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Claudia is yours.

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Thank you.

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Hi everyone, my name is Claudia Osagie and we're going to talk about Burnout today.

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So let me first start sharing my slides.

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One second.

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As some of you guys have probably seen this talk before, just note that this material also contains today's talk, that means, has new stuff in it.

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So I'm looking forward to sharing this with you guys.

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So let's dive into this.

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Now, the first thing to note is that this might be an emotional talk for you guys.

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So if you are starting to feel like heavy emotions or you need to take a pause or whatnot like that, I recommend doing the following steps, which is to take six breaths within the one minute.

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So breathing in through your nose and out through your mouth or vice versa.

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Do that six times within a minute and that should help calm your nerves.

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It is a good trick to have when you feel like your anxiety is pretty high.

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All right.

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So welcome to the Art of Balancing a Burnout Talk.

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If you're wondering why the art of balancing, because burnout usually happens when we're not balancing our personal life and our work life.

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On top of that, it also happens when we don't take care of ourselves.

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So let's dive in, shall we?

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So if you don't know who I am, my name is Claudia Osagie once again.

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I'm the VP of Strategy over at Point Three Security.

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And when I'm not that, I'm an ethical hacker advocate.

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In other words, I'm trying to push for rights for us.

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That means changing legislation, updating it and so on.

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Also notifying the media if they have our image down wrong or using the wrong term, such as hacker.

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And so what they should be using cyber criminal for any terrible malicious acts.

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But also trying to do my best to also help the community.

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If that means pushing for mental health.

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Also, that means trying to bring diversity inclusion into the field a little bit more.

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And with that, I'm also president and co-founder of ROSAC, which is Women of Security.

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And when I'm not doing that, I'm also the founder of We Are Hackers, formerly known as Women Hackers.

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I'm also the Hacker Book Club organizer.

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We basically read a new book every month.

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And every week at Tuesday at 5 p.m.

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Pacific Time, we all meet virtually to talk about what we've read.

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Yes, the authors do attend.

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And yes, people mentioned in the books do attend as well.

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If you're wondering why it's called the Hacker Book Club, it's because we actually read books written by people within our community.

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And, you know, the hacker community reads them with them.

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So it's pretty fun.

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We're going to be doing the Tribe of Hackers Red Team Edition coming up next.

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So feel free to join us.

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Also, ITSP Magazine's Uncommon Journey podcaster.

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I do this with Phil Wiley, which I think he spoke a little bit earlier with you guys.

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And also Alyssa Miller.

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That is my website.

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If you want to find out anything about me, it's most likely on there.

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I include my personal details.

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My Twitter and Instagram is there.

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Feel free to follow or like to reach out anytime my DMs are open.

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Now let's dive into this stuff.

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I'm going to pick some scenarios for you.

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And these are experiences that you may have gone through.

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But this is usually a good way to know whether or not you are dealing with burnout or you did have burnout at one point of your time.

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So these examples, I want you to try to pretend that you're in this situation.

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So the first one I want you to think of, pretend you're driving in your car.

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And while you're driving in your car, you need to merge into the left lane.

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And at that moment, you think to yourself, should I look at my side mirror?

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Because maybe if I get in a car accident, I don't have to go to that place.

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Or I don't have to get that task done.

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Or I don't need to do that project.

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Or I don't have to have that awkward moment.

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I would feel so much better if I just get in a car accident.

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The one thing you should note is that burnout causes this feeling of being trapped.

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And most of these examples are going to demonstrate that.

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Or perhaps you're one of those people that it used to take you a few minutes to respond to an email.

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Now it takes 10 minutes, maybe 30 minutes, now an hour, maybe a day.

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Maybe days, sometimes weeks to just respond to a short little email.

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Next thing you know, your inbox is flooded and it's overwhelming.

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And every time you get in your inbox, you have this feeling of being trapped.

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That this is all that you have and you have to do it.

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And you're so behind on everything.

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But you don't even have the energy or the rush to try to get through your emails.

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Or perhaps you've been in this situation before.

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Where you have friends and families or colleagues.

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They call you but you decline their call.

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Not because you're busy.

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It's because you see them as another task.

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As another thing that you have to complete.

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Or a thing that you need to get done.

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And you just don't have the bandwidth for it.

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You can't hear them talk about their emotional stuff.

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Because you're emotionally not doing well.

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Something's off about you.

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And you can't really do anything.

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And you're also concerned that they're going to ask you to do something for them.

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When you can't keep giving anymore.

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Because you're not doing well yourself.

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So burnout causes these feelings.

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Where you have sudden sadness to sudden anger.

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Like for example, you see a tweet.

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And you're like, are you kidding me?

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And you just get suddenly really angry.

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Really fast.

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Or you get sad by watching a commercial and there's some puppy in it.

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And you don't know why.

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But you just feel like you're hopeless.

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And once again, that term trap comes often.

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And you feel maybe empty.

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You might be experiencing more anxiety or depression as well.

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You just feel like you're all over the place emotionally.

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Or you just don't understand why you're reacting so harsh.

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Suddenly.

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Or perhaps you've been in a situation where, you know, something is due.

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But you procrastinate to the last minute because you can't focus until then.

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Yeah, I've been there before.

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Definitely in college.

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I'm like, you know what, I'm going to write that essay the night before.

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Or I'm going to stay for the exam the night before.

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Actually, I'm going to study like two hours before I take the test.

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The thing is, though, is that when you're dealing with burnout, you will do whatever you can to push out a date.

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So you're like, well, I don't really need to do that because I can just keep pushing it out.

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It's fine.

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So you might be late for your work.

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Or you might be late for trying to attend something.

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Or you might miss things because you don't want to be there or you just can't do it.

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Because once again, there's this feeling of hopelessness and you feel like overwhelmed and that you are drowning pretty much.

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You're just in that water just trying your best to breathe.

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But overall, a lot of times when people think of burnout, it's just that they feel so tired.

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No matter how many hours of sleep a night you get, you just feel so tired and exhausted.

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And it's just like you reach maybe more for caffeine.

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But the thing is, you just feel so tired and there's nothing you can do to change that.

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One of the things about burnout you should note about is it's very similar in some ways to stress.

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Where when you're stressed out, what do we tend to do?

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You might reach for, you know, to get high.

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You might reach to get a drink.

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And by a drink, maybe more than just one drink, let's be real.

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Or maybe you're like, you know what, I think I want to go back to smoking.

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Or you're smoking a little bit more.

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Or you're drinking a lot more caffeine.

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Now the thing is that when you're burned out, you're trying to compensate for the fact that you have no more energy and you feel burned out already.

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So how are you going to do that is by going to different things.

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So for example, wanting something salty or sweet.

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So snacking a lot more than usual.

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Or the fact that you crave cigarettes a lot more often.

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Or getting high is something that you need to do at the end of the day to just feel better.

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Or perhaps drinking a lot more than usual.

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Or also drinking lots of caffeine.

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So one thing that I'll definitely tell you is that when I know that I'm starting to do too much, I tend to crave more caffeine.

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So I'll drink like five cups of tea versus just two cups of tea.

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And that usually lets me know that I'm entering like some sort of burnout phase if I don't take care of myself.

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But also snacking is something that we do when we're stressed.

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We binge eat.

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Some of us.

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Or we don't eat at all.

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Instead, we go to other substances.

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Overall, burnout just feels kind of like this image where you're just like, I just can't do this.

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I can't do this.

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I need a break.

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I need to take time off.

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I can't focus.

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I can't do anything.

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I just feel like I'm not myself anymore.

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Overall, burnout, how it feels, it's like a battery.

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You're like a device.

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You're like your cell phone.

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But you haven't charged it for quite some time and it's dying.

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And it's on red and whatnot.

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That's what kind of burnout feels.

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It's like you have this battery, but it's kind of depleted.

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I want to start diving into, now you've seen these examples, and hopefully, or maybe, they might resonate with you.

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It's good to see if something connects with you.

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That's the first step to making sure you get better or take the preventative steps as possible to get better.

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The first thing I want to let you guys know is that I'm not a therapist, but I have dealt with burnout.

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The first time I dealt with burnout, and here comes a personal story, was back in 2013.

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I did Teach for America.

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I was supposed to be a special ed teacher.

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When I first started, the thing is that how it works is that you go to school for like four weeks before you start being an official teacher.

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That's right.

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You probably have had no experience with kids at all and you haven't ever taken courses on being a teacher, but for those four weeks, they try to train you in every single way possible how to be a full-time professional teacher.

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The thing is that once that training was over, I went into Oakland School District in the East Side.

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One of the things was that I was stationed at one school and I had a caseload of 20 students, and students that actually witnessed their parents being stabbed multiple times or having kids that have undiagnosed mental health issues, but they didn't know what to do with them in the system,

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so they just put them in special ed when they don't have dyslexia or any of those things.

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The thing was that they weren't getting proper mental health coverage or anything like that.

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And then a few months down the road, at the same time, I had to go to another school district, not another school district, another school within the school district.

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So now, at a caseload of 30 students, now it's approaching 80 students.

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Someone who isn't licensed yet, someone who's had no training or no experience in special ed.

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And at the same time, every one or two days per week, I would have to go continue my education at night.

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And the other thing was that Teach for America didn't tell me all these things up front.

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So what happened was that you basically sign an IOU, which is basically if I were to leave this program within the first two years of it, I owe them anywhere from $60,000 to $80,000.

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As a teacher, you're making anywhere between $32,000 to $40,000.

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And you're barely getting by in the Bay Area paying for your rent for your apartment.

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So if you think about it, at that moment, I wasn't doing well because I wasn't trained to take care of kids and their mental health issues because I wasn't a psychologist.

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I was someone who was taught how to teach people that were dyslexic or ADD or ADHD students.

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And the thing was that no one taught us this and no one taught us how to take care of ourselves.

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So at that time, I remember I was driving in my car and I felt so stuck because I tried to get out and Teach for America said I couldn't leave.

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If I did, I would owe them a significant amount of money and I would go in debt.

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And I remember when I was driving like, okay, maybe I won't look in my side mirror because if I don't look in my side mirror, then I don't have to go to this program.

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I could get out and then maybe I can then find another way how to try to push for them to accept the idea of me leaving earlier from the program because I'm not doing well.

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And I mean, thankfully, no car hit me when I did do that.

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But the thing is, is that it was a realization moment.

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The fact that I was willing to lose my life because of debt was something that I could not believe happened.

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And I remember going to my parents and saying, I'm not mentally doing well.

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I've never felt this way before.

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And this is the first time I've ever heard the term burned out.

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It got so bad that there was no support.

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And when I went to approach them, they make me feel guilty for how I felt saying, don't you care about your kids?

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But the thing was that they kept using the term kids instead of students to remind us that by quitting, we're quitting all the people who are failing ourselves and them and that no one's going to watch over them.

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And it's your fault.

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It was constantly your fault when in reality, they didn't teach us anything and they were just putting in this program, fixing a basically a very, very broken school system with a bandaid that didn't help anyone.

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And I just remember just at that moment, I had to leave and I quit.

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And when I quit, I was they then put a lawsuit against me, forcing me to pay more than $10,000 for leaving for health reasons.

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And I and those are the things that I want you to know is that with burnout, when you leave unchecked and you don't have support, it puts you into a really, really bad place where it can take you many, many months to sometimes years to get over and to get back to normal.

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So I just wanted to share that with you is that don't let burnout dictate your life.

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You've got to invest in yourself when you know that something is wrong.

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Here are the symptoms.

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Here are the things that you can do.

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Okay, so let's go to the next thing.

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Another thing to remind yourself is that if you're feeling burned out, you should go see a doctor.

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And the reason for that is they should test you for your vitals.

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So for example, getting your blood checked when you're feeling low in energy is probably a good thing because sometimes that's a sign of having low iron or low vitamin D.

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So I highly recommend you guys getting checked out on those kind of things.

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So do go see a doctor, get your vitals checked if you can, just to make sure that there's nothing else wrong because sometimes people that are burned out low in energy, there's something else happening in their body.

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So remember, mental health is totally connected to your body and so forth.

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So what is burnout?

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So burnout is a state of emotional, physical, mental exhaustion caused by an excessive prolonged stress.

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It occurs when you feel overwhelmed, emotionally drained and unable to meet constant demands.

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Now, there is a quiz right there for you.

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The burnout index, which is wonderful.

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But I have to let you guys know that if you love your job and you love what you do, chances are that quiz isn't going to work really well for you.

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It tends to work better for those that are a little bit skeptical about whether or not they like their job or don't like their job.

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I highly recommend checking out.

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It's a good way to kind of check to see if you are already there.

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Now, the thing to note about COVID-19 I want to talk to you guys about is because even though burnout is something that us in the hacker community have dealt with before, COVID-19 with COVID-19, it puts on a whole different side where you have emotional burnout as well.

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So emotional burnout with COVID-19, these are usually the signs that you get.

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I don't know about you, but what happened was that right when COVID-19 started coming about, I didn't feel burned out at all before then, but I started feeling a little bit... I don't know how to describe it.

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I just didn't feel good in a sense.

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What happened was that I went to RSA conference in San Francisco this year, and I decided just to be on the safe side that I would stay at home and basically kind of just make sure that no one gets it in case if I carried it or anything like that.

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And I was like, okay, 12th day, I'm like, all right, I think I'm okay.

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That changed drastically.

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By the day 13, suddenly I felt like as if there was a hand on my chest putting down pressure.

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And I remember it just felt very weird.

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And then I got really lethargic and I got headaches, like body aches everywhere.

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And I was just like, okay, this is weird.

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How could I have gotten this?

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And I guess I got it from RSA and everything like that.

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But I remember having to try to call a doctor at that time because you couldn't get checked out unless you had a pre -existing condition, which I did not fit those terms.

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So I remember calling around, asking to get tested.

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And it took three hours, but no one really knew where for me to get tested.

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Not even the doctors, not even my insurance, not even the emergency room at that time.

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And I just remember just being like, this is terrible.

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We have nothing set up.

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And at the point of being sick for like five days, symptoms went away.

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And then a couple days later, a new symptom came in, which was just this dry, dry cough for about five weeks out.

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And still at that time, though, I kind of figured at that point, like way before, when I started getting the symptoms of body aches and everything, I was like, okay, I need to revisit my will.

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And then other things, I couldn't sleep because all I was thinking was like, is there any chance that my parents got it?

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And I'm pretty sure maybe some of you guys also have been freaking out about someone else, your loved ones, getting this.

247
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And it does keep you up at night.

248
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And it's really hard because you're also having to work through the emotions with yourself.

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It's not something like, oh, you can call a therapist because a lot of therapists right now are full.

250
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And so it's really hard at this moment.

251
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And, you know, I just want you guys to know you're not alone.

252
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And please wear a mask.

253
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I cannot push that enough.

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Please wear a mask because it is not something you want to get.

255
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And it's definitely something that you don't want to give to someone else, even if you don't show any symptoms, because it does sneak up on you.

256
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Like I said, I didn't feel anything until the 12th, 13th day of nothing.

257
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So please be careful by wearing masks and, you know, try to get your, convince your friends and family and colleagues to also wear masks because I'm not kidding you, it's not fun to go with.

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It took about two and a half months to get back to normal.

259
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So be careful with each other.

260
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Love each other and everything possible.

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Please wear a mask.

262
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So let's go into the next thing.

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So usually when we go to like how to prevent burnout, usually people recommend, you know, exercise, eat a balanced diet, practice good sleep habits, ask for help.

264
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But the thing is, is that at the end of the day is that exercise is wonderful.

265
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However, your gyms are closed or maybe for you, you can't really go walking around because your health is in jeopardy.

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So I do recommend like, you know, listen to music, find some other ways to find exercise.

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There's plenty of YouTube videos to try to do that.

268
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Eating a balanced diet is also very hard when you're burned out because the, remember when I said when you're stressed, you're going to probably stress eat.

269
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So you're going to go for like the salty sweet things or you might not even want to eat.

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Like you have, you don't crave any food and that does happen.

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So you want to do is kind of keep kind of a record of how much calories you're taking in and making sure you hit your correct amount of calories.

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And I hate tracking calories and you shouldn't have to do that.

273
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But if you're one of those people that like you're, you're really struggling to eat, do keep basically track of your calories, making sure you've hit it at least because when you have low calories, you're more susceptible to having a lower immune system.

274
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So it's really smart to like try to make sure that you're eating proper amount of calories, but also make sure that it's healthy.

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We know what's healthy, right?

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It's not candy or junk food.

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So just remember that.

278
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Practice good sleep habits.

279
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It's very hard because like I said earlier is that dealing with COVID-19, the fears of losing someone or you giving to someone and they die, it's something that's really hard or not knowing when things are going to change because humans are kind of silly in some ways because we feel like we could pretty much predict every day.

280
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We can predict that we can go on a vacation about three or four months.

281
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Nothing's going to happen.

282
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The thoughts don't even cross our mind.

283
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But now we're in a situation where we don't even know what's going to happen the next day.

284
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And because of that, that can cause us to have insomnia.

285
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It can make us even feel more stressed out, more anxious.

286
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It can also cause episodic depression as well.

287
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So it's really important to try to remember is to try to stay as happy as possible during this hard time.

288
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And there are ways how to do it.

289
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One trick that I do is I think of three things I'm grateful for first thing in the morning and when I go to bed and switch up, don't do the same ones.

290
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But that really does help because it reminds you that you have something that's good in your life.

291
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And that's the thing that we need to be reminded of more today than ever before because it seems like the world's on fire.

292
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Asking for help is something I can still do no matter what, which is great.

293
00:23:06,450 --> 00:23:09,030
All right, so let's dive into first the self-awareness.

294
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So the difference between stress and, you know, burnout is there's two different things.

295
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And I like to use this example often.

296
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When you're stressed out, you're like, OK, I'll feel better if I take a bubble bath or I'll feel better if I do some yoga or I'll feel better if I have that glass of wine.

297
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When you're burned out, you can do all those things and more and you still don't feel any different.

298
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So that's the difference.

299
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Now, self-awareness is the hardest part.

300
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The good news is that you now know of the term burnout, which is great because by knowing what the word is and the symptoms, you're able to have a better idea if you're entering that zone.

301
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So the ones I tend to find most often is when I'm doing my inbox.

302
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If it takes me longer than 10 minutes to respond to an email and I'm not busy, that's a sign.

303
00:24:00,430 --> 00:24:03,810
No matter how much hours of sleep I get, that's a sign.

304
00:24:03,810 --> 00:24:07,330
When I'm drinking more caffeine, that's a sign.

305
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And when I decide I want to have another glass of wine or a couple more, that's a sign.

306
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These are all types of signs that you can realize from all those previous examples.

307
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The other thing is knowing that your emotions feel kind of all over the place a little bit.

308
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What's really important is to try to identify if you're feeling trapped or you feel overwhelmed.

309
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That's going to be the first step because once you have that self-awareness that you're entering into a burnout phase, you start realizing immediately that these are the preventive ways that you can do and prevent it.

310
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Also, there are ways how to reduce it significantly and fast.

311
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So the first thing I always tell people is to journal because the thing is that we're not able sometimes to listen what's going on in our own head and our own body and how we're feeling deep down inside because let's be real, we are kind of at a point where when we're not feeling well,

312
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we put on the TV or we listen to music or we go on social media or we do those kind of things or read a book.

313
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The thing is we're constantly escaping from what's knowing what's actually happening on in here.

314
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So journaling is really good and I recommend doing it by hand because it's something that is a little bit more therapeutic versus typing if you can.

315
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So here you get to see my journal.

316
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Little prints, of course.

317
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What I do is I tend to journal at least once a week and I don't have any music playing.

318
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I need to have my own space to do so.

319
00:25:41,370 --> 00:25:45,330
And usually it's when the pups are sleeping, to be honest.

320
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But journaling is really good because what happens is that when you write in there and you go back in your previous pages, you'll find trends and patterns.

321
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And we love trends and patterns, right, in InfoSec.

322
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And so when you're able to pick up on those trends and patterns, you're able then to realize you have a situation and you need to deal with it.

323
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One of the things that I realized when I was dealing with burnout or felt like I was getting close to burnout, I kept seeing the term trapped or felt like pretty much it was the word trap that kept showing up in a couple of them.

324
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And so I realized, OK, I need to do something about that.

325
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So it's really important to journal, recall a diary, whatever works for you.

326
00:26:25,850 --> 00:26:33,170
The thing is that this is a time where you need to know what's going on emotionally for you, especially if you can't see a therapist at this time.

327
00:26:33,370 --> 00:26:36,090
At least keeping some sort of record with yourself.

328
00:26:36,090 --> 00:26:39,310
And I do recommend trying to do it daily if you can.

329
00:26:39,310 --> 00:26:43,650
If not, weekly is totally fine on that front.

330
00:26:44,130 --> 00:26:47,170
Now, the other thing that I tend to do is I do a break.

331
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I take a break from InfoSec at least once a week.

332
00:26:50,430 --> 00:26:54,550
For one day a week, I take a break from my devices.

333
00:26:54,870 --> 00:27:00,710
So phones off, computers off, and I will do anything that's not InfoSec related.

334
00:27:00,710 --> 00:27:03,370
If that means volunteering, that means volunteering.

335
00:27:03,370 --> 00:27:08,090
If that means going for a hike for the day, that means going for a hike for the day.

336
00:27:08,090 --> 00:27:11,770
If that means visiting family, that means visiting family.

337
00:27:11,770 --> 00:27:16,390
Or if you ever wanted to learn how to paint or draw, this is the perfect time to do so.

338
00:27:16,390 --> 00:27:24,290
But taking one day off from InfoSec is really, really important for you to start trying to get that balance and to keep that balance there.

339
00:27:25,190 --> 00:27:33,050
And if you are one of those people that you can't stay away from your devices in case of loved ones contacting you or whatnot, that's okay.

340
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One of the things that I tend to do is that I will let them know that I'm going to be taking a break between these hours and in case of an emergency that you reach me, this is where they can contact me.

341
00:27:44,390 --> 00:27:49,410
It's really important to do that, to let them know so that they're not worried about you at this time.

342
00:27:49,590 --> 00:27:53,530
But doing it every week is really good, even if it's just for four hours.

343
00:27:54,250 --> 00:27:57,410
Still, it's very good because you want to do preventative.

344
00:27:57,430 --> 00:28:00,890
And yes, you have to take a break from InfoSec Twitter.

345
00:28:00,910 --> 00:28:02,590
I know it's hard.

346
00:28:02,590 --> 00:28:04,450
Believe me, it is hard.

347
00:28:04,450 --> 00:28:06,390
But you have to do it once a week.

348
00:28:07,570 --> 00:28:11,230
And no, I don't mean you have to throw your phone on the ground or whatnot.

349
00:28:11,610 --> 00:28:12,690
Don't be silly.

350
00:28:12,690 --> 00:28:17,790
Even though there's times where I read something on Twitter and I'm just like, are you kidding me?

351
00:28:17,790 --> 00:28:23,310
But anyway, the other thing to do besides journaling is to keep a to-do list.

352
00:28:23,530 --> 00:28:25,250
So I have...

353
00:28:25,250 --> 00:28:27,730
I have a to-do list.

354
00:28:27,730 --> 00:28:35,990
And basically what I do is that I write down everything that I need to do, any tasks that I need to be on top of, and I write it down.

355
00:28:35,990 --> 00:28:37,450
And this could be personal stuff.

356
00:28:37,450 --> 00:28:38,430
This could be work stuff.

357
00:28:38,430 --> 00:28:41,850
But the thing is, I take this list everywhere I go in the house.

358
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Also, if I was on the road, I'd take it on the road.

359
00:28:45,650 --> 00:28:57,010
The reason for that is because it kind of empties out space in your head so you're able to think about other things and become more connected to have that self-awareness of what you're going through.

360
00:28:57,470 --> 00:29:02,290
So it's really therapeutic to write down all these things so you feel like you have more space in your head.

361
00:29:02,290 --> 00:29:03,710
It unclutters it.

362
00:29:04,070 --> 00:29:07,790
It's also really good if you are someone who struggles to sleep at night.

363
00:29:07,790 --> 00:29:10,150
Having a to -do list is going to be really helpful for you.

364
00:29:10,150 --> 00:29:14,450
Once again, it's something that has to be written by hand.

365
00:29:14,450 --> 00:29:21,170
And there's a reason for that because sometimes we have a to-do list on our phones or on our laptops.

366
00:29:21,170 --> 00:29:28,450
And that's great and everything, but the thing is, you know when you're about to fall asleep and you're like, okay, I'm going to go to sleep.

367
00:29:28,450 --> 00:29:31,970
And then suddenly you're like, oh my god, I forgot to send that email.

368
00:29:32,210 --> 00:29:34,610
Or, oh, that was such a great idea.

369
00:29:34,730 --> 00:29:35,590
I need it.

370
00:29:36,310 --> 00:29:39,150
And then you just keep thinking about it over and over and over.

371
00:29:39,410 --> 00:29:42,690
And this is the reason why it's harder for you to fall asleep.

372
00:29:42,910 --> 00:29:44,910
So one thing to do is have a to-do list.

373
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So have it by your bed in case in the middle of the night you wake up like, oh my god, I forgot to do something.

374
00:29:49,570 --> 00:29:51,610
Just write it down and you'll do it in the morning.

375
00:29:52,070 --> 00:29:54,670
Review that list in the morning too when you're ready.

376
00:29:54,850 --> 00:29:59,130
That means, you know, when you're drinking your coffee or your tea or afterwards.

377
00:29:59,130 --> 00:30:03,170
Whenever you feel like you're in that space to remember what you need to do.

378
00:30:03,250 --> 00:30:12,130
But it's very good because when I first started I was very, very overly anxious thinking that this is going to be hard.

379
00:30:12,310 --> 00:30:15,470
Because it is overwhelming when you see that list.

380
00:30:15,610 --> 00:30:16,810
But think about this.

381
00:30:16,810 --> 00:30:20,090
When I first started it was five pages long usually.

382
00:30:20,230 --> 00:30:23,530
And that's when I realized I got to fix something about myself.

383
00:30:23,530 --> 00:30:27,170
And also I need to fix my situation that I'm in.

384
00:30:27,630 --> 00:30:29,970
So now it's at one page.

385
00:30:29,970 --> 00:30:31,910
So it's always that one page now.

386
00:30:31,970 --> 00:30:32,830
And that's the thing.

387
00:30:32,830 --> 00:30:33,930
It's just be on top of it.

388
00:30:33,930 --> 00:30:36,510
And plus it feels really good to cross out things.

389
00:30:36,510 --> 00:30:38,130
You're just like, yes!

390
00:30:39,070 --> 00:30:41,010
So I really recommend this.

391
00:30:41,010 --> 00:30:43,590
Plus your memory might not be so great sometimes.

392
00:30:43,590 --> 00:30:45,870
So it's really good to remember it that way.

393
00:30:47,190 --> 00:30:57,170
Now, be a good manager is one of those things I like to tell people because if you're a bad manager you're going to make your people feel terrible too.

394
00:30:57,170 --> 00:31:04,890
What that means is you should be doing everything possible to understand mental health is an issue.

395
00:31:04,970 --> 00:31:07,070
Even if it looks invisible.

396
00:31:07,070 --> 00:31:08,970
And if you're wondering what do you mean by invisible?

397
00:31:08,970 --> 00:31:12,130
For example, if I had a broken arm, I would have a cast on.

398
00:31:12,130 --> 00:31:16,670
You would see I have a broken arm and you would understand that there's something wrong.

399
00:31:16,670 --> 00:31:19,970
The thing is with mental health is it's not visible usually.

400
00:31:20,190 --> 00:31:30,250
And because it's not visible, they think that you are making it up sometimes or they just don't consider it as a high priority versus because they can't see it .

401
00:31:30,350 --> 00:31:37,050
And so that is one of the issues with mental health and for offices to take it seriously is because it's invisible.

402
00:31:37,050 --> 00:31:38,710
It's an invisible danger.

403
00:31:39,310 --> 00:31:43,350
And so the thing is also to note about the invisible danger.

404
00:31:43,870 --> 00:31:50,290
I'm very glad that COVID-19 is forcing companies to finally recognize mental health, especially burnout.

405
00:31:50,330 --> 00:31:56,010
If you're a good manager, what you should do is make sure you give one mental health break day per month.

406
00:31:56,010 --> 00:31:58,810
And I ask to do it on a Friday or Monday.

407
00:31:58,810 --> 00:32:00,350
There's a reason for that.

408
00:32:00,430 --> 00:32:04,870
It gives them a chance to have a three-day weekend because we love three-day weekends.

409
00:32:04,870 --> 00:32:08,530
It's a good time for us to catch up on all the things you want to.

410
00:32:08,710 --> 00:32:11,710
So doing something like that is really beneficial to your employees.

411
00:32:11,710 --> 00:32:15,530
It's giving one day off per month for everyone.

412
00:32:15,670 --> 00:32:20,410
And you can call these self-worth days or something.

413
00:32:20,410 --> 00:32:20,970
I don't know.

414
00:32:20,970 --> 00:32:22,050
You can figure something out.

415
00:32:22,050 --> 00:32:31,390
But basically you give an option saying you can either do anything that will help you in your career or you can take the day off to relax and recharge.

416
00:32:31,530 --> 00:32:32,530
That's really good.

417
00:32:32,530 --> 00:32:37,390
The other thing is having one-on-ones weekly with your employees.

418
00:32:37,910 --> 00:32:41,690
About 15 minutes to 20 minutes per week should be good enough.

419
00:32:41,690 --> 00:32:55,850
It's a good time to visit all the things that you have to do, all the assignments, and work with your manager to prioritize which things are more of the things that need to get done or put more attention to.

420
00:32:55,850 --> 00:33:01,390
So it helps with prioritization but also is a good note to know how the employee is doing.

421
00:33:02,270 --> 00:33:20,830
With burnout and all of that, this is also a good way to note also if your employee isn't responding to emails as fast as usual and they seem a little bit different emotionally on a phone call or something like that, this might be a good time to remind them like,

422
00:33:20,830 --> 00:33:23,950
you know, you can take time off if you need to take time off.

423
00:33:24,470 --> 00:33:26,910
It's important for you to do that.

424
00:33:27,030 --> 00:33:33,510
Another thing that you can do is to enforce a no meetings day policy per week.

425
00:33:33,510 --> 00:33:39,390
So every week at a certain day, no one can book meetings on that day for anyone on the team.

426
00:33:39,390 --> 00:33:44,770
So this is a day kind of like to catch up on anything or to focus on certain things that you need to get focused on.

427
00:33:44,770 --> 00:33:48,970
So no meetings, so you're able to focus on whatever you need to get done for that week.

428
00:33:48,970 --> 00:33:50,450
It's really beneficial.

429
00:33:50,450 --> 00:33:52,810
So those are some good tips I have for you.

430
00:33:52,810 --> 00:33:55,210
And also, just be a good person.

431
00:33:55,910 --> 00:34:03,890
If you do have an employee that comes to you saying, I'm not doing so well emotionally, I need to take some time off, don't discourage it.

432
00:34:03,890 --> 00:34:08,030
Don't guilt them into well, what about your team?

433
00:34:08,330 --> 00:34:09,710
That's not your response.

434
00:34:09,710 --> 00:34:11,750
That's not the right response to do.

435
00:34:11,750 --> 00:34:18,270
The right response is to be like, okay, what days in the next one to two weeks work best for you?

436
00:34:18,270 --> 00:34:28,910
And to remember that if the person needs to take a break, you don't have to always let them tell you why they need to if they need to.

437
00:34:29,210 --> 00:34:33,530
Otherwise, don't ask right now at this time because chances are it's an emotional thing.

438
00:34:34,030 --> 00:34:41,870
I think that's really important is to try to remind your employees that it's okay for them to take a break if they need to.

439
00:34:42,990 --> 00:34:45,110
So now we're going to talk about how to bounce back.

440
00:34:45,110 --> 00:34:50,550
Those are all preventative things that you can do if you're starting to feel like you're getting burned out or you want to avoid burnout.

441
00:34:50,790 --> 00:34:54,850
Now we're going to talk about what to do if you're already burned out.

442
00:34:55,850 --> 00:34:56,850
You have to take time off.

443
00:34:56,850 --> 00:34:59,910
I hate to break it to you, but you have to take time off.

444
00:34:59,910 --> 00:35:06,090
That means you have to take at least three business days off to recharge your batteries.

445
00:35:06,170 --> 00:35:09,430
How bad it is, that means like a whole week.

446
00:35:09,630 --> 00:35:17,410
And the reason I say three business days is because you want to take it near your weekend so you actually get five days off, right?

447
00:35:17,590 --> 00:35:22,090
It's really important for you to get the time off that you need to recharge.

448
00:35:22,090 --> 00:35:28,330
And I know that we tend to feel guilty about taking time off because our team members need us and all that.

449
00:35:28,330 --> 00:35:33,330
But let me remind you is that when you are burned out, you're not 100% you.

450
00:35:33,690 --> 00:35:38,550
You're not even close to the percentage of usual you.

451
00:35:38,550 --> 00:35:46,410
And because of that, taking time off is really important because you need to recharge your batteries so you can go back to being who you usually are.

452
00:35:46,690 --> 00:35:48,490
And this is good for your team.

453
00:35:49,010 --> 00:35:56,850
Taking time off is so important on this and other things I know that we stress out is like, well, I'm going to come back with so many things and it's going to be overwhelming.

454
00:35:57,130 --> 00:35:58,710
I'm going to give you some tricks.

455
00:35:58,710 --> 00:36:10,650
So the first trick I have for you is to make sure that when you have your out of office message, put it as your date two days later than what you're actually returning.

456
00:36:10,650 --> 00:36:16,070
So for example, if I'm returning on the 14th, I'm going to let people know that I'm coming back on the 16th.

457
00:36:16,070 --> 00:36:19,630
This gives me two days of having to respond to emails.

458
00:36:19,790 --> 00:36:24,850
The other thing that you should do is put a hold on your calendar for the first two days that you're back.

459
00:36:24,910 --> 00:36:26,450
So no meetings at all.

460
00:36:26,450 --> 00:36:29,870
Just block it so then you're able to catch up on everything.

461
00:36:30,210 --> 00:36:31,970
If you can do two days, great.

462
00:36:31,970 --> 00:36:33,670
If only one day, just do it.

463
00:36:33,670 --> 00:36:36,850
It's going to help you so then you're able to bounce back.

464
00:36:36,910 --> 00:36:41,850
I did take my first vacation ever for one week in the past two and a half years.

465
00:36:42,510 --> 00:36:50,550
And I made sure to block that and it worked really, really well because I did return to like, I think it was definitely over a thousand emails.

466
00:36:50,690 --> 00:36:52,290
But it was definitely stressful when I came back.

467
00:36:52,290 --> 00:36:55,670
But I also felt better so I was able to respond a lot faster.

468
00:36:55,910 --> 00:37:06,310
When you do come back though, I do recommend in the afternoon on your first day back is to message your teammates and ask if there's anything that is urgent that needs to be done.

469
00:37:06,330 --> 00:37:11,750
So you're able to kind of prioritize and get everything done and also you don't get lost in your inbox.

470
00:37:11,750 --> 00:37:19,210
It's also important to let people know is to CC you in everything and to keep it on one communication channel.

471
00:37:19,210 --> 00:37:23,630
Meaning, if you have something that I need to be aware of, keep it via email.

472
00:37:23,630 --> 00:37:36,030
Don't do it by Slack because having multiple places to check for communication around things while you're gone is really stressful for everyone because things are, you're probably not going to catch that.

473
00:37:36,030 --> 00:37:39,530
It's going to be too much because there's just so much different types of communication.

474
00:37:39,530 --> 00:37:43,090
So just keep one long email chain for each thing.

475
00:37:43,230 --> 00:37:51,030
Also having a project management system is really important too to help you be able to prioritize and know what is on your plate.

476
00:37:51,110 --> 00:38:04,670
Now before you take the time off, just note for the first few days or that week before, you will probably have to work a little bit extra to make sure that you have that zero inbox if you can, but also be on top of any assignments that are kind of needed to be done within the week.

477
00:38:05,370 --> 00:38:07,810
Those are my tips that I have for taking time off.

478
00:38:08,970 --> 00:38:11,570
Also learning to say no.

479
00:38:11,570 --> 00:38:25,670
So when I had that to-do list the first time it was five pages long, I realized I had to learn how to say no because constantly over juggling every different thing is very exhausting.

480
00:38:25,970 --> 00:38:31,730
So it's really important to learn when is a good time to kick on something new, when is not.

481
00:38:31,990 --> 00:38:40,350
I know that sometimes when we have a job or whatnot, we need to accept assignments, but if it's not part of your job, you do not need to accept those assignments.

482
00:38:40,350 --> 00:38:44,490
And if they give you problems with that, let me tell you how you do this.

483
00:38:44,490 --> 00:38:45,950
Keep an email chain.

484
00:38:46,030 --> 00:38:50,810
Keeping your paper trail of all the emails is really important.

485
00:38:50,810 --> 00:38:58,070
And I do recommend that also when you tell your manager you need to take time off, send out a quick email saying thanks for meeting with me and talking to me about this.

486
00:38:58,070 --> 00:39:02,290
I really appreciate that and I'll take off these days.

487
00:39:02,290 --> 00:39:13,090
You want to keep a record of all your conversations if you definitely have a terrible workplace because this will protect you in case HR needs to get involved for you to be like, where are you talking about?

488
00:39:13,270 --> 00:39:14,530
You knew about my issue.

489
00:39:14,530 --> 00:39:15,770
Here's the paper trail.

490
00:39:15,770 --> 00:39:16,610
Here you go.

491
00:39:17,310 --> 00:39:22,690
Also, whenever someone puts a task under you that's not part of your job, remind them politely.

492
00:39:22,690 --> 00:39:26,030
Hey, I already have too many things and this is not usually part of my job.

493
00:39:26,030 --> 00:39:28,670
I recommend you reaching out to this person instead.

494
00:39:29,130 --> 00:39:30,670
So hopefully that person is your manager.

495
00:39:30,670 --> 00:39:32,310
So you have to learn to say no.

496
00:39:32,370 --> 00:39:38,610
And it is hard if you're a high performer because the chances are if you're a high performer, they're going to be like, oh great, you got that done.

497
00:39:38,610 --> 00:39:40,410
Here's some more stuff for you.

498
00:39:40,410 --> 00:39:42,530
It's a great reward, right?

499
00:39:42,670 --> 00:39:45,430
So just keep that in mind.

500
00:39:45,710 --> 00:40:04,030
I will definitely also share with you is that if you're someone who feels like there's no one on the team that looks like you or acts like you on your team, that there's a part of you that feels like you don't belong and you constantly have to prove over and over that you belong to be there,

501
00:40:04,030 --> 00:40:10,770
you're going to get a little bit more burned out because chances are they're going to always see you as someone else.

502
00:40:11,190 --> 00:40:12,990
And if you're wondering what do you mean by that?

503
00:40:12,990 --> 00:40:16,750
Okay, so I had one of my jobs.

504
00:40:17,550 --> 00:40:20,910
I was, you know, a marketing manager or whatnot.

505
00:40:20,910 --> 00:40:27,510
But every time I would go into a meeting, the executives would turn to me and say, Chloe, you got that?

506
00:40:27,510 --> 00:40:28,630
You got the notes down?

507
00:40:28,710 --> 00:40:33,030
And I remember just being like, why am I taking down notes?

508
00:40:33,070 --> 00:40:35,330
And you're like, oh, can you go get a glass of water for me?

509
00:40:35,330 --> 00:40:37,490
Oh, can you get me a cup of coffee for me?

510
00:40:37,670 --> 00:40:50,750
And the thing was that I kept doing those things because I knew that I could lose my job if I didn't or if I caused a problem because they were already seeing me as that woman who causes problems if I were to speak out.

511
00:40:50,830 --> 00:40:58,390
So if you're in that situation, please note that there are plenty of companies out there that would love to have you and you should not be working there.

512
00:40:59,890 --> 00:41:07,330
And what I meant on that one is like some of us we deal with, we have to be perfect because we're worried we're going to lose our job.

513
00:41:07,330 --> 00:41:14,950
So we accept whatever treatment, we accept the extra job duties on top of a job that isn't supposed to have anything to do with those things.

514
00:41:14,950 --> 00:41:20,070
We're constantly on being bombarded with projects from our teamwork.

515
00:41:20,190 --> 00:41:29,150
I mean, our team, basically our team members, we constantly have to accept it because if we don't, we're really worried we're going to lose our job.

516
00:41:29,410 --> 00:41:33,370
And that's a real fear, especially right now with the economic situation.

517
00:41:33,930 --> 00:41:36,850
We're constantly like, I have to do whatever I can to keep my job.

518
00:41:36,850 --> 00:41:43,070
I have to do everything I can to keep my job because there are hardly any jobs out there and I can't afford that right now.

519
00:41:43,070 --> 00:41:46,430
I have to make sure I take care of someone at this time.

520
00:41:46,790 --> 00:41:48,410
I can't handle all this.

521
00:41:48,410 --> 00:41:50,310
I have to do whatever I can.

522
00:41:51,750 --> 00:41:53,710
Please note, you're in InfoSec.

523
00:41:53,710 --> 00:41:58,610
There is definitely a shortage of personnel and there are definitely openings out there.

524
00:41:58,610 --> 00:42:03,670
And if you're looking for a role, DEF CON is the place, once again, to look for that.

525
00:42:03,850 --> 00:42:07,770
There's plenty of us that have connections that can help you get in the door.

526
00:42:07,790 --> 00:42:09,490
You should not be putting up with that.

527
00:42:09,490 --> 00:42:18,070
And if you have that fear of losing your job all the time, that means you're not working in a good collaborative environment or you have a really bad manager.

528
00:42:18,070 --> 00:42:22,690
And which is the case, we need to talk about, you need to start learning how to invest in yourself.

529
00:42:23,550 --> 00:42:30,570
One of the things about burnout is that when we're not balancing our work and personal life, it also means that we're not investing in ourselves.

530
00:42:30,570 --> 00:42:32,850
We're not taking care of our needs.

531
00:42:33,090 --> 00:42:46,850
And that's a really scary thing because if we're constantly doing everything we can bend backwards for our team members or for our families, our friends, the thing is, is that you're giving so much that you forgot to take care of you.

532
00:42:46,950 --> 00:42:53,010
And right now you need to invest in yourself because clearly you already are in burned out at that point.

533
00:42:53,010 --> 00:42:55,030
So it's really important to invest in yourself.

534
00:42:55,030 --> 00:42:57,070
Take some time for yourself daily.

535
00:42:57,350 --> 00:43:05,290
Put limits to different, if you need to call someone and be like, okay, I can talk for like this and this time, but I need to take it.

536
00:43:05,290 --> 00:43:09,690
I need to make sure that I get off the phone at this time for personal reasons.

537
00:43:09,690 --> 00:43:12,610
Then just let the person know ahead of time about that.

538
00:43:12,610 --> 00:43:16,890
It's really important that we start really respecting other people.

539
00:43:16,890 --> 00:43:29,650
If they seem like I can't talk right now or like I need to take a break, respect that at this time because chances are they're trying to figure out how to reinvest in themselves and your manager should invest in yourself.

540
00:43:29,650 --> 00:43:37,110
So if you have a manager that isn't investing in you, I want to just also let you know about that is that a good manager wants you to thrive.

541
00:43:37,110 --> 00:43:38,950
They want to see you go be on them.

542
00:43:38,950 --> 00:43:49,370
And if you don't have that type of manager, it's time to look elsewhere and you can still work at the same job, but also look on the side, reach out to some recruiters.

543
00:43:49,370 --> 00:43:54,610
They're always looking to help people find something and also people in the community and InfoSec Twitter.

544
00:43:54,610 --> 00:43:57,030
It actually helps out quite a bit.

545
00:43:57,890 --> 00:44:02,890
The main takeaways from this I hope you have is when you feel overwhelmed, do a device detox.

546
00:44:02,890 --> 00:44:05,890
Remember, you want to do more than four hours per week.

547
00:44:05,890 --> 00:44:08,630
Get away from InfoSec once a week.

548
00:44:08,630 --> 00:44:09,950
Do other things.

549
00:44:09,950 --> 00:44:11,690
When you feel overwhelmed, invest in yourself.

550
00:44:11,690 --> 00:44:22,350
That means do something that's going to make you feel happy and better because the chances are you're feeling burned out or you're getting close to being burned out is because you're not taking time for you.

551
00:44:22,590 --> 00:44:24,830
When you feel overwhelmed, ask for help.

552
00:44:24,850 --> 00:44:27,470
InfoSec Twitter is an amazing place to ask for help.

553
00:44:27,470 --> 00:44:30,070
Defcon is a wonderful place to ask for help.

554
00:44:30,370 --> 00:44:33,830
Mental Health Hackers is a wonderful place to ask for help.

555
00:44:33,870 --> 00:44:40,090
The thing is, I wouldn't be where I am today if I didn't ask for help.

556
00:44:40,270 --> 00:44:43,450
And so that's really important to know is that the community has your back.

557
00:44:43,450 --> 00:44:45,290
They are there to support you.

558
00:44:45,510 --> 00:44:46,810
So ask for the help.

559
00:44:46,810 --> 00:44:47,430
It's okay.

560
00:44:47,430 --> 00:44:52,310
And I know it's scary to ask for help sometimes, but just do it because they're there for you too.

561
00:44:52,450 --> 00:44:54,410
When you feel overwhelmed, write it down.

562
00:44:54,410 --> 00:44:55,870
Remember, have a to-do list.

563
00:44:55,870 --> 00:44:56,610
Do your journaling.

564
00:44:56,610 --> 00:44:58,370
This is going to be really helpful for you.

565
00:44:58,390 --> 00:45:00,390
Do it by hand and paper.

566
00:45:00,530 --> 00:45:10,130
Please don't do your computer or your phone or whatnot like that because that is not going to help you at all because what happens is that when I pick up my phone, I'm like, I'm going to get this email done.

567
00:45:10,130 --> 00:45:13,310
I'm going to go to another app and then another one and then another one.

568
00:45:13,310 --> 00:45:18,330
Next thing you know, it's been an hour when I was only planning to spend maybe like five or ten minutes on my phone.

569
00:45:18,390 --> 00:45:20,470
So the thing is, make sure you do that.

570
00:45:20,550 --> 00:45:22,310
When you feel overwhelmed, take a break.

571
00:45:22,310 --> 00:45:31,410
Remember, if you are starting to feel like you're getting burned out or you are in burned out, make sure that you take at least three business days off.

572
00:45:31,870 --> 00:45:36,790
Also, making sure that you take a weekly day off for that device detox.

573
00:45:36,790 --> 00:45:39,150
That also means getting away from social media.

574
00:45:39,210 --> 00:45:50,210
And I just want to put out here beforehand, if you're going to take time off for work, that means you've got to get off of social media and InfoSec Twitter.

575
00:45:50,210 --> 00:45:53,050
That means you need to get off your devices too.

576
00:45:53,050 --> 00:46:02,410
So how burnout works when you want to get back to normal, you actually have to take those days off as if you are doing a huge device detox.

577
00:46:03,110 --> 00:46:04,110
I've done it.

578
00:46:04,110 --> 00:46:05,370
It works like a charm.

579
00:46:05,370 --> 00:46:09,930
Let me tell you, two days of just a device detox and I felt 100% almost better.

580
00:46:09,930 --> 00:46:11,670
So I really do recommend it.

581
00:46:11,670 --> 00:46:13,330
When you feel overwhelmed, put yourself first.

582
00:46:13,330 --> 00:46:20,690
And I want to really let you guys know about this, is that when you're not taking care of yourself, you cannot be there for others.

583
00:46:20,690 --> 00:46:25,830
When you're mentally not well, you cannot be mentally there to support someone else.

584
00:46:25,830 --> 00:46:36,050
That's why it's important, if you care about the person that you're trying to be there for, you also need to keep yourself in check and have that self-awareness and do whatever is needed to make you feel happy.

585
00:46:36,090 --> 00:46:42,350
And if you're wondering, I don't know what makes me happy anymore these days, write... I'm all about writing.

586
00:46:42,350 --> 00:46:43,530
I do a T-chart.

587
00:46:43,530 --> 00:46:45,690
So basically a T-chart like this.

588
00:46:46,070 --> 00:46:51,590
And I have one column that is things that I love about InfoSec, things that I love outside of InfoSec.

589
00:46:51,590 --> 00:46:56,370
And then I look over it and see what are things that I'm doing, what are things I'm not doing.

590
00:46:56,370 --> 00:47:02,390
And the things that used to make me happy, I try to do those things all over, or I try to learn something new.

591
00:47:02,390 --> 00:47:04,470
There's plenty of things to do out there.

592
00:47:04,630 --> 00:47:07,130
I mean, YouTube, Google, it's all there.

593
00:47:07,130 --> 00:47:10,270
You can find out anything and learn how to do anything these days.

594
00:47:10,610 --> 00:47:13,050
When you feel overwhelmed, know that you're not alone.

595
00:47:13,050 --> 00:47:15,230
I really want to push this forward.

596
00:47:15,230 --> 00:47:18,830
It is so important for you guys to know that you are not alone.

597
00:47:19,250 --> 00:47:31,130
There has been one part in my career where I felt very isolated from everyone because I didn't know Twitter or InfoSec really existed yet because it was my first year in InfoSec.

598
00:47:31,310 --> 00:47:41,010
But I remember feeling very isolated and alone and wanting to leave InfoSec permanently because I didn't know that there was such a great community here that has each other's back.

599
00:47:41,010 --> 00:47:53,110
And when I did find that community, oh my God, it was like as if I've seen everything like black and white and gray shades and everything and then suddenly became something like HD in color.

600
00:47:53,110 --> 00:47:58,610
The thing is that there are so many great organizations here and everyone has your back.

601
00:47:58,610 --> 00:48:05,450
At the end of the day, there are a lot more good people in the world than bad people and I try to remind that quite often.

602
00:48:06,410 --> 00:48:14,290
Most importantly, though, how you can tell if you're burned out is always to ask the question, am I balancing my work and personal life?

603
00:48:14,310 --> 00:48:16,250
If not, take the steps to fix it.

604
00:48:16,250 --> 00:48:32,970
If that means that you only have two devices, so for example, having two different phones, one for work, one for personal life, I highly do recommend if you can do that because what you can do is stay away from your personal device and then during the times that you usually work,

605
00:48:32,970 --> 00:48:35,130
you only have your work device near you.

606
00:48:35,390 --> 00:48:48,230
And when you're done with work for the day, take a one hour kind of like break to yourself, do whatever you need to do and then go on your personal device and take your calls, text and do all that.

607
00:48:48,450 --> 00:48:52,310
I do this so I separate my personal life from my work life.

608
00:48:52,310 --> 00:48:57,990
It's really good to try to separate the two because it does help with understanding how much balancing I'm doing.

609
00:48:57,990 --> 00:49:03,230
You want to make sure you're doing more personal hours or the same amount of personal hours as your work.

610
00:49:04,430 --> 00:49:09,050
And I just want to let you guys know, I did have burnout.

611
00:49:09,050 --> 00:49:10,870
I've had burnout a few times.

612
00:49:10,870 --> 00:49:16,830
You can definitely get back to normal with your break.

613
00:49:16,830 --> 00:49:21,530
It's just important to remember these preventative techniques and whatnot.

614
00:49:21,590 --> 00:49:24,650
And also, if you're already burnt out, now you know what to do.

615
00:49:24,750 --> 00:49:27,330
And if you need any help, I'm here for you.

616
00:49:27,330 --> 00:49:30,410
I'm also here to do Q&A for you and everything.

617
00:49:31,430 --> 00:49:34,710
And also, I ask for one favor from all of you guys.

618
00:49:34,710 --> 00:49:44,790
If you guys can take a quick screenshot copy of this page, you don't know you might be helping or saving someone else's life by simply just sharing this.

619
00:49:44,790 --> 00:49:47,670
It's good for you to have this wherever you go.

620
00:49:47,730 --> 00:49:48,910
Have it on your phone.

621
00:49:48,910 --> 00:49:50,750
Have it on your computer or whatnot.

622
00:49:50,890 --> 00:49:59,210
Send it to your loved one so then they're aware that they have this because maybe they don't need it, but maybe someone that they know or are talking to, they now know these.

623
00:49:59,210 --> 00:50:03,850
These are really important resources to have, especially at this time.

624
00:50:03,850 --> 00:50:08,950
This was a list basically provided from the CDC, so please go ahead and use it.

625
00:50:08,950 --> 00:50:17,130
And last but not least, I just want to also let you guys know, a lot of questions I tend to get are about drinking.

626
00:50:17,130 --> 00:50:19,810
How much is drinking is okay?

627
00:50:19,810 --> 00:50:21,570
How much is not okay?

628
00:50:21,850 --> 00:50:33,470
And I do recommend doing the following things, which is don't ever drink by yourself, meaning have a virtual one-on-one or be on the phone with someone else who's having a drink with you.

629
00:50:33,470 --> 00:50:35,090
Never drink by yourself.

630
00:50:35,130 --> 00:50:40,710
Set certain days as the day that you can drink and never go past two drinks for that day.

631
00:50:41,150 --> 00:50:48,890
Don't drink, of course, during any time of work hours, but do it in the late afternoon or evening, it's okay.

632
00:50:48,890 --> 00:50:53,270
So please remember, that's how you practice good drinking habits.

633
00:50:53,270 --> 00:50:57,030
If you want to drink, definitely on that front.

634
00:50:57,230 --> 00:51:14,810
And just remember, if you're drinking or you have the urge to drink a lot more and maybe it's a time for you to look for help or to tell someone about that because I know it's a hard time right now, but drinking is not going to solve that for you.

635
00:51:14,810 --> 00:51:18,710
If anything, it's going to make you feel worse, especially if you are burned out.

636
00:51:18,710 --> 00:51:34,550
I hate to break it to you, but alcohol is just going to make you feel 10 times worse afterwards because you have this drop you experience a drop of and sometimes you get experiencing like this kind of like depression symptoms.

637
00:51:34,570 --> 00:51:36,670
So I really recommend you not doing that.

638
00:51:37,970 --> 00:51:40,650
Anyway, I just want to say thank you guys for existing.

639
00:51:40,910 --> 00:51:44,210
If you have any questions at all, feel free to reach out to me.

640
00:51:44,210 --> 00:51:44,890
I am here.

641
00:51:44,890 --> 00:51:47,230
I'm also here to take any live Q&A.

642
00:51:48,090 --> 00:51:55,370
I'm going to turn off my slides so then I can you guys can, I don't know, well, we'll just I'll turn off my slides now.

643
00:51:55,370 --> 00:51:55,890
Hold on.