I kid you not. Okay, this shows age. We're doing a talk, so we're going to have some fun. You realize I'm going to piss you off because I'm going to walk backwards and forwards on this stage. This shows age. I still have, so... I think I still have the Polaroid that I took out of the window of the Flamingo looking over the Bellagio and the tall shower that they have over there from 20-odd years ago when my daughter... Once upon a time, I tried this whole marriage thing. I ended up getting married 20... it was actually 20 years ago. Because Morgan was born in 2003. Here we are, 2023. I still got the one freaking Polaroid from the White Chapel wedding chapel place from 20 years ago in this freaking place. And that was, I think, whatever it was, DEF CON 10 or 11. DEF CON 11. What are we, 31 this year, isn't it? Jeez. First one, I think, was like number 6 or number 7. So I just dated my... I can't do this. I need my hands. Sorry. I need hands. I got to do hands. Is that all right? You're going to hate me. Anyway, I'm doing hands. All right, so we're going to have a talk. And we're going to talk about the human aspect of things. How many of you are here for the first time? Start with an easy one. Holy sh... Bloody hell. Well, first and foremost, welcome. Secondly, those of us that have been here numerous times, find one of these people that's here first time and help them. DEF CON has gone to the point where even I have to find a map to figure out where the hell I'm going. Okay, so there are a lot of people here who have not been here. This is family. You help people here. All right? First and foremost. How many of you are following .mil or .gov? Family. You help each other. You collaborate with each other. Do you find somebody getting lost? Do you find somebody that doesn't know the way around? Take them under your wing and have fun with them. Don't get them drunk and get pictures of them on the Internet. That's happened before. Do not fall asleep at DEF CON in an open area. You will wake up. There will be ink on your face. There will be... just don't do it. 20 years ago, the worst you had was a Polaroid. This day, it's going to end up all over the bloody Internet. Let's face it. For me, in this day and age, this whole conference is about seeing people. I come here to catch up with family. Front row. I come here to catch up with people I know. I come here, honestly, probably like a lot of you, to see what's out there work-wise as well. How many of you here are looking for jobs? OK. Those of you that are looking for people, now you know who to talk with. There was somebody wandering around with a breadboard just now for somebody that was looking for a job. This whole industry, for 20, 30, 40 years, we've been talking about technology. We've chased technology. And we've forgotten about the human. I remember the days, years ago, when we would stand up on stage and we would lament the user. The user kept clicking shit. The user kept moving stuff. The user wouldn't listen. The user did this. The user did that. We blamed them. And then when the user wouldn't change, we blamed the network team. And then, because the network team actually fought back, because they're geeks as well, we blamed the DBH, because they're weird, and they smell, and they're normally in the dark in the corner somewhere. They're easy to blame. It was kind of fun. They do weird database shit. And then when we couldn't blame them anymore, we blamed leadership. The CFO won't give me money. The CEO doesn't listen. The CISO's an arse. CISO. CTO doesn't want to talk with me. Chief of Engineering doesn't care. What we failed to do was look in the mirror. What we failed to do was go, how can we do differently? How can we talk with, not talk to, but how can we talk with people differently? I run a reasonable-sized team. I run a reasonable-sized organization. We build supersonic airplanes. We're building. Today, 11th of August, we are, touch wood, going through type approval for our experimental jet three and a half hours from here in Mojave. That means we can actually do testing faster than walking pace. For those of you who know about building engines and airplanes and shit, you get to a point of no return. So as you test this thing going up and down the runway, if you're going fast enough, your exit strategy is throw a throttle and get the thing off the ground and hope for the best. That's where we're at with the experimental jet. That's it. A team of humans have been sitting in sheds for goodness knows how many years putting shit together. All to do with collaboration. All to do with working together. Quick question. How many of you are in security today? How many of you are in networking or application or development or coding or that stuff? Okay. Again, look at each other. We're all one team. Whether you like it or not, whether you sit in different areas or different buildings or different locations, you're all one team. As an assessor, as somebody who's done virtual see-sawing, as somebody who's walked into organizations, there'll be too many... Come and sit in. Yeah, these guys are waving at you not to fucking do anything other than get your ass in and come sit down. Bad seats at the front. That way you can throw things and it doesn't have to hurt as much. I walked into a large car manufacturing facility in the middle of... I want to say it was Ohio or somewhere like that, so that narrows it down to one. I'm only a couple for you. I walked in and I was talking with the security team. And they're like, oh, we're going to go buy a new sim. I'm like, why are you going? Yeah, well, the network team run that. I go, all right. Why do you want to buy one? Well, because they bought theirs. I'm like, okay. Well, we need a different one. Well, are y'all going to talk to the network team? Well, no, we don't meet with that. Like, motherfuckers, why not? Well, because they're the network team. I'm like, do y'all get paid from the same company? Well, yes. Okay. Then take some of that money, go down to the damn donut shop, buy two dozen donuts, buy a couple of gallons of coffee, walk into their weekly meeting, and apologize. For being a bunch of fucking special snowflakes. And you can see they're like, oh, right. You can have your silo. I will not make you break your silo down, but you sure as hell will build a bridge to the others. Please. We had to come up with a new way of talking with people. And this isn't a cut on AppSec or DevSecOps. We had to come up with a word called DevOps and DevSecOps because we couldn't use the word collaboration. Am I wrong? No. This is what we've come to. We like the computers in front of us. You can't hear me? All right. I'll use the bloody microphone. Sorry. I will never, ever say no, and I will never ignore that one person. There's a very few people on the planet I listen to. She is one of them. All right. Where the hell was I? We were talking about collaboration, weren't we? So that is one thing. It's... I lost my train of thought. I squirrel, by the way, as you probably might have figured out. Welcome to ADHD. We were just talking. So how many of you... There's an amazing individual, Rachel Arnold, who is in our community. She runs the Coffee Morning Talk. And I was actually hunkered down over there, just giving... I was on the Coffee Talk this morning. Rachel runs the damn thing. And it was all about how to take care of yourself in this community. I am the poster child for how not to do it. By far and away. This is somebody who woke up this morning, had to pack up the house, because we rented the house from Monday to Friday, forgetting that Saturday and Sunday actually existed. And so I packed up the house. I'm like, where am I staying tonight? Fucked if I know. So all of my stuff is down in the car, in the car park at the Flamingo at the moment. And I'll figure it out later. We'll figure shit out. And Rachel's like, how does that make you feel? I'm like, eh, mildly stressed. But the worst case scenario, I can sleep in the back of the car, or I'm just going to do nighttime con here. It's more fun that way. We've done that more years, and you just kind of curl up on a sofa with a watcher, so that you don't end up getting crayoned in the middle of the night. So let's talk about the collaboration side. We're talking about DevSecOps. We're talking about AppSec. We're talking about all this other kind of stuff. And it definitely is one of those things. I mean, I remember... How many of you remember the days when there were three layers to the internet? There was the web server, the application layer, and the database layer? Life was so much fucking simpler back then. By the way, I will swear, I kind of apologize in advance, and I kind of don't. If you have sensitive ears, I will apologize for those, but I'm probably not going to change because every now and again, the odd F-bomb has its uses. Now, we've abstracted the internet to such a degree that we've got, what, 20, 30, 40, 50 different layers between everything? So no one person in our industry can understand what the heck is going on. We had Snowball's chance in hell. Now, when it was three layers, the web team could maybe send a representative over to the network and the application team who then might actually, like, throw a muffin or a donut into the database team and then charge in and ask more questions. But nowadays, with all these bloody layers and the abstraction, the ability to do that is gone. So we have to take a step away from the technology. We have to go, how do we work and collaborate more efficiently and effectively together? My office, two of the walls, whiteboards. Because if I have people, and we've got a local team, we've got a few folks that are remote, but if I've got the local team or even the remote team, we'll jump on the bloody whiteboard and we'll start figuring shit out. It's the easiest way. Yes, there's all the online stuff that you can use. I still like my whiteboards. It's easier to rub shit out on them still. And it's all about the collaboration side of things. It's all about, how do we talk with each other? How do we work with each other? You know, how many of you are sitting here with collaboration tools on your phones right now? Because I know that I'm trying to keep an eye. As I'm walking around here, people are like, hey, where are you? On LinkedIn. I can't do Twitter anymore. I got banned from Twitter. Yeah. Fuck if it's X. Stupid shit. I mean, seriously. Do you want to talk about the ultimate of narcissism? Buy a company for $44 billion and change its name to the one you've held on for 20 years. I'm like, you asshole. You know, I'm sitting there. I'm trying to coordinate life across, you know, like text messaging and WhatsApp and Signal and LinkedIn. I'm like, I'm just here. I'm putting a point in the map hope for the best and off we go. That's about as good as it gets. And so we've, again, taken the ability to communicate and now we've fragmented communication. My ask is one thing for anybody who wants to develop. Could I please have one tool that actually narrows all of those into one freaking place, please? Yeah, no shit. Tell me about it. Good. God's alive. So let's talk a little bit about journeys and stuff. Let's talk a little bit about journeys. How many of you... That's just a quick show of hands. How many of you have been in this industry, say, for five plus or maybe ten plus years? Nice. So we're going to hope... How many of you are just coming into this industry wondering what the hell is going on? Like three to five years in this industry. Yeah. Okay, again, those of us that are old farts in this industry, find one of these people. Don't abuse them. Don't get them drunk too much. Don't take naked photos of them. But take them under your wing and help them, please. Because this is family. These are called villages for a bloody good reason. Years ago, all the villages were in one sodding area. And then everybody realized that the villages were about as much fun as going to a main talk. You didn't have to stand in line for three hours, which is rather useful. So this is where we all learn. I go online and everybody says, hey, how did you get into this industry? I'm like, get your asses here and volunteer. One, you get a free badge more often than not. Secondly, somebody often comes to your room, if you're lucky. But you get to hang out with people. You get to learn. You get to talk. Most of us come into this industry a little, how should we say, off kilter in the brain department. We don't necessarily like to talk to other humans. It's easier to talk to the keyboard. A very, very good friend of mine, Ryan Cloutier, says it absolutely splendidly. We are analog humans working in a digital world. And he's perfectly right. The problem is that digital world is collapsing on the analog humans probably a lot faster than we want it to. Witness the latest thing when we decided to drop chat GPT on almost 8 billion people with no sodding instructions. It's like handing a kid a hand grenade, pulling the pin out and going, have a good time. Some of them will just stand there. This is that fight, flight, or freeze that humans have. Some of them will be like... Some of them will be like... Fuck you! And some are going to be like, run the fuck away! That's the Air Force people, by the way. I'm sorry. I'm sorry, yeah. Royal Marine Commandos. We actually took the grenades, stole everybody else's fucking grenades and charged. After a cup of tea. You all had coffee in this place. Burnt beans? Don't do it. Get a cup of tea. Be civilized. Alright. So let's talk absec. Let's talk humans. Let's talk integration and stuff like that. Actually, no, fuck it. Let's talk camels. Have any of you heard the camel story? How many of you have heard the cow story or the camel story? None of you. Oh, God. I had so much fun. This is application security. So, years and years ago, I'm driving across Wyoming. I'm going... I think I'm going up to some corner. I was going somewhere. And I'm driving across Wyoming. I'm going rather quickly across Wyoming. A hundred and something silly because you can do that across Wyoming. Normally, when I'm driving, I normally have a laptop or something with me and there's a couple of antennas poking out of it and I'm trying to see what the hell is going on in the world. I'm driving across the middle of bug fuck nowhere in Wyoming and the damn antennas keep pinging at me. I'm like, what? There's nothing here. Antennas going off, wireless networks going off, NFC and a few. I'm like, what the hell is out here? So, I pull off to the side of the road. Nearest one. I back up a little bit. I'm like, what's here? There's a cow staring at me. How are you all doing? Bing, bing, bing. I'm like, what the fuck? I get out of the car. I try chasing the cow across the fields. Me versus a thousand, 1,500 pounds of heavyweight animal. Not a smart thing to do, but hacker. I realize the cow has an earpiece in it and has a pedometer on. The pedometer is giving off a signal. The signal is a GPS signal. I'm like, oh, this is cool. I get online to Google's and I'm like, Googling cow pedometers. I find out there's these really freaking cool things. And the NFCs on the ears are on there as well. They talk to the pedometer. What it's doing is it's pulling temperature, heartbeat, movement, and a whole bunch of other things out. And it's sending it to a centralized database. Because when you buy these pedometers, you get a database. It was a Windows 98 machine at the time. I'm like, yay! Play, play, play, play, play. MySQL, MySQL database. So I'm sitting there and I'm like, well, one has to get one of these things. So one purchased one for one cow. eBay, by the way, great thing. Two of my accounts are now banned on eBay. They haven't found the other three yet. I fucking love eBay. It's so much fun to abuse. So I buy one of these things, start taking it to pieces, and realize all the fun and games. I then get hold of the vendor and the software. I call the vendor, I'm like, how are y'all doing? And they're like, hello. I start talking with them because it's a European company and got them to send me an application and the system and the software and everything. So I start looking at this and I'm like, oh, this is fun. So then go out to the wonderful world of Shodan with the tool, with the architecture, and find out that half of the United States of America land and quite a lot of Europe all runs these types of databases. Are we having fun with the lights? Who's fucking around with the flippers again? I don't mind. I'm good. We can be in the dark having conversations. It is a hacker conference after all. So I start figuring this stuff out and then I realize that almost all the databases are using a default user ID and a password. Yay! Admin, admin for the win. Yay! So I start logging in. I figure out where all the ones are in the middle of this neck of the woods and a few other neck of woods and they update, the pedometer updates the GPS settings for where this cow is so basically the farmer can basically round up all his entire herd of beef burgers across his thousands of acres into one place and then send them off for dinner. Well, we started rewriting the database because it was a fun thing to do. So every 28 minutes we would go into the database and rewrite the GPS settings with a very good friend of mine in Colorado. We basically figured out digital cattle rustling. It was so much fun. Fast forward to last year, I get invited to go over to the Middle East and they're like, hey, can you have some fun and do a life hack? And I'm like, well, I'm not going to do a life hack in the Middle East because that could get really, really nasty and they get upset but I'm like, I'll do a pre-recorded attack on something and they're like, what are you going to do? And I'm like, I have no fucking clue. So I start looking at the neck of the woods I'm going to in the Middle East. They have camels. They have beauty pageants for these camels. These are expensive camels. 8 million US dollar beauty pageant camel. Yeah, and there's a lot of them. What I didn't realize at the time is a lot of them were owned by His Excellency. I found that one out on stage. Because I also found another there was a what it was there's a whole bunch of folks in like upper Mongolia Chinese neck of the woods that are also doing the same kind of idea they're basically using pedometers on the camels to figure out where the camels are and he goes out on his motorbike this is in the middle of bug fuck nowhere and I'm like, okay, let's go see if we can make friends with that database. Nice Chinese database default admin passwords on there might look very, very similar to the US one for cows surprisingly enough and so I'm like, all right, we can have some fun with this. Now the ones in it was in Saudi for a change so you've got to have fun with those folks. And what I ended up doing was I stood up on stage and we took all of the Saudi camels and moved them to the middle of China and took all the Chinese flea bitten camels and moved them to the prestigious place in the middle of fucking Dubai. The middle of wherever the hell it was the middle of Saudi Riyadh actually in this case. And did this up on stage and showed this so apparently he's excellently got hold of his people and said, where the hell are my camels? And the guy was looking at the database going, your camels are not here. And looking at the camel and going, reboot. And so, this goes back to the whole concept and the whole idea of analog humans in a digital world. How are we going as we move forward to understand what is reality? How many of us question what we see? How many of us take for granted what is put in front of us? Versus ask the questions so that we can understand more effectively what we're looking at. So this again comes back to the human. It again comes back to asking more questions. We all talk about trust then verify. We should have reversed that a long time ago and go verify, be sarcastic, verify again, and then maybe trust you for five minutes. Yet we don't do that. So again, for those of you in this industry, for those of you building some of the amazing tools out there, take a step back. Are you okay? Do you need water? Whoever is dying over there? Don't die, please, it's more paperwork. Is she okay? All right, just checking. Do we need to take her outside? Okay, not outside. Okay, I'm armed. I mean, we're fine, it's Vegas. The lake's filled up again. So we come back as you're building something. Take a step back out of the very world that we live in. I use my mother as a yardstick. You should all find a parent, guardian, or somebody outside of this realm and ask them the same questions. Go, hey, if I give this to you, or I put this in front of you, or I let you use this, or I let you mess around with it, what do you think? How do you work this? How do you use this? Can you use this? What we take for granted is us. There's 7,990,000,000 odd lots of people out there that haven't got a sodding clue about what we do. So either we have to make it more effective and more efficient, or we have to get a communication. So I have another question for everybody. We're in the village. There are two sets of community villages. Not Caesars where I went this morning, but the other Caesars that way. How many of you are going to go to the other villages and go hang out at the other villages? I like that. One thing I would love to see more of is how do we collaborate with other villages? How do you hang out with the car hacking village? Let's face it, cars are no longer a device to get you from point A to point B. Cars are now fully integrated passenger experience environments. We're looking with the stuff we're building with the airplane, I'm looking at taking the settings you have in your car. I'm looking at taking those settings and building that into the seat that you will fly on our airplane. That's all application layer, identity, management, and all sorts of other fun stuff. That's taking an experience from a human from one device and moving it on to another device seamlessly. It's the same thing. I'll take people's settings from their phones and their tablets and we'll move them on to the entertainment system that we'll have in the plane. Therefore, everything that you have now is the same thing you'll have in front of you when you fly on the airplane. Now, can we do this? Absolutely. Are we going to do it and how do we do it and keep the safety and integrity of it? There's some shit to work out yet. But again, this isn't just us working alone. I got some fun time tomorrow in the aviation village. That's collaboration between AppSec, DevSecOps, networking, and a whole bunch of other villages. This, again, is why we're here. You're here to learn, you're here to network, you're here to talk with people, not two people, and you're here to collaborate between each other. So what else are we going to go through? Oh, I know. How many of you are vendors? Anybody want to admit at this moment in time? Let's talk about that world. Because I was at a dinner last night. I went out last night to Super Frisco. It's like a whole series of escape rooms with performing artists. It was amazing. But we were all sitting there and there were four or five different vendors there and we had conversations and it was rather nice. It was good conversations because they weren't trying to sell shit. If you end up working on the vendor space, we have an adversarial relationship with vendors. We absolutely have an adversarial relationship. From a CISO's perspective, I feel like I'm targeted. From a vendor's perspective, they have to stand out. We have to do a better job of this. Both from the CISO and us in technology, this wouldn't be here without vendors. We all put money in and the vendors put money in as well. So, actually, that is a good reminder. Do me a big favor, with consent, hug the hell out of all the volunteers in this place. Thank all of these people. We wouldn't be here without their tireless work. I would say hug a goon. But you are going to get your ass paddled if you do that. I nowadays we have to be more civilized. I can't do that. I am just going to hug you to death. Hold on tight. Again, it comes down to communication. It comes down to the collaboration. The other thing I will say as well, I did a LinkedIn post. I know what it was. It was the Wednesday podcast with Danny. There are 20, 30,000 of us here this year. Respect each other. When somebody says no, they actually mean no. When you see somebody alone, reach out and help. Double check with them as well. We lose too many people in this industry and in the military on a daily basis. A friendly, hey, can I help you? Is there anything you need? Do you need food? Do you need a minute's worth of peace and quiet or a friendly voice? This week, especially, as this week rolls on, is key. Do me all a favor, just keep an eye on each other as well. Make sense? Good. Thank you. How are we doing time wise? We're good. I'm going to open it up. Questions for the crazy one on stage. I'll answer pretty much anything. Go for it. That's a good one. For me, collaboration with vendors is giving them certain time. Perfect example, vendors outreach. I have three basic responses. First response is, number one, do your research. If you're asking me for 15 minutes of my time, you spend 5-15 minutes looking me up first. Secondly, I'm easy to find on the internet. Thirdly, see if it's something you think I'm likely to need. I'll give them that feedback. If I get the generic outreach email, I'll send them that feedback. Secondly, if it's something I'm interested in, my Friday afternoons are set aside for vendors. If it's something I'm interested in, we'll schedule a time. If after that it's interesting, it gets passed on to my team. I gate keep my team. Sometimes there's new tech out there. I want to know about it. Then I'll let my team spin their wheels on it. Thirdly, I'll explain back. I will give feedback to a vendor. I spent Tuesday or Wednesday with Danny and the team. We spent the entire day going through vendor pitches. I needed alcohol after that day. I gave back to that team. I will give feedback. It behooves us to give feedback. That way we all get better. And that's critical. Now, that's Friday afternoon. I turn up and I turn up ready to work. I won't give them Monday through Thursday. I'm also plugged into the VC community. There's a lot of stuff we do to encourage it the right way. LinkedIn is the same thing. I've done a bunch of posts on LinkedIn. I try to not be too spicy and too blunt. Sometimes it works, sometimes it doesn't. But I try. Yeah, go for it. Does that help? Repeat the question. Go for it, sir. I'm not repeating this question unless it's 10 seconds. Go for it. Go for the question. answer it shortly down for me. Yep. Yep. Yep. Yep. Yep. Yep. Yep. Yep. Yep. Yep. Yep. Yep. Yep. Alright, that's fair. So in other words, how do we do career development within our environment? Okay. Career development. Yeah, yeah. Now, you're talking to somebody that left school at 16. So, I didn't do college. I spent one year... I spent less than one year at Oxford. I was studying pure mathematics and cryptography at Oxford. I got bored left. So, that's my entire world in traditional education. Outside of that, I've had my MCT, my CISSP, my CCIE, and all that other stupid shit. They've all got dust on them. So this is a question for all of you. How many of you would consider yourselves professionals within your worlds? Professional development teams. Okay. How have you got there? Blood, sweat, hard work. 10,000 hours. Who said that? You're awesome. Thank you. Yeah, 10,000 hours. 5 solid years, 10 solid years of work. I think it's tough because there's so much variety. I mean, you all... come sit down or hang out. This for me is such a challenging environment as far as that goes. Because there are so many languages, there are so many structures, and there's a huge difference between developing software for like an engineering inside an avionics system than there is for developing, you know, something that runs... I was going to get my phone out without flashing everybody. Something that runs an application on here. So you've got criticality of systems. But the other thing is as well, think about it. From an engineering, basic standard engineering principles haven't changed a huge amount in a long time. Whereas, I mean, how often does software change? Every minute, yeah. I was going to be like every 10-15 minutes and be civilized about the whole thing. But we are in such an evolving environment that, you know... I did Pascal, I did Fortran. God, I fucking did basic for crying out loud. Yeah, no shit. I can still program in assembly. So, yeah. Fuck you. Yeah, you actually want to break into anything? Screw all your high-level shit. Get down to the bits and bytes. Because you'll bypass every fucking end point known to mankind. And it's so much fun when clan strike goes... Wee, I didn't see you. Yeah, no, it's... I mean, you'll tell me if I'm wrong on this one. From my standpoint, professional development for me is putting the skills I have into practice. It is continuing to evolve them. But if I learn, let's just say I learn... I mean, at the moment, I'm learning Rust and a whole bunch of other stuff for AI work. I'm having some fun with AI. It ain't pretty. I'm learning a whole bunch of that side of it. And I'm learning the structures, the architectures, some various other bits and pieces to do. But once I've done that, I'll reach out to a bunch of people here and go, Hey, can you help me? Can you sort some of this stuff out? And I'll continue to evolve it. That programming language itself has an evolutionary finite to it. At that point, then I'm like, OK, how do I hand off to another language? How do I hand off to another system? How else? I mean, how would you distinguish yourself, the difference between a programmer, a CGM programmer, a lead programmer, and a programmer that can reverse-engineer living crap out of anything? Years, experience? Yeah, software skills, implementation, documentation. What else? Experience, yeah. Depth and breadth of experience. Say again? Yeah, that's a tough one, because that's so very, very subjective. Yeah, and this, I think, is the challenge you're running into. In an engineering world, it's a very, very objective way of going, engineer, senior engineer, lead engineer, da-da-da. And I run into this at Boom all the time. Is, you know, you'll have the engineering team, average tenure in a company, 20-plus years. Us, average tenure in a company, year or two? And they're like, well, I'm sorry, you haven't got dust... I mean, it's a very, very different mentality. But again, communication, collaboration, and cooperation. And it takes the engineers coming to the table to understand that most of us kind of know what the hell we're doing, but we also have to come to the table in a way that we're willing to listen. And that's something we haven't done well. So I think it takes both. But I don't want to go through a whole set of certification on the stuff we're doing. I mean, we do it. I mean, we do it on the CISSP, we do it on the annual stuff. How many of you actually have to deal with CPE? Actually, I don't, because I got banned from the CISC... ISC squared. I got banned from ISC squared. I'm like, yes! Yeah, apparently when you break into avionics and airplanes and make shit do the shit that shit shouldn't do, yeah, they get all upset with that shit. Yeah, we'll have that conversation in a minute. I don't have an easy answer for you. I really don't. Am I missing something? Tell me if I'm missing something. Go for it. Yeah, that's true. That's a huge one. The support of the people around you. It's kind of what we've been talking about on the human side. Yeah, absolutely. Other questions? Go for it. I love your fucking hat, by the way. It's awesome. I saw it, and I'm like, look. Squirrel, squirrel, squirrel. I was waiting for it to say, motherfucker, me next. They're just so angry. I'm like, I have a problem. Why are you bringing this to me? Don't bring the problem to them. No, no, no. Don't do it that way. Have you done anything with social engineering? Alright, use your social engineering skills. If you walk in and go, hey, I've got a problem with this. I've got a problem with this. You deal with it. Yeah, exactly. If I walk in and go, I'm sorry, I have no clue how to do with this. Could you help me, please? Because for 20 plus years, we've gone and gone, hey, I've got a problem with this. You fucking fix it. Tell me I'm wrong. Yeah, that's the challenge. As a security professional, I have blamed you people for fucking years. I have looked at developers and gone, motherfuckers code better. Tell me I'm wrong. How many people in security have walked up and gone, hey, you're a coder. What the fuck were you thinking? Yeah. Rather than come up to you and go, hey, you're a coder. Can we sit down? Let me show you what I've found that I would love some help with, please. If you walk up to somebody in the engineering and network team and say, hey, look, I found this. Can we find 10 or 15 minutes later on this week or next week or whenever you've got time, can we sit down and quickly schedule it now? Don't let them off the hook. And then I would love to work with you on trying to solve this. Is that okay? Come at it. Use those social... I know we don't have... Use the social engineering skills. Like, seriously, go hang out with Rachel Arnold. Go hang out with Rachel and just learn some of those different ways of approaches. It's nuts. And there's a human as well. I'm tall. I'm a lot smaller than I physically used to be. But I'm still tall. I'm large. I'm imposing a bit. I walk up to people like, shit, is it going to eat me or hump my leg? And so a lot of the times when I walk and when I stand, I come down a bit. I'm down a bit. I'm siding a bit. I've got the funny feet. I've got the weird beard. And you take people's levels of anxiety down. And if you walk up with the coffee and donuts and say, hey, can we trade? Can we do something? So look at that as well. Use those. And if that doesn't work, here's the other way of doing it. We just ran out. We just started using strength finders in the office. Go to the HR team. Go to the people team and say, hey, I would love to be able... And as a leader inside the organization, I've got people that don't want to work with each other. I go to the HR team and I say, do me a favor. Give me those two people's strength finders. I want to see how to coach them on talking and working with each other. We all have different strengths. We all approach things differently. It's all a matter of going, how do we find some common ground? Does that help? No easy answer. I mean, short of drugging them and bribing them, it's always an option. Yeah. Yeah. And that's it. And it sucks in some ways. But once you've done it once, guess what? You end up forming a friendship. And then they bring you into other meetings. Yeah, it's... And then now you have another advocate. I mean, it's... As a security industry, we've sucked. We haven't done well at it. So guess what? We got a whole lot of human debt to go through before we get past that. Does that help? All right. Go for it. Go for it. Wrong hand. Mm-hmm. Okay, so remote collaboration. How do we do remote collaboration? How many of you do remote collaboration? I actually want to... Holy shit. You rock. Do you do... How many of you do remote collaboration... Do remote collaboration successfully? All right. I'm going with you. Go for it. How do you do it successfully? Ten seconds. Seal meetings? Oh, Zoom meetings and screen share. Do you do fun Zoom meetings and screen... Like coffee times, alcohol times, fun times? Ice breakers. Ice breakers. Music. Yeah. So, like, non-work-related shit. And find a time... Okay, so here's a good one. Actually, this goes on this one. Imagine this. A bunch of engineers and a bunch of software folks in America dealing with a bunch of folks in Italy and dealing with a bunch of folks in Spain for the first time. As a European, it's been so fucking fun to watch. I was just... How y'all doing? And the Italian person is just like... English. It's been brilliant. So, here's the other part of this. Put yourself in their fucking shoes. If you're dealing with people across the world, take a step back. Stop using colloquialisms. Stop using slang. Slow the conversation down a little, please. Because your first language isn't theirs. Either that or learn their language. Start thinking outside of your comfort zone. So, that's one. All right, add some others. Give me some other collaboration. I can't get used to you outside of a red shirt. I don't like... Yeah, I know. Yeah, there we go. Meet on their time zone. Which means your ass has got to get up early in the morning or you're doing a Zoom meeting late in the evening after dinner with a bottle of alcohol in hand. All right, other good collaboration tools for remote people. What else you got? A lot of one-on-one nerding out. Yeah, there we go. One-on-one nerding out. Games times for crying out loud. What else we got? How many of you use Slack channels? And have fun or crazy bits or the geek stuff or the meme of the day channels? All right, so let me ask another question because as the CISO over at Boom, one of the first things I did is I formed a CISO channel at Boom and it's the Ask the CISO Anything channel. We started out, we do awareness training every single month and we make it fun. It's a minute and a half, two minutes. We use Gabrielle's stuff over at Wiser Training and we have a shit ton load of fun with this. I now have people who send me a screenshot of the text message scam that they got because they know that I run a program that melts the attacker's phone. I now get inbound shit sent to me. They're like, hey, we see this. When the people team send out a survey, I get like 10 people going, hey, is this legit, people team? I'm like, I fucking love you. We have facilitated, and by the way, I will wander around with $15, $25 gift cards to say thank you to people. Yeah, I will walk around and say, hey, thank you for telling me that. Word gets around real fast when you do that. So it's all about the feedback and reward and conversation and collaboration. Again, use different tools. Some people, no matter who they are, don't want to be on Zoom. So you give them a chat channel to be on. Also, how many of you, when was the last time anybody hand wrote a note to say thank you to somebody? Me, I actually did it the day before yesterday. How many of you hand write a note? Okay, so here's my challenge to every single one of you, every single one of you. Next time somebody does something good for you, hand write a note to say thank you. I don't care if you got to post it abroad, but hand write that note and leave it somewhere they'll find it. It's fucking amazing how much that means to people still in today's age. All right. We got time for no more questions? One more question. One more question. All right, one more question. Anybody else got questions? Or do I just wrap it up and say thank you? All right, so I will wrap it up. Okay, so how many of you need a refresher on DEF CON 101? All right. Three hours of sleep within a 24-hour period. That's why power naps are good. Two meals, one shower. We're geeks, but we still smell. All right, so look after yourselves. We're out here in stupid heat, crazy weather, surrounded by a whole lot of people. Look after yourselves, and even more so, look after each other, please. With that, love you all. Thank you very, very much. DEF CON 101 www.defcon101.org