 --> 00:19:18,660 I know, but Chloe, InfoSec is a lifestyle. 208 00:19:18,820 --> 00:19:19,480 I agree. 209 00:19:19,480 --> 00:19:22,300 It definitely is, but it will get you burned out. 210 00:19:22,300 --> 00:19:32,980 So it's really important to take one day off so you can readjust and be there more in your personal life because you have a life outside of InfoSec too, believe it or not. 211 00:19:33,240 --> 00:19:37,780 So do the things that make you happy and you enjoy. 212 00:19:37,820 --> 00:19:43,440 But it's really important is to take a break from your devices, take a day away. 213 00:19:43,440 --> 00:19:51,960 Now, if you do, make sure that you message your loved ones letting them know you're going to be offline during these hours so they don't worry and stress out. 214 00:19:52,340 --> 00:19:56,220 But I do recommend doing this for preventative reasons. 215 00:19:56,220 --> 00:20:00,980 I do take one day per week off from all devices and social media. 216 00:20:01,680 --> 00:20:05,900 And if I can't do a full day, at least try six hours for one of the days. 217 00:20:06,020 --> 00:20:14,400 So just know that it's really good because you get to have that get really in touch with your self-awareness and sense. 218 00:20:16,040 --> 00:20:17,300 Write it down. 219 00:20:17,300 --> 00:20:20,100 So the other thing that I do is I keep a to-do list. 220 00:20:20,100 --> 00:20:22,940 So this to-do list goes everywhere with me. 221 00:20:22,940 --> 00:20:25,040 And yes, everywhere in my apartment. 222 00:20:25,480 --> 00:20:30,880 But the thing is that what you want to do is have it near you in your bed. 223 00:20:30,880 --> 00:20:33,060 That's going to be really important for you. 224 00:20:33,060 --> 00:20:36,520 And also to take it everywhere with you. 225 00:20:36,520 --> 00:20:49,720 So the reason I say take it to by your bed, have next to your bed is because in the middle of night or right when you're closing your eyes, going into nice sleep, suddenly this thing goes popping up. 226 00:20:49,720 --> 00:20:52,740 And you're like, I forgot to send that email. 227 00:20:53,240 --> 00:20:55,300 Oh god, I forgot to do that thing. 228 00:20:55,440 --> 00:20:56,580 Oh, I need to send that email. 229 00:20:56,580 --> 00:20:58,120 Wish I had written that email. 230 00:20:58,200 --> 00:20:59,860 And you keep thinking about it. 231 00:20:59,860 --> 00:21:02,900 And then you're not going to fall asleep because now you're thinking of all these things. 232 00:21:02,900 --> 00:21:05,520 And you might wake up early in the morning thinking you have to do all these things. 233 00:21:05,520 --> 00:21:09,880 The thing is, if you want better sleep, write it down. 234 00:21:09,900 --> 00:21:20,420 For some reason, it feels like as if you're taking whatever amount of space that's now clogged by all the tasks that you have to do and pulling it right out. 235 00:21:20,420 --> 00:21:24,380 Kind of like a Harry Potter situation in a sense. 236 00:21:24,380 --> 00:21:29,920 With Dumbledore, you know when he takes his wand and he takes his memories out. 237 00:21:29,920 --> 00:21:31,840 Anyway, it's like that. 238 00:21:31,840 --> 00:21:36,640 It's where you free up your mind and you have more space to think and do other things. 239 00:21:36,640 --> 00:21:38,720 So having a to-do list is really good. 240 00:21:38,720 --> 00:21:40,140 It'll help you get better sleep. 241 00:21:40,140 --> 00:21:48,560 And if you're wondering, well, Chloe, I'm going to feel really anxious putting together this list because it's going to remind me of all the things I need to do and it's going to stress me out. 242 00:21:48,560 --> 00:21:50,620 I'm going to have an anxiety or a panic attack. 243 00:21:50,620 --> 00:21:52,000 I'm pretty sure of it. 244 00:21:52,640 --> 00:21:54,660 Let me just let you know one thing. 245 00:21:55,020 --> 00:21:58,020 When I first did it, I had the exact same belief. 246 00:21:58,020 --> 00:21:59,800 I'm someone who deals with anxiety. 247 00:21:59,800 --> 00:22:05,040 But what I did was that when I filled it up, it was five pages long. 248 00:22:05,040 --> 00:22:06,200 Now it's one page long. 249 00:22:06,200 --> 00:22:08,940 But it was five pages long. 250 00:22:09,080 --> 00:22:17,380 It made me realize how many things that I am doing and made me take a step back to realize I need to start telling people no. 251 00:22:18,300 --> 00:22:25,020 So knowing how much weight you're carrying will also help you address why you're feeling burned out. 252 00:22:25,020 --> 00:22:31,940 And then try to think of ways how to reduce that amount of work and also to get those projects off your plate. 253 00:22:31,940 --> 00:22:35,380 If that means having a conversation with a manager, that means having a conversation with a manager. 254 00:22:35,380 --> 00:22:37,080 But it's important to do that. 255 00:22:38,160 --> 00:22:39,780 Now talking about managers. 256 00:22:39,780 --> 00:22:43,560 Now, if you are a manager, we need to talk. 257 00:22:43,660 --> 00:22:46,100 You need to be there for your team members. 258 00:22:46,100 --> 00:22:48,200 You need to invest in your team members. 259 00:22:48,200 --> 00:22:51,080 That means you need to give them time off. 260 00:22:51,080 --> 00:22:53,900 I highly recommend doing a mental health day. 261 00:22:53,900 --> 00:23:01,300 For example, every month you give a day off to your employees and please pick a Friday or Monday because we love three-day weekends. 262 00:23:01,840 --> 00:23:04,780 And basically use that time for them to do whatever they want. 263 00:23:04,780 --> 00:23:11,160 If it means going through old projects, if that means doing any of those things, do it. 264 00:23:11,160 --> 00:23:11,920 Give it to them. 265 00:23:11,920 --> 00:23:12,720 They deserve it. 266 00:23:12,720 --> 00:23:13,840 Especially right now. 267 00:23:13,840 --> 00:23:17,300 We all could use a break and an extra holiday every month, right? 268 00:23:17,520 --> 00:23:19,240 So I do recommend that. 269 00:23:19,240 --> 00:23:30,800 The other thing is to have make sure you have something in place where every week your entire security team gets one day heads down. 270 00:23:30,800 --> 00:23:34,980 I know it sounds really weird, but it basically means no meetings day. 271 00:23:34,980 --> 00:23:41,140 So have one day per week where no one can give or set any meetings for any of your members. 272 00:23:41,320 --> 00:23:51,260 And just have that week every week where it is blocked for them to be able to catch up on emails or to be able to do anything that they need to do to catch up. 273 00:23:51,260 --> 00:23:54,300 This will help them be able to breathe and relax. 274 00:23:54,440 --> 00:24:00,800 Now the other thing that you should also do is make sure you schedule one-on-ones with your employees. 275 00:24:00,800 --> 00:24:02,340 And there's a reason for that. 276 00:24:02,340 --> 00:24:06,580 It could be anywhere from like 15 minutes to 20 minutes or whatnot. 277 00:24:06,580 --> 00:24:14,600 But making sure that you're both going through what projects are that person's working on and what to prioritize is going to help them too. 278 00:24:14,600 --> 00:24:19,760 They need to know what to prioritize and you are there to help coach them through that. 279 00:24:19,760 --> 00:24:27,740 So I really do recommend that because then it allows them to be able to reduce the amount of stress and pressure that is on them. 280 00:24:28,180 --> 00:24:34,820 Also if any of your team members go to you saying I need to take time off, give it to them. 281 00:24:34,820 --> 00:24:36,100 They need it. 282 00:24:36,220 --> 00:24:43,920 Chances are we could all use a vacation and to recharge our batteries. 283 00:24:44,040 --> 00:24:54,080 So if someone comes up to you and saying hey I really need to take some time off to get back to my normalcy, you should allow that. 284 00:24:54,200 --> 00:25:00,160 And also because a good manager invests in their people and see them go beyond them. 285 00:25:00,160 --> 00:25:02,660 So do whatever you can to do that too. 286 00:25:03,900 --> 00:25:05,980 All right, next one. 287 00:25:05,980 --> 00:25:06,840 How to bounce back. 288 00:25:06,840 --> 00:25:10,340 So we went over how to prevent burnout, right? 289 00:25:10,340 --> 00:25:13,220 So those are all those things that you can do. 290 00:25:13,220 --> 00:25:17,160 Now we're going to talk about what to do if you're already burned out. 291 00:25:17,300 --> 00:25:19,720 Congratulations, it sucks, doesn't it? 292 00:25:19,720 --> 00:25:22,000 So we're going to talk about how to bounce back. 293 00:25:22,280 --> 00:25:24,940 So first thing first, you need to take a break. 294 00:25:24,940 --> 00:25:29,280 I'm sorry to tell you, but there is no way you're going to recover unless you take time off. 295 00:25:29,280 --> 00:25:31,980 You need at least three business days off. 296 00:25:31,980 --> 00:25:34,020 And if you're like okay, so three-day weekend. 297 00:25:34,020 --> 00:25:36,060 No, that's not three business days. 298 00:25:36,060 --> 00:25:40,160 What I mean is five days off in return, right? 299 00:25:40,160 --> 00:25:45,020 So have the full weekend and three business days. 300 00:25:45,020 --> 00:25:46,380 That's five days. 301 00:25:46,440 --> 00:25:48,640 You need to take at least that amount. 302 00:25:48,640 --> 00:25:58,300 Now depending how bad your burnout is and how long it's been since you took a break , I highly recommend you taking up to a week or two off if you can. 303 00:25:58,300 --> 00:25:59,900 If not two weeks, that's okay. 304 00:25:59,900 --> 00:26:01,140 Just do one week. 305 00:26:01,140 --> 00:26:08,160 Now if you're stressed out about taking a break like I did, that's why I didn't take a break for two and a half years. 306 00:26:08,160 --> 00:26:17,140 I was worried that I was going to basically push all my team members more work on their plate and I didn't feel like that was fair to them. 307 00:26:17,340 --> 00:26:23,140 Now the important thing to note is that when you're burned out, chances are you are going to be missing deadlines. 308 00:26:23,140 --> 00:26:26,520 You're not going to be up to par with your team. 309 00:26:26,700 --> 00:26:32,220 Your team members are already carrying extra weight that you may not even know about because you're burned out. 310 00:26:32,220 --> 00:26:37,200 Because you're not 100% there or present because you can't because you're burned out. 311 00:26:37,320 --> 00:26:41,460 So it's really important for you to take the time off and have that conversation with your manager. 312 00:26:42,000 --> 00:26:54,960 Now if you're wondering how do I have that conversation with a manager, what you do is you schedule your one-on-one or hopefully you have a good manager who does one-on-ones with you and tell them I need to take some days off to recharge my batteries. 313 00:26:54,960 --> 00:27:04,340 I'm feeling burned out and overwhelmed and I just these are the the weeks that I have in mind and I need to do it probably sooner the better. 314 00:27:05,920 --> 00:27:21,660 And after you have that conversation with your manager, what you want to do is send an email to them after your conversation basically reminding them that you had that conversation and that you're burned out and all that stuff. 315 00:27:21,660 --> 00:27:22,820 Send it to them. 316 00:27:22,820 --> 00:27:23,780 Keep a paper trail. 317 00:27:23,780 --> 00:27:29,000 That paper trail is going to help you in your life most likely if it's needed. 318 00:27:29,160 --> 00:27:41,680 I've learned one thing in my career which is always keep a paper trail because the thing is is that you need to protect yourself and it also reduces the stress of am I going to lose my job for trying to take some time off. 319 00:27:41,680 --> 00:27:43,140 You shouldn't worry about that. 320 00:27:43,140 --> 00:27:44,740 Now you have a record of it. 321 00:27:44,820 --> 00:27:45,620 So keep that. 322 00:27:45,620 --> 00:27:54,780 Also forward that email to your personal email as well so you have a copy of it as well in a personal account in case if you don't have your work account anymore. 323 00:27:54,880 --> 00:28:00,360 This is just really good practice overall and I hate that we have to do that in this world but we do. 324 00:28:00,580 --> 00:28:01,780 Just be safe. 325 00:28:02,340 --> 00:28:12,960 Now when you take your time off, it's really important is that for your out of office message for it to be two days later than the date that you return. 326 00:28:12,960 --> 00:28:24,980 For example, if you're coming back on the 14th, say you're coming back on the 16th and the reason for that it gives you two days of responding to any emails in your inbox and to get through your flooded inbox. 327 00:28:25,400 --> 00:28:35,940 When I returned I had over a thousand emails and I'm so glad that I blocked those two days off just to respond to all those emails, which is my other point. 328 00:28:35,940 --> 00:28:41,980 Also make sure that you block one to two days when you get back or before you get back that is. 329 00:28:42,260 --> 00:28:55,080 Just block the entire day for no meeting so then you're able to be on top of everything that you're able to know what's happening and you can respond to all your emails so you can get back to your zero inbox when you start. 330 00:28:55,080 --> 00:28:57,840 This is going to help you right away. 331 00:28:57,840 --> 00:29:19,300 Now the other thing to note about it is make sure that you tell your colleagues that if they need anything from you to keep you cc'd and keep you updated via emails not through slack or or any other communication channels because this is a way for you know one place to look and one place to learn everything. 332 00:29:19,500 --> 00:29:27,940 When you have multiple different channels of communication this could be really hard on you when you get back and it can be very stressful and chances are things are going to get lost. 333 00:29:27,940 --> 00:29:35,340 So please remind them by contacting you via email and to seeing you during the time that you're gone so you're aware when you get back. 334 00:29:36,340 --> 00:29:43,940 Also having a project management type of platform is going to be really good so then you're also knowing what tasks that you're assigned to. 335 00:29:44,120 --> 00:30:08,100 Now the one thing that I do recommend also is if you're a manager and you're taking your time off when you do come back it's really important to also message all your the people that report to you and let them know like you're back and is there anything that is highly important that you need to prioritize within the first 24 or 48 hours of returning from work. 336 00:30:08,420 --> 00:30:13,320 Let them know see what they say and then you know find the time to do so. 337 00:30:13,320 --> 00:30:28,540 Just remember that and also yes right before you take your vacation chances are you are definitely gonna need you're gonna be very busy the week before so expect to be pulling in more hours that week because of taking time off. 338 00:30:28,540 --> 00:30:38,300 I hope that answers all your questions about taking off because chances are I know many of you were like I'm kind of stressed out about doing that but I need to do it probably so there you go. 339 00:30:38,320 --> 00:30:43,900 Remember three business days is the minimum for taking time off to recharge your batteries. 340 00:30:45,240 --> 00:30:53,100 Now remember that to-do list I was telling you about it's so important for you also to be able to learn how to say no. 341 00:30:53,100 --> 00:30:56,640 Chances are you've taken on a little too much than you can chew. 342 00:30:56,740 --> 00:31:09,360 I'm one of those people that's like oh another project oh I need to do that that'd be so cool that's a great idea go running with it and the next thing I know is I didn't really think of all the hours it's going to take. 343 00:31:09,360 --> 00:31:32,360 So the thing is it's okay but we learn right we learn from our mistakes so it's it's good to learn when to say no when and that's the hardest thing to do is especially when there's these great opportunities that come your way but it takes a lot of your hours and you just don't have it in you and you really need to find that work and personalized balance I really recommend trying to learn to say no. 344 00:31:32,540 --> 00:31:57,580 Now if you're someone who's underrepresented on your team I hate to break this to you chances are you're gonna feel a little bit more burned out a little bit faster than maybe your peers and the reason for that is because chances are you're constantly having to prove over and over and over you deserve and you belong where you are and that's going to be hard on you because chances are they also will give you extra work. 345 00:31:57,580 --> 00:32:45,260 I know by being a woman myself I kept getting work that would be like an assistant or secretary and it would annoy me so much but I would take it on anyway just to prove that I belong to be there and that's not my current job this is at a previous one and so it's really hard is to learn how to say no and I know it's scary to say no because you're worried your job is online especially in the middle of an economic situation too at this time but just please note that you also need to care about yourself and you should be working at a company and have a manager that supports you and invests in you and wants to you know basically do whatever they can to be there for you and if you don't have that I think it's time for you to look elsewhere There's plenty of companies out there that do that. 346 00:32:46,540 --> 00:33:02,220 Also, even if you're not someone who's underrepresented on your team, if you are one of those people that basically gets your work done a lot faster than most of your peers, or you're one of the top performers on the team, chances are you're going to be given more assignments, 347 00:33:02,220 --> 00:33:03,120 more tasks. 348 00:33:03,120 --> 00:33:04,980 You're going to wear multiple hats. 349 00:33:05,120 --> 00:33:08,500 So you're going to be feeling burned out a lot faster, too. 350 00:33:08,600 --> 00:33:12,040 So just keep that in mind on that front. 351 00:33:12,040 --> 00:33:16,860 So it's really important for you in particular to also learn how to say no. 352 00:33:16,860 --> 00:33:21,080 If it's not part of your job, you don't need to do it. 353 00:33:21,080 --> 00:33:22,780 I hate to remind you. 354 00:33:22,780 --> 00:33:28,840 And of course, yes, if other people on your team need the work and you're not burned out, yes, you should help them. 355 00:33:28,840 --> 00:33:29,640 You should support them. 356 00:33:29,640 --> 00:33:31,360 That is how team works. 357 00:33:31,360 --> 00:33:33,400 So teamwork, you got to have it. 358 00:33:33,400 --> 00:33:34,620 You got to work together. 359 00:33:34,760 --> 00:33:39,620 And helping each other out while you're all going through burnout at some point is going to be really important. 360 00:33:39,620 --> 00:33:45,300 But learn to say no if you're burned out and they're assigning tasks to you that has nothing to do with your job. 361 00:33:45,820 --> 00:33:47,240 Learn to say no. 362 00:33:48,760 --> 00:33:52,580 Now remember when I said, you know, you need to take care of yourself. 363 00:33:52,960 --> 00:33:57,920 The reason you're burned out is because you're not also investing in yourself. 364 00:33:58,320 --> 00:34:04,660 And I hate to bring that forward to you, but it is one of those things that you need to know about. 365 00:34:05,000 --> 00:34:07,280 Now stress is one thing. 366 00:34:07,340 --> 00:34:15,960 Stress is like, oh, I'll feel better if I drink that glass of wine or I'll feel better if I take a bubble bath or any of those kind of things. 367 00:34:17,000 --> 00:34:29,240 But burnout is I can drink all the wine and I can take all the baths, but I would still not feel back to normal or feel like I'm 100% balanced. 368 00:34:29,480 --> 00:34:33,680 And so that in itself is letting you know that you've taken on too many things. 369 00:34:33,680 --> 00:34:35,440 And this might be in your personal life. 370 00:34:35,440 --> 00:34:36,540 This might be in your work life. 371 00:34:36,540 --> 00:34:38,040 It might be a mix of the two. 372 00:34:38,040 --> 00:34:47,960 But it's really important to note is that even though we're trying to be there for one another, it's very hard to do that if us, we're not doing well ourselves. 373 00:34:48,320 --> 00:34:57,480 So that's why it's important to know that you need to invest in yourself, love yourself and take care of yourself, treat yourself right. 374 00:34:57,960 --> 00:35:05,780 And that's the important thing is that if you're working somewhere where they don't appreciate you, they don't want to invest in you. 375 00:35:06,600 --> 00:35:08,740 That's not good for you. 376 00:35:08,740 --> 00:35:12,220 At the end of the day, you shouldn't feel like that. 377 00:35:12,220 --> 00:35:15,340 And I'm so sorry that you're going through that if you are. 378 00:35:15,340 --> 00:35:17,900 I have been there and it's terrible. 379 00:35:17,980 --> 00:35:21,820 Because all you think about is do am I worthy? 380 00:35:21,880 --> 00:35:26,280 And that's the part because you feel trapped and you feel like you're worthless. 381 00:35:27,120 --> 00:35:30,360 And I just want to let you guys know that you are totally worthy. 382 00:35:30,700 --> 00:35:32,460 And you shouldn't feel trapped. 383 00:35:32,460 --> 00:35:37,720 And if you're looking for something, like a new gig, a place where they'll treat you better. 384 00:35:38,380 --> 00:35:40,980 Heck, DEF CON is here. 385 00:35:41,040 --> 00:35:45,500 And there are people here that work at companies and they're hiring right now. 386 00:35:45,500 --> 00:35:47,480 So let it be known. 387 00:35:47,500 --> 00:35:50,200 So start looking for work elsewhere. 388 00:35:50,260 --> 00:35:53,700 Keep the job that you have and just keep looking. 389 00:35:53,860 --> 00:36:01,200 And because don't be compliant when it comes to you and your well-being. 390 00:36:01,200 --> 00:36:05,980 You have to take care of yourself because who's going to take care of you at the end of the day? 391 00:36:05,980 --> 00:36:07,660 And that's the hardest thing. 392 00:36:08,420 --> 00:36:12,100 So remember, when you feel overwhelmed, do a device detox. 393 00:36:12,100 --> 00:36:15,360 When you feel overwhelmed, invest in yourself. 394 00:36:15,360 --> 00:36:17,800 When you feel overwhelmed, ask for help. 395 00:36:17,880 --> 00:36:19,340 Please ask for help. 396 00:36:20,000 --> 00:36:21,460 We're here for you. 397 00:36:21,460 --> 00:36:23,080 The community is here for you. 398 00:36:23,080 --> 00:36:26,300 I wouldn't be where I am if it wasn't for the community. 399 00:36:26,300 --> 00:36:28,040 So please remember that. 400 00:36:28,420 --> 00:36:30,720 When you feel overwhelmed, write it down. 401 00:36:30,880 --> 00:36:31,560 Do journaling. 402 00:36:31,560 --> 00:36:32,740 Do diary writing. 403 00:36:32,740 --> 00:36:33,840 Whatever you want to call it. 404 00:36:33,840 --> 00:36:34,960 Do a to-do list. 405 00:36:34,960 --> 00:36:36,120 Write it down. 406 00:36:36,120 --> 00:36:38,220 When you feel overwhelmed, take a break. 407 00:36:38,220 --> 00:36:43,540 Remember, take one day per week away from your devices and also from InfoSec. 408 00:36:43,540 --> 00:36:47,980 And that could be, you know, four hours plus, or it could be a whole complete day. 409 00:36:48,300 --> 00:36:54,100 Or if you're already burnout, please make sure that you take off at least three business days. 410 00:36:55,060 --> 00:36:57,280 When you feel overwhelmed, put yourself first. 411 00:36:57,280 --> 00:37:04,520 Remember, you have to put yourself first because you cannot be there for another person if you're not a hundred percent there. 412 00:37:04,520 --> 00:37:07,540 It's unfair to the person and it's unfair to you. 413 00:37:07,540 --> 00:37:10,600 When you feel overwhelmed, know you're not alone. 414 00:37:11,260 --> 00:37:23,760 We've, you, I understand being overwhelmed is a huge deal for you and I know that it can feel very isolating and you feel trapped and alone, but I want you to know you are not alone. 415 00:37:23,760 --> 00:37:26,660 There are people in this community that have your back. 416 00:37:26,660 --> 00:37:32,960 They're the ones that are going to be there to push you forward when you're feeling like you can't keep moving. 417 00:37:33,020 --> 00:37:36,380 All you have to do is ask and seek it. 418 00:37:36,400 --> 00:37:40,660 And if you don't know where to go first, my DMs are open. 419 00:37:40,820 --> 00:37:46,460 And honestly, there's also this group called Mental Health Hackers and they're a great group too. 420 00:37:46,720 --> 00:37:51,720 There's so many great organizations out there that support people in the InfoSec community. 421 00:37:51,720 --> 00:37:56,440 So you should never feel alone or isolated because we're all here for you. 422 00:37:57,320 --> 00:38:04,220 So most importantly, I hope you get from this talk, which is always ask the question, am I balancing my work and personal life? 423 00:38:04,220 --> 00:38:07,280 If not, take the steps to fix it now. 424 00:38:07,280 --> 00:38:14,160 And now you know how to do that because you know how to prevent and you know how to get back to normal. 425 00:38:14,160 --> 00:38:20,120 And like I said, I took one week off and I got way better and it felt way better. 426 00:38:20,500 --> 00:38:22,480 So just note that. 427 00:38:22,480 --> 00:38:24,200 Oh, and by the way, I forgot to mention this. 428 00:38:24,200 --> 00:38:28,240 If you are taking time off, don't be on your devices. 429 00:38:28,240 --> 00:38:29,960 Don't be on social media. 430 00:38:30,340 --> 00:38:35,740 Take time off from InfoSec because that's also part of taking the break and recharging your batteries. 431 00:38:35,740 --> 00:38:36,460 Okay. 432 00:38:37,580 --> 00:38:45,460 And lastly, thank you guys over at Recon Village for having me and thank you guys for existing and I hope you enjoy the rest of your DEF CON. 433 00:38:45,460 --> 00:38:49,660 And if you need anything, have any questions, feel free to ask me. 434 00:38:49,700 --> 00:38:53,100 Also, if you feel like you want to ask more privately, feel free to DM me. 435 00:38:53,100 --> 00:38:58,120 I am on Discord and I hope you guys have a wonderful DEF CON and please stay safe. 436 00:38:58,120 --> 00:39:03,980 I know that you got this and I believe in you and please don't ever feel alone while you're dealing with burnout. 437 00:39:04,720 --> 00:39:06,660 So that's all I want to say. 438 00:39:06,660 --> 00:39:13,160 Thank you guys again and stay safe and I'll catch you guys, I hope, later and hopefully in person next year. 439 00:39:13,780 --> 00:39:15,220 But yeah, take care now. 440 00:39:15,220 --> 00:39:16,320 Bye-bye everyone!