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2 3 3 4 4 5 5

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we got

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[Music]

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one there it is good

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weing is came here last in the back and

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[Music]

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down and all

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we that's this right there are all these

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different ways to do aspects of improv

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that come about and uh uh we just saw

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them on play for her and for everybody

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else that gets in that Booth um even if

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you don't know you're doing improv

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you're doing improv

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um Kevin you want to say anything about

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yourself yeah um so yeah so that's what

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we decided to do when it came to this um

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and Zaya is going to go into detail

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about the social engineering aspect of

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it you know I'm saying what what she do

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and how she does what you know saying

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when it comes to making the calls the

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steps that it takes to be like she is as

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a social engineer and we're just going

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to incorporate that from an improv

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perspective to show how those things

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work um this will be an interactive

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situation so the the whole weekend y'all

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just been sitting and listening this

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ain't that you going to be interacting

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everything like that you're gonna be

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able to move around and stuff and do

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some improv with it so this be a little

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more interactive and stuff so

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and I just want to say the interactive

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part is optional if you're uncomfortable

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you do what you're comfortable with so

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like Brian was saying I got out of the

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booth last year and just immediately was

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accosted by this man being like you're

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doing improv do you know what improv is

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and I was like I have no clue what

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improv is so I've spent the last year

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learning what improv is after doing

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social engineering for the first time in

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the booth coming in third last year

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it's been a journey not only to move

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into a social engineering aspect in my

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job in my work last year was my first

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Defcon didn't really know how this world

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worked until then and now I would have

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to say having improv and going to a

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local improv group at the same time that

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I'm learning this new skill has been

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just such an eye opener and it helped me

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understand how to do my job from a very

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base perspective and I feel like it was

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what helped me level up as quickly as I

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did so improv is definitely social

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engineering and we're going to be

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talking about seven core mindsets of how

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those two things relate we're going to

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start off very simple and we're going to

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work up to a very complex option on the

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end but we're going to hold your hand

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every step of the way so don't worry

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it'll be fine when we're done here you

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will be experts in both social

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engineering and

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improv don't quote us on that

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also the caveat of these are our views

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no one else's views and we might be

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wrong um so uh Kevin would you like to

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start us off with a brief intro to

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improv so real quick uh who all in here

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by show of hand know what improv is at

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least know what it is all right that's

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that's good that's good so um if you

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don't know you know saying we uh those

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are the improved world we live by the

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phrase yes and and that's the idea that

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improv is a team situation it's a team

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sport team game and the idea of Yes

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anding means you are building something

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together right so you say yes and you

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add information and that agrees with

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whatever that person that said before

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you um it's like uh if you want to like

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build like a stack of bricks or whatever

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right one person put down the stack of

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brick you I mean a brick not a stack of

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brick one person put down a brick and

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you say yes and that means you're adding

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a brick to that we build together the

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second you say no or anything that could

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causes conflict you take that brick down

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so then it's been 30 minutes of conflict

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we've added nothing to whatever we want

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to to do right so yes and is about that

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um and yeah so that's basically how we

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we start with everything and that's kind

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of like the beginning of yes improv so a

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lot of the stuff we'll be talking about

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is the idea of being some doing

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something together as a team to build

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something

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up so you guys have been sitting in here

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learning all about social engineering

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for the last two days you know it's

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pretty much just words words words words

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words but the matter in which you put

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those words together is

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honestly you're going to learn how

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relationships matter and the words that

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you use so think about how you talk to

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your boss versus how you talk to your

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kids you wouldn't ever flip those two so

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improv working in tandem as a pair or as

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a team you learn about the relationship

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you have with another person and how to

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correctly use words to leverage that

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relationship in your favor whether you

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want more intimacy whether you want to

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give some space and some distance

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that's how social engineering and improv

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work hand in

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hand uh like has been said already this

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is a uh not a sit and get kind of

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session right it can be you are

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voluntarily uh uh welcome to sit in the

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the chair all you want um we also invite

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you to participate um we're going to do

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a few exercises almost every aspect that

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we're going to talk about where the

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overlap between social engineering and

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improv is going to have some sort of

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audience participation um

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we invite you to think of this as a safe

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space in Defcon which is I know is a big

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asteris question mark on that one but uh

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don't scan anybody's QR codes and you

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should be fine uh and don't talk to

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anybody in thec Village oh shoot um so

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we are uh going to start with a couple

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of warm-ups just to kind of build that

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Rapport right um if you know the person

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you're sitting next to good if you don't

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know the person sitting next to uh we're

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going to meet each other now right so uh

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when we we can't move these chairs we

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can't when we do workshops and that kind

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of stuff we have big Open Spaces uh this

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is a very different thing because of the

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venue and we can't all the chairs are

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connected so um what I'd like you to do

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is the first thing if you'd like to

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participate introduce yourself to your

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neighbor look them in the eye shake

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their hands fist bump pat on the back

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whatever they're you know whatever

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they're comfortable with whatever you're

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comfortable with and say to each other

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I've got your back this is something The

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Improv uh folks improvisers would say

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literally uh it's it's a cliche but it

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actually happens because when you go out

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on on an improv stage together you

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literally don't know what's going to

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happen and you could be stuck up there

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without a clue of what to say next if

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Kevin sees me out there like that he's

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going to step off the

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wall off the back of the stage and come

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out and support me and he doesn't know

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what he's going to do he just knows he's

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out there to support me so as to make it

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a nice place for us to all do this

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together today uh go ahead and do that

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introduce yourself left right behind and

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forward and say I got your back hey

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Brian let's show him I got you back your

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back I got your back I got your back I

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got you I got your back I got you I got

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your I got

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some all the backs all the

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backs all right you got their backs up

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you got back's enough we're good

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everyone's got everyone's back shut

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up has everybody's back been gotten does

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anybody need their back

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gotten is there a back that hasn't had

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okay this guy needs his back

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gotten all right so um so the reason we

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do that the idea now that you've all

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done it everybody is supported now no

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matter who you are no matter what's

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going on you are Now supported because

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everybody has supported everybody and

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everybody had each other's back there's

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nobody out here alone right that's the

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point of that um the next thing we're

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going to do is something called five

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things and it's just a way for more

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support and agreeing and everything

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what's going to happen is and for for

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the first example Brian is going to give

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me a topic and I'm going to name five

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things about that topic now after each

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topic I say I want the audience to count

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with me so if I say one topic I want the

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audience to yell one say something else

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two 3 4 four five and once we get to

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five I want everybody to say five that's

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awesome right so it's going to start

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with that so after I say something Yale

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one I say something else Yale two all

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the way up to five and then say five

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that's awesome everybody got that all

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right cool give me a topic Kevin please

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list five types of candy M&M's one

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Skittles two Reese's

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three Pop Rocks four

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uh Blow Pops F that was awesome cool

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cool cool cool see it feels it feels

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good

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now I need want somebody to raise their

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hand that wants to be one to give their

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topics off who wants to add a topic

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right there right there come stand up

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and go to that mic Place sir man give

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him a round of applause give mic you go

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stand that mic stand

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M now Brian is going to give you a topic

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we want you to list five of them and do

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the same thing we want to support this

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guy so after everything we want to yell

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it as loud as we can until we get the

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five everybody got

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that uh please give me five items of

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clothing shirts one shoes two shorts

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Three hat

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four five that is

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awesome want do

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another another one anybody else show it

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there we go right there there

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[Applause]

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give um can you you can you tilt it that

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mic tilted that there you go there you

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go there you go all right um give me

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five

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[Music]

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movies

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one

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two

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four five that's

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awesome so it's just to warm up get the

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smiles on your face this is all good

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it's okay to smile life is good so it's

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just to warm up we're going to keep them

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going on all right all right uh we're

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going to get into those like we said

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seven aspects of social engineering and

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improv uh there's going to be a little

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pattern you'll figure it out uh Z take

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it away cool so oh my get the

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clicker the most important thing about

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improv is knowing who you're going to be

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you don't have to convey that to the

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other person right away but you do have

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a character aart that you're going to be

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taking on this is also I think the most

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important aspect of social engineering

274
00:13:12,680 --> 00:13:15,160
as well so you can think of an

275
00:13:15,160 --> 00:13:17,279
engagement with a Target kind of like a

276
00:13:17,279 --> 00:13:19,480
road trip anytime you travel somewhere

277
00:13:19,480 --> 00:13:21,160
you've never been before you need to

278
00:13:21,160 --> 00:13:22,880
have some idea of the terrain you're

279
00:13:22,880 --> 00:13:24,720
entering along with a road map to help

280
00:13:24,720 --> 00:13:27,120
you get out of sticky situations yeah

281
00:13:27,120 --> 00:13:29,399
while at first it's very common

282
00:13:29,399 --> 00:13:31,920
to overpack in order to be prepared and

283
00:13:31,920 --> 00:13:34,839
to feel prepared over time your packing

284
00:13:34,839 --> 00:13:37,720
list will become something that you just

285
00:13:37,720 --> 00:13:40,040
keep inside of your head you'll change

286
00:13:40,040 --> 00:13:42,160
out tools that you use for specific

287
00:13:42,160 --> 00:13:44,839
circumstances but your goal will largely

288
00:13:44,839 --> 00:13:46,399
remain the same once you distinguish

289
00:13:46,399 --> 00:13:48,920
what it means for you and your own

290
00:13:48,920 --> 00:13:50,399
individual style when it comes to

291
00:13:50,399 --> 00:13:52,360
handling your Target and life

292
00:13:52,360 --> 00:13:56,240
scenarios the other aspect is knowing

293
00:13:56,240 --> 00:13:59,839
the goal right so your role changes as

294
00:13:59,839 --> 00:14:00,639
it

295
00:14:00,639 --> 00:14:04,240
should but when it comes to ENT that's

296
00:14:04,240 --> 00:14:05,959
the most important precursor to any type

297
00:14:05,959 --> 00:14:08,279
of one-on-one engagement with a Target

298
00:14:08,279 --> 00:14:09,639
right you don't really get that in

299
00:14:09,639 --> 00:14:12,279
improv you learn about the person as

300
00:14:12,279 --> 00:14:13,680
you're going so it's a little bit

301
00:14:13,680 --> 00:14:16,639
different there you have to know their

302
00:14:16,639 --> 00:14:18,360
role to prepare your own when you're

303
00:14:18,360 --> 00:14:20,279
dealing with a Target in the booth so we

304
00:14:20,279 --> 00:14:22,320
get three weeks of ENT right when you're

305
00:14:22,320 --> 00:14:23,959
on a live engagement you know kind of

306
00:14:23,959 --> 00:14:27,199
who you're calling what to expect so

307
00:14:27,199 --> 00:14:28,320
that's what I mean when I say you're

308
00:14:28,320 --> 00:14:30,639
changing out your tools like I talked

309
00:14:30,639 --> 00:14:31,920
about before you're not going to talk to

310
00:14:31,920 --> 00:14:33,079
your boss the same way you're going to

311
00:14:33,079 --> 00:14:34,480
talk to your kid just like you're not

312
00:14:34,480 --> 00:14:36,040
going to talk to an intern the same way

313
00:14:36,040 --> 00:14:38,040
you're going to talk to a CEO you have

314
00:14:38,040 --> 00:14:39,000
to be able to make those

315
00:14:39,000 --> 00:14:41,560
differentiations on the fly as well if

316
00:14:41,560 --> 00:14:43,079
you call one number and someone else

317
00:14:43,079 --> 00:14:44,759
picks up you have to be able to change

318
00:14:44,759 --> 00:14:49,240
and PIV it that's where impro comes into

319
00:14:54,720 --> 00:14:57,000
play so now what we're going to do now

320
00:14:57,000 --> 00:14:59,040
is we're going to give an improv de demo

321
00:14:59,040 --> 00:15:00,920
of just what what it is and what

322
00:15:00,920 --> 00:15:02,240
Everything Zen was talking about so

323
00:15:02,240 --> 00:15:04,240
we're going to kind of show you guys how

324
00:15:04,240 --> 00:15:06,199
that is real quick just a quick like

325
00:15:06,199 --> 00:15:07,680
improv scene that me and Brian's going

326
00:15:07,680 --> 00:15:09,360
to do to show everybody how that works

327
00:15:09,360 --> 00:15:11,480
everybody okay with

328
00:15:11,480 --> 00:15:15,320
that uh so uh improv uh there's always

329
00:15:15,320 --> 00:15:16,759
the challenge of proving to somebody

330
00:15:16,759 --> 00:15:18,600
that if you go see an improv show that

331
00:15:18,600 --> 00:15:19,880
they really didn't plan that ahead of

332
00:15:19,880 --> 00:15:21,519
time right and there's always an aspect

333
00:15:21,519 --> 00:15:24,399
of getting some sort of input from the

334
00:15:24,399 --> 00:15:26,600
uh from the

335
00:15:26,600 --> 00:15:29,199
audience usually that could be a story

336
00:15:29,199 --> 00:15:32,000
or kind of classically one word so can I

337
00:15:32,000 --> 00:15:33,959
get a one-word suggestion to start the

338
00:15:33,959 --> 00:15:38,639
scene off de de perfect should have saw

339
00:15:38,639 --> 00:15:41,000
that coming all right yeah wait we

340
00:15:41,000 --> 00:15:42,920
didn't see that coming it's improv yeah

341
00:15:42,920 --> 00:15:45,079
yeah

342
00:15:45,079 --> 00:15:48,519
right oh hey boss uh uh I I know that I

343
00:15:48,519 --> 00:15:49,759
just went to some professional

344
00:15:49,759 --> 00:15:52,360
development like back in March but I

345
00:15:52,360 --> 00:15:54,440
would really really like to go to Defcon

346
00:15:54,440 --> 00:15:55,399
this

347
00:15:55,399 --> 00:15:57,959
year um yeah Defcon I think is something

348
00:15:57,959 --> 00:16:00,360
you can uh very much go to and learn and

349
00:16:00,360 --> 00:16:02,399
everything like that

350
00:16:02,399 --> 00:16:05,440
however you've been late 46 times this

351
00:16:05,440 --> 00:16:08,160
uh this year and um I don't know if I

352
00:16:08,160 --> 00:16:10,279
can trust you going to devc con and

353
00:16:10,279 --> 00:16:13,480
learning something uh I I I I get that I

354
00:16:13,480 --> 00:16:15,120
get that what what you don't know is I

355
00:16:15,120 --> 00:16:18,160
am I am up all night uh uh hacking

356
00:16:18,160 --> 00:16:21,199
things and uh uh social engineering

357
00:16:21,199 --> 00:16:22,800
companies that you've never even heard

358
00:16:22,800 --> 00:16:26,040
of uh you know I'm glad you brought up

359
00:16:26,040 --> 00:16:29,440
hacking things um you know I I believe

360
00:16:29,440 --> 00:16:31,480
you are hacking things and I I knew

361
00:16:31,480 --> 00:16:34,120
something was up when um this morning I

362
00:16:34,120 --> 00:16:35,600
was giving my uh morning meeting to

363
00:16:35,600 --> 00:16:37,880
everybody and my search history popped

364
00:16:37,880 --> 00:16:39,839
up on the uh on the big screen elephants

365
00:16:39,839 --> 00:16:41,199
um yeah yeah they didn't need to know

366
00:16:41,199 --> 00:16:43,519
that I liked elephants that much RH you

367
00:16:43,519 --> 00:16:45,639
know yeah yeah I don't know if you did

368
00:16:45,639 --> 00:16:46,920
it or not but I'm just saying it's like

369
00:16:46,920 --> 00:16:48,160
you you've already kind of confessed

370
00:16:48,160 --> 00:16:49,360
that you do the hacking thing and you

371
00:16:49,360 --> 00:16:51,480
know I don't you know I I just I just I

372
00:16:51,480 --> 00:16:52,680
couldn't explain that to the to the to

373
00:16:52,680 --> 00:16:54,720
the to the employees sure about about

374
00:16:54,720 --> 00:16:56,120
the elephant and stuff everybody likes

375
00:16:56,120 --> 00:16:57,959
elephants you know it's not it's not

376
00:16:57,959 --> 00:17:00,040
it's not something to ashamed of it's I

377
00:17:00,040 --> 00:17:01,680
mean yeah but I'm more into I'm more

378
00:17:01,680 --> 00:17:03,199
into elephant feet you know that's my

379
00:17:03,199 --> 00:17:05,199
thing you know so they they didn't need

380
00:17:05,199 --> 00:17:06,480
to know that they didn't know need know

381
00:17:06,480 --> 00:17:08,119
I had an elephant foot fetish that's

382
00:17:08,119 --> 00:17:09,240
that's pretty that's pretty bad would

383
00:17:09,240 --> 00:17:10,439
you like to go to Defcon with me this

384
00:17:10,439 --> 00:17:11,919
year boss because there's a lot of

385
00:17:11,919 --> 00:17:14,199
interesting people there yeah I'll go

386
00:17:14,199 --> 00:17:15,400
you know I'm saying hang out you know

387
00:17:15,400 --> 00:17:16,400
what I'm saying and we can we can hit

388
00:17:16,400 --> 00:17:19,079
the local Zoo you know just check out

389
00:17:19,079 --> 00:17:22,770
check out the elephants though so that's

390
00:17:22,770 --> 00:17:25,359
[Applause]

391
00:17:25,359 --> 00:17:27,039
that's

392
00:17:27,039 --> 00:17:29,559
um that was made up I do not have a

393
00:17:29,559 --> 00:17:31,360
elephant foot fetish I just want to just

394
00:17:31,360 --> 00:17:32,799
want to throw that out there just want

395
00:17:32,799 --> 00:17:36,240
to throw that out there now we

396
00:17:36,240 --> 00:17:38,320
know the difference between the actor

397
00:17:38,320 --> 00:17:39,600
and the character will come up later in

398
00:17:39,600 --> 00:17:42,760
the presentation um yeah so that was

399
00:17:42,760 --> 00:17:44,480
real quick obviously it a little silly

400
00:17:44,480 --> 00:17:46,400
thing but uh did you notice the roles we

401
00:17:46,400 --> 00:17:48,640
played right how did Kevin know that he

402
00:17:48,640 --> 00:17:49,960
was my

403
00:17:49,960 --> 00:17:53,880
boss because I told him hey boss right

404
00:17:53,880 --> 00:17:55,960
um it was how did he know that he was

405
00:17:55,960 --> 00:17:57,400
into

406
00:17:57,400 --> 00:18:00,280
elephants I told him right so there's

407
00:18:00,280 --> 00:18:02,320
this idea of listening and accepting but

408
00:18:02,320 --> 00:18:05,280
also leading and and he said I was late

409
00:18:05,280 --> 00:18:07,720
okay then I I couldn't just say no I

410
00:18:07,720 --> 00:18:08,520
wasn't late I don't know what you're

411
00:18:08,520 --> 00:18:09,799
talking about right that's me taking the

412
00:18:09,799 --> 00:18:12,559
blocks away we're building something

413
00:18:12,559 --> 00:18:14,760
together you got to build it together so

414
00:18:14,760 --> 00:18:16,039
yeah so when we talk about that building

415
00:18:16,039 --> 00:18:18,039
something together when Zen start

416
00:18:18,039 --> 00:18:19,400
talking about her side of things when it

417
00:18:19,400 --> 00:18:21,480
comes to being on the call with somebody

418
00:18:21,480 --> 00:18:22,760
like I said it was like everything that

419
00:18:22,760 --> 00:18:25,240
was repeated to each other we yes anded

420
00:18:25,240 --> 00:18:27,520
it we built on it which means we got to

421
00:18:27,520 --> 00:18:29,840
a goal we got somewhere the second we

422
00:18:29,840 --> 00:18:32,200
start negating and disagreeing we get

423
00:18:32,200 --> 00:18:34,039
nowhere in our situation so remember

424
00:18:34,039 --> 00:18:36,150
that as we move forward through the

425
00:18:36,150 --> 00:18:38,400
[Music]

426
00:18:38,400 --> 00:18:40,600
presentation so the second mindset you

427
00:18:40,600 --> 00:18:44,080
have to make sure you know is you got to

428
00:18:44,080 --> 00:18:47,399
be nice you got to be

429
00:18:47,480 --> 00:18:50,080
kind the person that you're talking to

430
00:18:50,080 --> 00:18:53,600
is no different from you right they are

431
00:18:53,600 --> 00:18:55,600
still a person on the other side of the

432
00:18:55,600 --> 00:18:57,799
phone the email or the stage and they're

433
00:18:57,799 --> 00:19:00,400
having a day of their own they exist

434
00:19:00,400 --> 00:19:02,039
outside of you in the interaction that

435
00:19:02,039 --> 00:19:05,520
you are trying to have you really don't

436
00:19:05,520 --> 00:19:06,960
know what kind of day they're having

437
00:19:06,960 --> 00:19:10,200
unless you ask and you probably should

438
00:19:10,200 --> 00:19:12,039
outside of just the pleasantry of like

439
00:19:12,039 --> 00:19:14,039
oh yeah how are you I'm good you're good

440
00:19:14,039 --> 00:19:16,640
yeah okay actually listen when they say

441
00:19:16,640 --> 00:19:18,159
that because you'll be able to pick up

442
00:19:18,159 --> 00:19:21,360
on things from their voice or if you're

443
00:19:21,360 --> 00:19:23,360
in person their body

444
00:19:23,360 --> 00:19:25,640
language when you're picking your

445
00:19:25,640 --> 00:19:29,039
pretexts not only should you pick

446
00:19:29,039 --> 00:19:31,120
a pretext based in kindness rather than

447
00:19:31,120 --> 00:19:34,280
fear just to be kind you're perpetually

448
00:19:34,280 --> 00:19:36,159
going to get better

449
00:19:36,159 --> 00:19:39,000
results when you are being nice to

450
00:19:39,000 --> 00:19:42,080
someone right you get more flies with

451
00:19:42,080 --> 00:19:43,360
sugar than with

452
00:19:43,360 --> 00:19:45,679
vinegar the word that we're looking for

453
00:19:45,679 --> 00:19:48,679
here and the word that is key is empathy

454
00:19:48,679 --> 00:19:50,400
and it's not really something that runs

455
00:19:50,400 --> 00:19:52,120
rampant in the tech World which is

456
00:19:52,120 --> 00:19:54,799
another reason we're here but it's

457
00:19:54,799 --> 00:19:56,080
absolutely Paramount when you're

458
00:19:56,080 --> 00:19:58,679
engaging with someone who has something

459
00:19:58,679 --> 00:20:01,280
that you need you have to know what your

460
00:20:01,280 --> 00:20:03,919
ask is worth you have to know how

461
00:20:03,919 --> 00:20:07,480
valuable their time is you set up the

462
00:20:07,480 --> 00:20:09,640
the pretext of I don't have a lot of

463
00:20:09,640 --> 00:20:11,000
time I don't want to take up a lot of

464
00:20:11,000 --> 00:20:13,440
your time you're being conscientious of

465
00:20:13,440 --> 00:20:15,360
the fact that they are actually doing

466
00:20:15,360 --> 00:20:17,960
their job for real and you doing your

467
00:20:17,960 --> 00:20:19,960
job is kind of negating them doing

468
00:20:19,960 --> 00:20:22,360
theirs so you have to offer something in

469
00:20:22,360 --> 00:20:25,880
return and that can be as simple as

470
00:20:25,880 --> 00:20:27,120
listening to them when they actually

471
00:20:27,120 --> 00:20:28,840
talk about their day and being invested

472
00:20:28,840 --> 00:20:31,000
in who they are as a person for however

473
00:20:31,000 --> 00:20:33,240
long you're engaging with them or

474
00:20:33,240 --> 00:20:35,480
telling them that by them helping you

475
00:20:35,480 --> 00:20:36,600
they're going to get some sort of

476
00:20:36,600 --> 00:20:39,320
fictitious reward at the end even though

477
00:20:39,320 --> 00:20:42,600
you know they're

478
00:20:44,320 --> 00:20:47,360
not yeah so um so to add to that uh was

479
00:20:47,360 --> 00:20:48,640
was talking about with the be kind thing

480
00:20:48,640 --> 00:20:50,120
it's like you know when you're calling

481
00:20:50,120 --> 00:20:51,480
somebody and we talked about the whole I

482
00:20:51,480 --> 00:20:54,240
got your back right the other person on

483
00:20:54,240 --> 00:20:56,440
the line does not know this is this is a

484
00:20:56,440 --> 00:20:58,320
game this is what we're doing right so

485
00:20:58,320 --> 00:21:00,520
you got to guide them you know you're in

486
00:21:00,520 --> 00:21:02,000
control but you need to make them feel

487
00:21:02,000 --> 00:21:03,799
like they're the one in control you know

488
00:21:03,799 --> 00:21:05,320
so and that's about having their back if

489
00:21:05,320 --> 00:21:06,480
they having a rough day you're going to

490
00:21:06,480 --> 00:21:08,200
listen you're going to be there for them

491
00:21:08,200 --> 00:21:09,559
right because the ultimate goal is to

492
00:21:09,559 --> 00:21:10,720
get the information right so that's what

493
00:21:10,720 --> 00:21:12,840
we're talking about um so an exercise

494
00:21:12,840 --> 00:21:14,679
we're going to do to help with that is

495
00:21:14,679 --> 00:21:16,679
called a one-word story and this is

496
00:21:16,679 --> 00:21:18,000
going to be something everybody out here

497
00:21:18,000 --> 00:21:19,640
can do everybody going to be able to do

498
00:21:19,640 --> 00:21:21,760
and how we do that is we are going to

499
00:21:21,760 --> 00:21:23,640
create a story together and we're only

500
00:21:23,640 --> 00:21:26,360
going to use one word at a time the idea

501
00:21:26,360 --> 00:21:28,520
of that is You're Building something

502
00:21:28,520 --> 00:21:30,799
together in everybody's everybody's

503
00:21:30,799 --> 00:21:32,760
piece is important doesn't matter if you

504
00:21:32,760 --> 00:21:35,440
saying the word and the but or saying

505
00:21:35,440 --> 00:21:37,200
something that is funny right the idea

506
00:21:37,200 --> 00:21:38,760
is none of this is created without

507
00:21:38,760 --> 00:21:40,799
everybody's participation so what we're

508
00:21:40,799 --> 00:21:41,760
going to do is we're going to do a one

509
00:21:41,760 --> 00:21:42,760
word story we're going to give a quick

510
00:21:42,760 --> 00:21:44,080
example and then we're going to have you

511
00:21:44,080 --> 00:21:45,640
guys like separating like four fives or

512
00:21:45,640 --> 00:21:47,279
if you got your whole role you guys will

513
00:21:47,279 --> 00:21:49,279
be able to do it everybody got that cool

514
00:21:49,279 --> 00:21:50,440
so we're going to show how to do it real

515
00:21:50,440 --> 00:21:56,360
quick so um once upon a time there was a

516
00:21:56,360 --> 00:21:59,960
boy that live lived in

517
00:21:59,960 --> 00:22:02,200
a

518
00:22:02,200 --> 00:22:04,279
house

519
00:22:04,279 --> 00:22:10,039
period this boy knew everything about

520
00:22:10,039 --> 00:22:13,039
elephants

521
00:22:13,440 --> 00:22:20,000
feet that feeds oh yeah period um

522
00:22:20,000 --> 00:22:26,559
their uh parents eventually kicked them

523
00:22:26,559 --> 00:22:28,919
out because

524
00:22:28,919 --> 00:22:33,510
that's weird so that's not it

525
00:22:33,510 --> 00:22:35,679
[Applause]

526
00:22:35,679 --> 00:22:38,880
that's so we've already introduced each

527
00:22:38,880 --> 00:22:40,480
other you know we said hi we said we got

528
00:22:40,480 --> 00:22:42,000
your back so what we're going to do is

529
00:22:42,000 --> 00:22:44,440
maybe get like that that section like

530
00:22:44,440 --> 00:22:46,120
the first road and a road behind it at

531
00:22:46,120 --> 00:22:47,880
five or six people and then we're just

532
00:22:47,880 --> 00:22:49,600
going to go in order and tell a story

533
00:22:49,600 --> 00:22:52,159
together any story I want to make up and

534
00:22:52,159 --> 00:22:54,120
just start with Once Upon a Time and

535
00:22:54,120 --> 00:22:56,120
then just go from there everybody got

536
00:22:56,120 --> 00:22:57,799
that so if you're like in the middle

537
00:22:57,799 --> 00:22:59,559
right here in this row probably go half

538
00:22:59,559 --> 00:23:01,640
and half that way it's easy to split up

539
00:23:01,640 --> 00:23:03,440
and in these rows you're already there

540
00:23:03,440 --> 00:23:05,360
together and just go one at a time one

541
00:23:05,360 --> 00:23:07,320
word for word any questions on everybody

542
00:23:07,320 --> 00:23:10,520
got that right got see I see thumbs up I

543
00:23:10,520 --> 00:23:13,039
see thumbs up all it's going to be loud

544
00:23:13,039 --> 00:23:14,799
in here so don't try to do it like 14

545
00:23:14,799 --> 00:23:16,400
people three rows away right like be

546
00:23:16,400 --> 00:23:18,200
close with your neighbors and do it uh

547
00:23:18,200 --> 00:23:20,480
and we'll stop you in in like a minute

548
00:23:20,480 --> 00:23:22,760
yes and like I said don't be afraid to

549
00:23:22,760 --> 00:23:24,480
like talk to people hey how's you going

550
00:23:24,480 --> 00:23:25,559
this is how we get to know each other

551
00:23:25,559 --> 00:23:26,600
and everything like that and enjoy our

552
00:23:26,600 --> 00:23:29,879
time here

553
00:23:56,880 --> 00:23:59,880
huh

554
00:24:56,760 --> 00:24:59,760
right

555
00:25:02,960 --> 00:25:04,480
two more minutes I'll say one more

556
00:25:04,480 --> 00:25:07,159
minute just yeah yeah so M I don't think

557
00:25:07,159 --> 00:25:09,399
mine is

558
00:25:10,799 --> 00:25:13,000
on mine's

559
00:25:13,000 --> 00:25:16,480
two M

560
00:25:18,640 --> 00:25:21,640
to

561
00:25:22,399 --> 00:25:26,120
find oh

562
00:25:26,679 --> 00:25:28,780
maybe

563
00:25:28,780 --> 00:25:29,880
[Music]

564
00:25:29,880 --> 00:25:33,039
oh the bag I see the

565
00:25:37,360 --> 00:25:40,360
bag

566
00:25:44,679 --> 00:25:47,279
cool do we just need double A is that

567
00:25:47,279 --> 00:25:49,399
did you find them yeah it's a double A

568
00:25:49,399 --> 00:25:52,480
okay you found them okay and I'm not wor

569
00:25:52,480 --> 00:25:54,840
about you want to find

570
00:25:54,840 --> 00:25:57,120
more find more I said if you want to

571
00:25:57,120 --> 00:25:59,678
find more

572
00:26:06,880 --> 00:26:10,360
need all right good

573
00:26:13,000 --> 00:26:15,159
deal

574
00:26:15,159 --> 00:26:18,159
cool

575
00:26:18,390 --> 00:26:21,509
[Music]

576
00:26:22,080 --> 00:26:24,640
yep all right all

577
00:26:24,640 --> 00:26:27,279
right check check check check check all

578
00:26:27,279 --> 00:26:29,480
right can you take me back up check

579
00:26:29,480 --> 00:26:32,320
check check check check all right guys

580
00:26:32,320 --> 00:26:34,720
hello hello close it up check check

581
00:26:34,720 --> 00:26:37,960
check chck close up that

582
00:26:38,080 --> 00:26:41,840
[Applause]

583
00:26:41,840 --> 00:26:44,120
story does anybody want to share their

584
00:26:44,120 --> 00:26:45,960
story anybody have like a real fun thing

585
00:26:45,960 --> 00:26:48,120
happen is is there anybody out there

586
00:26:48,120 --> 00:26:49,600
that want to share the story they came

587
00:26:49,600 --> 00:26:51,919
up with all right right there in the

588
00:26:51,919 --> 00:26:54,480
purple come to the mic yeah so we can

589
00:26:54,480 --> 00:26:56,360
hear you give a round of applause give

590
00:26:56,360 --> 00:26:58,720
Round of Applause

591
00:26:58,720 --> 00:27:00,000
he didn't have to come up here but he

592
00:27:00,000 --> 00:27:02,200
did Round of

593
00:27:02,200 --> 00:27:06,960
Applause is it yeah it will be on

594
00:27:06,960 --> 00:27:11,520
okay uh there were once uh 17 Warriors

595
00:27:11,520 --> 00:27:14,320
who fought in Alaska against the army of

596
00:27:14,320 --> 00:27:18,279
monsters that th from the ice a

597
00:27:18,720 --> 00:27:21,279
fly anybody

598
00:27:21,279 --> 00:27:23,120
else anybody else want to share the

599
00:27:23,120 --> 00:27:26,080
story right there

600
00:27:26,520 --> 00:27:30,679
okay elephants too elephants appreciate

601
00:27:30,679 --> 00:27:32,760
it that was a topical story # frea

602
00:27:32,760 --> 00:27:35,399
elephants baby welcome thank you round

603
00:27:35,399 --> 00:27:36,810
of applause Round of Applause round

604
00:27:36,810 --> 00:27:40,200
[Applause]

605
00:27:40,200 --> 00:27:43,519
Applause there once was a child who had

606
00:27:43,519 --> 00:27:47,399
a with

607
00:27:47,399 --> 00:27:50,919
and um there's a thund storm problem

608
00:27:50,919 --> 00:27:53,679
parents gave the T to give and he didn't

609
00:27:53,679 --> 00:27:55,919
like it so instead he has to go to a

610
00:27:55,919 --> 00:27:57,670
factory where he had superhero

611
00:27:57,670 --> 00:28:00,729
[Music]

612
00:28:00,919 --> 00:28:02,760
that's good that's good good job that

613
00:28:02,760 --> 00:28:04,720
was great that was so

614
00:28:04,720 --> 00:28:08,480
great so um the idea the depr for that

615
00:28:08,480 --> 00:28:10,840
is two things um that story doesn't

616
00:28:10,840 --> 00:28:13,120
happen without your contribution story

617
00:28:13,120 --> 00:28:15,480
doesn't exist without you right you all

618
00:28:15,480 --> 00:28:16,760
created that you all created that story

619
00:28:16,760 --> 00:28:19,200
and everything right and just how um I

620
00:28:19,200 --> 00:28:21,559
guarantee that story didn't go the way

621
00:28:21,559 --> 00:28:23,120
any of you thought it was going to go

622
00:28:23,120 --> 00:28:24,279
right right because that's that's the

623
00:28:24,279 --> 00:28:25,840
way it is right but it's the idea of

624
00:28:25,840 --> 00:28:26,919
that what Zen is talking about when

625
00:28:26,919 --> 00:28:28,000
you're on the phone with somebody you

626
00:28:28,000 --> 00:28:29,960
don't know what's going to happen but

627
00:28:29,960 --> 00:28:31,840
you yes and it you keep going and you

628
00:28:31,840 --> 00:28:33,360
find a way through it and you you can

629
00:28:33,360 --> 00:28:34,640
get you can get somewhere right you can

630
00:28:34,640 --> 00:28:36,120
complete the story and keep moving

631
00:28:36,120 --> 00:28:38,640
forward so good job everybody yeah one

632
00:28:38,640 --> 00:28:41,440
more thing to add to that I'm sure as

633
00:28:41,440 --> 00:28:42,840
you were going through in your little

634
00:28:42,840 --> 00:28:44,159
group around in a circle and everyone

635
00:28:44,159 --> 00:28:46,159
was saying one word there were times

636
00:28:46,159 --> 00:28:47,880
when you were like I could say this one

637
00:28:47,880 --> 00:28:49,480
thing that would completely derail

638
00:28:49,480 --> 00:28:51,559
everything that's happening right now

639
00:28:51,559 --> 00:28:53,399
and that's where being kind comes into

640
00:28:53,399 --> 00:28:55,640
play like you're working with people

641
00:28:55,640 --> 00:28:57,240
you're not necessarily trying to negate

642
00:28:57,240 --> 00:28:58,720
them them you're working with them to

643
00:28:58,720 --> 00:29:02,000
make something together

644
00:29:02,000 --> 00:29:07,320
right so next mindset is you have to

645
00:29:07,320 --> 00:29:10,120
accept their reality as your own for the

646
00:29:10,120 --> 00:29:11,600
duration of the amount of time that you

647
00:29:11,600 --> 00:29:15,320
are participating with them right when

648
00:29:15,320 --> 00:29:16,600
you make a phone

649
00:29:16,600 --> 00:29:18,799
call whether you're in the booth or

650
00:29:18,799 --> 00:29:20,640
you're doing a live engagement somewhere

651
00:29:20,640 --> 00:29:24,200
else you're coming into their world you

652
00:29:24,200 --> 00:29:26,640
know kind of what it's like based on the

653
00:29:26,640 --> 00:29:30,039
oent that you done but ultimately

654
00:29:30,039 --> 00:29:31,799
they're living in it you're just

655
00:29:31,799 --> 00:29:35,200
visiting right so something that a lot

656
00:29:35,200 --> 00:29:37,039
of new social engineers and improvisors

657
00:29:37,039 --> 00:29:38,880
seem to forget is that they're

658
00:29:38,880 --> 00:29:40,760
interacting with another human being who

659
00:29:40,760 --> 00:29:43,559
has like a whole life that they have no

660
00:29:43,559 --> 00:29:46,320
idea what it's like this human is not

661
00:29:46,320 --> 00:29:48,000
that different from you and more often

662
00:29:48,000 --> 00:29:50,039
than not what I see happening that is so

663
00:29:50,039 --> 00:29:52,360
detrimental to their performance is the

664
00:29:52,360 --> 00:29:54,200
social engineer improviser will just

665
00:29:54,200 --> 00:29:55,440
completely

666
00:29:55,440 --> 00:29:57,840
detach whether it's due to Nur nerves or

667
00:29:57,840 --> 00:30:00,080
to burnout a lot of people fall back

668
00:30:00,080 --> 00:30:01,679
onto the coping mechanism of just

669
00:30:01,679 --> 00:30:04,799
checking out instead of digging deeper

670
00:30:04,799 --> 00:30:07,399
and finding that piece of

671
00:30:07,399 --> 00:30:09,960
connection when you check out your scene

672
00:30:09,960 --> 00:30:13,480
partner or your target will feel that

673
00:30:13,480 --> 00:30:15,120
immediately and they'll begin to do the

674
00:30:15,120 --> 00:30:17,080
same thing because humans mirror other

675
00:30:17,080 --> 00:30:19,960
humans right you have to think of it as

676
00:30:19,960 --> 00:30:23,440
World building you're a social engineer

677
00:30:23,440 --> 00:30:25,200
you're going to be doing the heavy

678
00:30:25,200 --> 00:30:28,000
lifting they have a world you're adding

679
00:30:28,000 --> 00:30:28,799
to

680
00:30:28,799 --> 00:30:31,559
it

681
00:30:31,559 --> 00:30:33,559
yeah all right so the next thing we're

682
00:30:33,559 --> 00:30:35,000
going to do here is something called

683
00:30:35,000 --> 00:30:38,440
mirroring the idea of this is you two

684
00:30:38,440 --> 00:30:40,039
are going to be so in tune with each

685
00:30:40,039 --> 00:30:41,480
other that it almost seems like you're

686
00:30:41,480 --> 00:30:43,760
doing it at the same time right so

687
00:30:43,760 --> 00:30:45,840
what's going to happen is uh for example

688
00:30:45,840 --> 00:30:47,760
me and Brian's going to do it Brian is

689
00:30:47,760 --> 00:30:50,480
going to lead with J his upper body

690
00:30:50,480 --> 00:30:52,840
hands and eyes or mouth and everything

691
00:30:52,840 --> 00:30:54,880
like that right I am going to mirror

692
00:30:54,880 --> 00:30:57,000
everything he's doing the only way this

693
00:30:57,000 --> 00:30:58,960
works works is if Brian moves slow

694
00:30:58,960 --> 00:31:01,519
enough for me to kind of sync up with

695
00:31:01,519 --> 00:31:03,600
him because the idea is that we're so in

696
00:31:03,600 --> 00:31:05,200
sync y'all don't know who's leading

697
00:31:05,200 --> 00:31:08,240
who's following but you told them

698
00:31:08,240 --> 00:31:11,240
what so um so the idea of this as well

699
00:31:11,240 --> 00:31:12,279
is like when you're on the phone with

700
00:31:12,279 --> 00:31:13,880
somebody it's like y'all got to get

701
00:31:13,880 --> 00:31:15,240
something together right like a was

702
00:31:15,240 --> 00:31:16,600
saying if they're if you're not on the

703
00:31:16,600 --> 00:31:18,360
same page they're going to hang up

704
00:31:18,360 --> 00:31:19,960
you're not get the information you need

705
00:31:19,960 --> 00:31:21,559
so you need to make sure that they are

706
00:31:21,559 --> 00:31:23,679
so in tune with you everybody's on the

707
00:31:23,679 --> 00:31:24,799
same page almost like y'all been best

708
00:31:24,799 --> 00:31:26,360
friends for years right so that's the

709
00:31:26,360 --> 00:31:27,240
idea so we're going to give it

710
00:31:27,240 --> 00:31:28,480
demonstration and then we're going to

711
00:31:28,480 --> 00:31:30,000
have you guys do it everybody cool with

712
00:31:30,000 --> 00:31:33,679
that cool all

713
00:31:34,200 --> 00:31:36,559
right silence

714
00:31:36,559 --> 00:31:39,879
please make it

715
00:31:56,159 --> 00:31:58,120
awkward

716
00:31:58,120 --> 00:32:00,760
all cool that's all right

717
00:32:00,760 --> 00:32:04,360
Co so for you guys to do this it's just

718
00:32:04,360 --> 00:32:06,480
the person next to you just sign a

719
00:32:06,480 --> 00:32:08,080
person next to you if you haven't met

720
00:32:08,080 --> 00:32:10,039
yet introduce yourselves and meet the

721
00:32:10,039 --> 00:32:11,159
person and then you're going to do the

722
00:32:11,159 --> 00:32:12,840
same thing y'all can choose who wants to

723
00:32:12,840 --> 00:32:15,000
follow who wants to leave the idea is to

724
00:32:15,000 --> 00:32:16,960
move slow so that person can do it with

725
00:32:16,960 --> 00:32:18,279
you and y'all can be on the same page a

726
00:32:18,279 --> 00:32:19,880
third party shouldn't be able to tell

727
00:32:19,880 --> 00:32:22,679
who's in charge yeah the key word here

728
00:32:22,679 --> 00:32:25,600
is prolonged eye

729
00:32:25,600 --> 00:32:27,720
contact if y'all want to stand up and do

730
00:32:27,720 --> 00:32:29,919
it y'all can that's perfectly fine

731
00:32:29,919 --> 00:32:31,679
Advanced things are like yoga moves with

732
00:32:31,679 --> 00:32:34,080
one the

733
00:32:35,039 --> 00:32:37,639
foot you're going to feel silly that's

734
00:32:37,639 --> 00:32:41,080
good feel silly it's

735
00:32:50,320 --> 00:32:54,000
fun no I can do it no we can't no cuz

736
00:32:54,000 --> 00:32:55,440
they didn't

737
00:32:55,440 --> 00:32:58,559
S I was like no we can Pati oh of

738
00:32:58,559 --> 00:33:01,720
ourselves of

739
00:33:12,000 --> 00:33:15,000
ourselves

740
00:33:17,159 --> 00:33:21,399
that's all right all right good

741
00:33:22,960 --> 00:33:25,960
job there

742
00:33:25,960 --> 00:33:27,519
is

743
00:33:27,519 --> 00:33:29,799
cool cool cool cool cool

744
00:33:29,799 --> 00:33:34,639
um so so the uh the debrief side of that

745
00:33:34,639 --> 00:33:37,000
the debrief side is that is if you were

746
00:33:37,000 --> 00:33:39,559
the one that was following and you like

747
00:33:39,559 --> 00:33:40,960
you did there's a moment where you don't

748
00:33:40,960 --> 00:33:42,120
know what they're going to do right

749
00:33:42,120 --> 00:33:43,840
because you're following but then

750
00:33:43,840 --> 00:33:45,840
there's a switch that flips and say I

751
00:33:45,840 --> 00:33:47,000
know exactly what they're going to do

752
00:33:47,000 --> 00:33:50,240
next right and as the leader you want to

753
00:33:50,240 --> 00:33:51,919
make sure that they they are following

754
00:33:51,919 --> 00:33:53,360
with you right you're leading them right

755
00:33:53,360 --> 00:33:54,919
so if you're on the phone with somebody

756
00:33:54,919 --> 00:33:56,480
they don't know what's going on make

757
00:33:56,480 --> 00:33:58,120
sure they're following along with you in

758
00:33:58,120 --> 00:34:00,480
awaits to where they're on the same page

759
00:34:00,480 --> 00:34:01,760
because the second they they're

760
00:34:01,760 --> 00:34:03,360
confusion there's confusion or they

761
00:34:03,360 --> 00:34:05,440
don't know they've disengaged and now

762
00:34:05,440 --> 00:34:07,480
you've lost your target right so you

763
00:34:07,480 --> 00:34:08,960
want to make sure that when you on the

764
00:34:08,960 --> 00:34:10,839
call with somebody that you are leading

765
00:34:10,839 --> 00:34:12,119
them in a way to where they can follow

766
00:34:12,119 --> 00:34:13,359
you and like you said almost like

767
00:34:13,359 --> 00:34:15,639
handholding in that situation and that

768
00:34:15,639 --> 00:34:17,599
is a very wonderful transition to the

769
00:34:17,599 --> 00:34:20,918
next mindset so in order to lead them

770
00:34:20,918 --> 00:34:22,800
you have to listen to them and I don't

771
00:34:22,800 --> 00:34:24,679
mean that plating listening you do when

772
00:34:24,679 --> 00:34:26,440
your mom is talking about her third

773
00:34:26,440 --> 00:34:28,679
Facebook friend that she ever made ever

774
00:34:28,679 --> 00:34:30,320
and the comments that they and you just

775
00:34:30,320 --> 00:34:31,918
tune that out you're listening but

776
00:34:31,918 --> 00:34:34,119
you're not listening the type of

777
00:34:34,119 --> 00:34:37,079
listening I'm talking about

778
00:34:37,079 --> 00:34:41,760
is leading someone through your words by

779
00:34:41,760 --> 00:34:45,320
knowing what they expect from you right

780
00:34:45,320 --> 00:34:47,040
so this touches back a bit on what we

781
00:34:47,040 --> 00:34:48,879
learned about in number three staying

782
00:34:48,879 --> 00:34:51,000
present with the person and not moving

783
00:34:51,000 --> 00:34:53,679
into Detachment and disengagement you

784
00:34:53,679 --> 00:34:55,679
have to connect with them in order to

785
00:34:55,679 --> 00:34:57,640
understand them and you have to have an

786
00:34:57,640 --> 00:34:59,720
understanding of them in order to lead

787
00:34:59,720 --> 00:35:03,160
them this applies not only to their own

788
00:35:03,160 --> 00:35:05,440
personal sense of motivation but just

789
00:35:05,440 --> 00:35:07,680
having a general comprehension of what

790
00:35:07,680 --> 00:35:10,400
incentivizes people to do things will

791
00:35:10,400 --> 00:35:12,839
help you as well you have to remember

792
00:35:12,839 --> 00:35:14,440
that as a social engineer you are the

793
00:35:14,440 --> 00:35:16,280
only one in the conversation that knows

794
00:35:16,280 --> 00:35:19,359
where you need to go it is up to you to

795
00:35:19,359 --> 00:35:23,280
hold their hand and get them there right

796
00:35:23,280 --> 00:35:26,560
of course a lot of that work is we

797
00:35:26,560 --> 00:35:29,040
having an

798
00:35:29,079 --> 00:35:32,920
incident all right focus focus focus

799
00:35:32,920 --> 00:35:36,000
focus focus focus

800
00:35:36,000 --> 00:35:40,040
okay yeah a lot of this work of learning

801
00:35:40,040 --> 00:35:41,640
about the individual that you are going

802
00:35:41,640 --> 00:35:43,880
to be talking to in the booth or outside

803
00:35:43,880 --> 00:35:45,359
of the booth is going to be done in the

804
00:35:45,359 --> 00:35:48,240
ENT phase but on a live call engagement

805
00:35:48,240 --> 00:35:50,359
you have a gold mine of information you

806
00:35:50,359 --> 00:35:52,319
can get if you know how to entice it out

807
00:35:52,319 --> 00:35:54,200
of someone you're never going to be

808
00:35:54,200 --> 00:35:56,119
prepared enough to know everything about

809
00:35:56,119 --> 00:35:57,480
them you're you're going to get thrown

810
00:35:57,480 --> 00:35:59,440
curveballs you're going to call and get

811
00:35:59,440 --> 00:36:01,319
transferred or get the person you did

812
00:36:01,319 --> 00:36:03,040
not expect

813
00:36:03,040 --> 00:36:06,720
right when you call someone you don't

814
00:36:06,720 --> 00:36:09,119
have the luxury of seeing their body

815
00:36:09,119 --> 00:36:11,800
language of knowing anything about what

816
00:36:11,800 --> 00:36:14,560
their face is doing so you have to

817
00:36:14,560 --> 00:36:16,680
listen to their voice to hear the

818
00:36:16,680 --> 00:36:18,599
hesitation to hear the eagerness the

819
00:36:18,599 --> 00:36:20,839
reluctance or the defeat those are the

820
00:36:20,839 --> 00:36:22,920
strings that you follow in order to get

821
00:36:22,920 --> 00:36:24,720
to someone's why and if you make it to

822
00:36:24,720 --> 00:36:25,880
someone's why the thing that

823
00:36:25,880 --> 00:36:27,800
intrinsically motiv at them you've

824
00:36:27,800 --> 00:36:29,480
practically been given a user manual to

825
00:36:29,480 --> 00:36:31,560
their motivations as a whole but in

826
00:36:31,560 --> 00:36:34,160
order to do that you must actively

827
00:36:34,160 --> 00:36:37,440
listen to them and give them the space

828
00:36:37,440 --> 00:36:41,560
to respond people will tell you so much

829
00:36:41,560 --> 00:36:43,640
if you give them the time to if you hold

830
00:36:43,640 --> 00:36:46,400
the container and let them fill it

831
00:36:46,400 --> 00:36:48,520
you're going to be uncomfortable but

832
00:36:48,520 --> 00:36:50,359
eventually you'll realize that that's

833
00:36:50,359 --> 00:36:52,680
the opportunity most humans are looking

834
00:36:52,680 --> 00:36:54,800
for to make a genuine connection and

835
00:36:54,800 --> 00:36:57,839
give you what you want

836
00:36:57,839 --> 00:36:59,440
yeah so um so we're going to do another

837
00:36:59,440 --> 00:37:01,359
exercise here to add to what zaen was

838
00:37:01,359 --> 00:37:03,920
saying listening is probably one of the

839
00:37:03,920 --> 00:37:06,760
most important parts of this right um

840
00:37:06,760 --> 00:37:08,880
and we as humans we think we'd be

841
00:37:08,880 --> 00:37:11,240
listening but half the time we're not

842
00:37:11,240 --> 00:37:12,640
right um we're just waiting for you to

843
00:37:12,640 --> 00:37:13,760
stop talking so we can say what we got

844
00:37:13,760 --> 00:37:15,640
to say you know that's the way it is

845
00:37:15,640 --> 00:37:17,200
right but the idea of this the only way

846
00:37:17,200 --> 00:37:19,560
this works the way improv works and like

847
00:37:19,560 --> 00:37:21,000
people think of improv as the comedy

848
00:37:21,000 --> 00:37:22,079
aspect but what we're talking about is

849
00:37:22,079 --> 00:37:24,240
the idea of the communicating part of it

850
00:37:24,240 --> 00:37:25,640
improv more than just being funny it's

851
00:37:25,640 --> 00:37:27,520
about communicating thinking critical

852
00:37:27,520 --> 00:37:28,800
thinking and then active listening so

853
00:37:28,800 --> 00:37:30,240
that's what a was talking about so

854
00:37:30,240 --> 00:37:31,359
what's going to happen is you guys are

855
00:37:31,359 --> 00:37:33,480
going to have another partner and if

856
00:37:33,480 --> 00:37:34,520
it's three of y'all that works to it

857
00:37:34,520 --> 00:37:36,359
whatever what's going to happen is you

858
00:37:36,359 --> 00:37:38,520
you two are going to have a conversation

859
00:37:38,520 --> 00:37:40,720
person a is going to say just a sentence

860
00:37:40,720 --> 00:37:43,200
to person B to where it's like hey um

861
00:37:43,200 --> 00:37:45,200
today I woke up and I had some bacon and

862
00:37:45,200 --> 00:37:48,000
eggs person B is going to repeat

863
00:37:48,000 --> 00:37:50,000
everything person a said

864
00:37:50,000 --> 00:37:52,520
verbatim and then

865
00:37:52,520 --> 00:37:54,760
respond what that does that does two

866
00:37:54,760 --> 00:37:56,880
things that lets person a know know that

867
00:37:56,880 --> 00:37:58,480
you heard them you gave them your

868
00:37:58,480 --> 00:38:00,319
undivided attention and heard everything

869
00:38:00,319 --> 00:38:02,240
they said and then that gives you the

870
00:38:02,240 --> 00:38:04,160
opportunity to take in what they say and

871
00:38:04,160 --> 00:38:06,160
then respond accordingly which is very

872
00:38:06,160 --> 00:38:07,119
important when you're on the call with

873
00:38:07,119 --> 00:38:08,640
somebody trying to get information from

874
00:38:08,640 --> 00:38:09,720
it's good to hear and understand what

875
00:38:09,720 --> 00:38:11,800
they're talking about everybody got that

876
00:38:11,800 --> 00:38:12,800
you want to give an example you think

877
00:38:12,800 --> 00:38:15,079
they got it y y'all got it y'all think

878
00:38:15,079 --> 00:38:17,839
yall good Okay cool so yeah so like I

879
00:38:17,839 --> 00:38:19,599
said just get a partner I want you to

880
00:38:19,599 --> 00:38:21,160
say one sentence the other person

881
00:38:21,160 --> 00:38:23,880
repeats everything that person said and

882
00:38:23,880 --> 00:38:25,720
then responds and y'all just going to be

883
00:38:25,720 --> 00:38:27,560
doing that until y have a conversation

884
00:38:27,560 --> 00:38:28,920
it's going to be go ahead let me give

885
00:38:28,920 --> 00:38:32,280
you a tip uh be kind keep the sentences

886
00:38:32,280 --> 00:38:34,599
short don't give a paragraph please

887
00:38:34,599 --> 00:38:36,280
Clauses at most right like maybe a

888
00:38:36,280 --> 00:38:38,440
prepositional phrase examp all right

889
00:38:38,440 --> 00:38:40,880
we'll do example all right

890
00:38:40,880 --> 00:38:43,599
cool this is my third year at

891
00:38:43,599 --> 00:38:46,079
Defcon this is my third year at Defcon

892
00:38:46,079 --> 00:38:48,079
this is my second year at Defcon and you

893
00:38:48,079 --> 00:38:49,800
got me to come last year this is my

894
00:38:49,800 --> 00:38:51,560
second year at Defcon and you got me to

895
00:38:51,560 --> 00:38:53,599
come last year yeah you stayed with me

896
00:38:53,599 --> 00:38:56,000
too and um I didn't want it but it

897
00:38:56,000 --> 00:38:58,079
happened

898
00:38:58,079 --> 00:38:59,760
yeah you stayed with me too I didn't

899
00:38:59,760 --> 00:39:02,960
want it but it happened uh yeah my boss

900
00:39:02,960 --> 00:39:04,680
uh at my old job was really Greatful

901
00:39:04,680 --> 00:39:06,720
that you paid for the room so y'all get

902
00:39:06,720 --> 00:39:08,359
it right everybody got it all right cool

903
00:39:08,359 --> 00:39:10,119
so just get a pair and do the same thing

904
00:39:10,119 --> 00:39:12,319
good

905
00:39:25,440 --> 00:39:28,440
job

906
00:39:39,839 --> 00:39:41,800
this this is this is really

907
00:39:41,800 --> 00:39:46,599
working it's really hard it's really

908
00:39:51,680 --> 00:39:55,400
[Laughter]

909
00:39:55,400 --> 00:39:58,400
hard

910
00:40:04,400 --> 00:40:06,880
wrap it

911
00:40:22,280 --> 00:40:24,680
up all right if you get to a get to a

912
00:40:24,680 --> 00:40:28,359
stopping point okay

913
00:40:28,960 --> 00:40:30,000
check

914
00:40:30,000 --> 00:40:32,240
check put in your conversation check

915
00:40:32,240 --> 00:40:34,599
check check check check joh string us up

916
00:40:34,599 --> 00:40:38,680
now oh hey guys hey everybody wrap it up

917
00:40:38,680 --> 00:40:40,800
there there you

918
00:40:40,800 --> 00:40:43,200
go R turning a room full of strangers

919
00:40:43,200 --> 00:40:44,839
and very close friends and then we keep

920
00:40:44,839 --> 00:40:48,160
telling them to stop talking to each

921
00:40:52,599 --> 00:40:54,839
other we didn't give you a warning that

922
00:40:54,839 --> 00:40:55,920
we've entered the relationship

923
00:40:55,920 --> 00:40:59,400
counseling section of the uh

924
00:40:59,920 --> 00:41:02,680
presentation these tool these tools that

925
00:41:02,680 --> 00:41:04,079
work for social engineering work on the

926
00:41:04,079 --> 00:41:06,319
Improv stage secret out they also work

927
00:41:06,319 --> 00:41:08,000
anytime you're talking to humans I refer

928
00:41:08,000 --> 00:41:09,280
back to the first stage that was up the

929
00:41:09,280 --> 00:41:12,200
first slide that was up there

930
00:41:12,200 --> 00:41:15,000
um did anybody get into repeating not

931
00:41:15,000 --> 00:41:16,520
just the words but the body language

932
00:41:16,520 --> 00:41:17,680
maybe our movements and that kind of

933
00:41:17,680 --> 00:41:18,680
stuff

934
00:41:18,680 --> 00:41:22,520
too that kind of thing is that shows the

935
00:41:22,520 --> 00:41:24,040
empathy right that shows the human

936
00:41:24,040 --> 00:41:26,000
connection um if you're doing a vision

937
00:41:26,000 --> 00:41:27,480
comp ition right you're calling somebody

938
00:41:27,480 --> 00:41:29,720
on the phone they're not going to hear

939
00:41:29,720 --> 00:41:31,040
your arm movements and you can't see

940
00:41:31,040 --> 00:41:34,040
their arm movements but what can they

941
00:41:34,040 --> 00:41:38,839
hear intonation in somebody said tone

942
00:41:38,839 --> 00:41:42,480
too breath like a deep side o that's

943
00:41:42,480 --> 00:41:46,200
great speed right they're a fast talker

944
00:41:46,200 --> 00:41:47,280
can you slow them down can you meet them

945
00:41:47,280 --> 00:41:49,440
in the fast talking can you say back to

946
00:41:49,440 --> 00:41:50,920
them what kind of energy that they're

947
00:41:50,920 --> 00:41:52,960
that they're putting out so to speak and

948
00:41:52,960 --> 00:41:54,440
I think the most important part of that

949
00:41:54,440 --> 00:41:57,079
is can you get their their energy to

950
00:41:57,079 --> 00:41:59,560
match you that's the next level up yes

951
00:41:59,560 --> 00:42:01,119
you can match them but eventually you're

952
00:42:01,119 --> 00:42:02,520
going to get into a speed talking

953
00:42:02,520 --> 00:42:03,680
Challenge and no one's going to know

954
00:42:03,680 --> 00:42:05,720
what anyone else is saying so you have

955
00:42:05,720 --> 00:42:08,040
to have the wherewithal the the ability

956
00:42:08,040 --> 00:42:10,280
to hold that container and get them to

957
00:42:10,280 --> 00:42:14,160
come down and match you and that's you

958
00:42:14,160 --> 00:42:17,319
know at least a level two type challenge

959
00:42:17,319 --> 00:42:20,520
but with practice you do get

960
00:42:20,520 --> 00:42:25,160
there so the next mindset is ultimately

961
00:42:25,160 --> 00:42:27,599
interspersing little bits of you and who

962
00:42:27,599 --> 00:42:29,480
you actually are to make what you're

963
00:42:29,480 --> 00:42:32,640
saying more genuine so if you don't know

964
00:42:32,640 --> 00:42:34,599
what to say and you're floundering and

965
00:42:34,599 --> 00:42:35,720
then those of you who saw me in the

966
00:42:35,720 --> 00:42:37,520
booth yesterday probably saw my first

967
00:42:37,520 --> 00:42:41,160
call of man I'm nervous and that came

968
00:42:41,160 --> 00:42:43,559
out in my call I genuinely was like

969
00:42:43,559 --> 00:42:45,200
nervous as hell because I haven't done

970
00:42:45,200 --> 00:42:46,720
this in like a year in front of you

971
00:42:46,720 --> 00:42:48,880
people and I instead of trying to shove

972
00:42:48,880 --> 00:42:52,119
it down and be that person who could

973
00:42:52,119 --> 00:42:54,319
hold the container I let it come out and

974
00:42:54,319 --> 00:42:56,440
do what it needed to do so I could move

975
00:42:56,440 --> 00:42:59,240
on and eventually my next call I was

976
00:42:59,240 --> 00:43:02,079
calm I could hold that container right

977
00:43:02,079 --> 00:43:04,400
so we as humans are intrinsically social

978
00:43:04,400 --> 00:43:06,119
creatures yes I know I'm saying that at

979
00:43:06,119 --> 00:43:09,040
a hacker convention but it's true we are

980
00:43:09,040 --> 00:43:10,920
what that means is relating to others of

981
00:43:10,920 --> 00:43:14,200
our kind is hardwired in how this works

982
00:43:14,200 --> 00:43:15,559
in your favor is through the

983
00:43:15,559 --> 00:43:18,079
humanization of yourself sharing bits

984
00:43:18,079 --> 00:43:21,119
and pieces of what is real to you with

985
00:43:21,119 --> 00:43:23,599
them in order to get them to relate to

986
00:43:23,599 --> 00:43:26,200
you and better empathize with why you

987
00:43:26,200 --> 00:43:27,200
need their

988
00:43:27,200 --> 00:43:29,559
cooperation that was hard to follow I'm

989
00:43:29,559 --> 00:43:32,520
sorry when you share with someone it

990
00:43:32,520 --> 00:43:34,760
opens up the door for them to then share

991
00:43:34,760 --> 00:43:36,880
with you remember I said you have to be

992
00:43:36,880 --> 00:43:39,559
The Brave One when they share with you

993
00:43:39,559 --> 00:43:40,880
you can pick out the bits and

994
00:43:40,880 --> 00:43:43,079
information bits of in pieces of what

995
00:43:43,079 --> 00:43:45,200
they did or didn't say in order to make

996
00:43:45,200 --> 00:43:47,599
very invaluable inferences so you're

997
00:43:47,599 --> 00:43:50,720
listening between the lines here for

998
00:43:50,720 --> 00:43:55,559
example Kevin can you share your entire

999
00:43:55,559 --> 00:43:58,119
life story story in 1

1000
00:43:58,119 --> 00:44:00,319
minute I mean that's a very vulnerable

1001
00:44:00,319 --> 00:44:02,040
question to ask somebody but uh yeah I

1002
00:44:02,040 --> 00:44:05,640
can do it I can do it I can do it

1003
00:44:05,640 --> 00:44:10,599
one Tex me text Tex ah here we go going

1004
00:44:10,599 --> 00:44:13,000
okay now um I was born in uh West Dayton

1005
00:44:13,000 --> 00:44:15,359
Ohio uh bad neighborhood you know red

1006
00:44:15,359 --> 00:44:17,079
lining that whole thing um so I was

1007
00:44:17,079 --> 00:44:19,559
doing that uh I went to school got uh

1008
00:44:19,559 --> 00:44:21,880
got older and uh started playing

1009
00:44:21,880 --> 00:44:23,720
football got really good at it thought I

1010
00:44:23,720 --> 00:44:24,960
was going to play college football and I

1011
00:44:24,960 --> 00:44:26,400
didn't and then I was like I need to do

1012
00:44:26,400 --> 00:44:27,880
some in my life and I was like well oh

1013
00:44:27,880 --> 00:44:30,359
no I like video games so I went to

1014
00:44:30,359 --> 00:44:32,319
school for computer science I figured

1015
00:44:32,319 --> 00:44:35,040
that was the way to go so so I graduated

1016
00:44:35,040 --> 00:44:37,119
and I started doing it then moved over

1017
00:44:37,119 --> 00:44:39,280
to uh cyber security working for the

1018
00:44:39,280 --> 00:44:40,400
government doing uh doing cyber

1019
00:44:40,400 --> 00:44:42,800
engineering for c130j aircrafts uh also

1020
00:44:42,800 --> 00:44:45,040
I found the love of hip-hop music and

1021
00:44:45,040 --> 00:44:47,359
improv not in the same time but I did

1022
00:44:47,359 --> 00:44:50,160
both of them um so yeah so I was able to

1023
00:44:50,160 --> 00:44:51,520
do that and then I just live I watched

1024
00:44:51,520 --> 00:44:53,520
the movie Yes manam with Jim currey it

1025
00:44:53,520 --> 00:44:55,720
was amazing so I was like oh snap just

1026
00:44:55,720 --> 00:44:56,960
saying yes to everything makes your life

1027
00:44:56,960 --> 00:44:59,839
a whole lot better um and it did for me

1028
00:44:59,839 --> 00:45:01,640
so now I'm here and I wouldn't have met

1029
00:45:01,640 --> 00:45:04,000
these people if I didn't say yes to life

1030
00:45:04,000 --> 00:45:06,160
and everything like that and I like

1031
00:45:06,160 --> 00:45:09,839
musicals all right cool

1032
00:45:11,800 --> 00:45:14,079
cool all right we got it out we got it

1033
00:45:14,079 --> 00:45:17,440
out well that was impressive Brian what

1034
00:45:17,440 --> 00:45:19,559
did you learn from Kevin's one life

1035
00:45:19,559 --> 00:45:22,319
story and you can only tell me what he

1036
00:45:22,319 --> 00:45:25,040
didn't say and what you inferred from it

1037
00:45:25,040 --> 00:45:27,559
uh what I inferred from what he said was

1038
00:45:27,559 --> 00:45:29,000
uh that he has had a lot of different

1039
00:45:29,000 --> 00:45:31,079
interests in his life over the years he

1040
00:45:31,079 --> 00:45:33,520
he follows interests um he looks for

1041
00:45:33,520 --> 00:45:36,920
opportunities um he uh well he did say

1042
00:45:36,920 --> 00:45:39,079
the yes part right so if I can give him

1043
00:45:39,079 --> 00:45:40,800
something that fits with an opportunity

1044
00:45:40,800 --> 00:45:43,000
that fits one of his Hobbies uh that he

1045
00:45:43,000 --> 00:45:45,280
already shared with us uh I might be

1046
00:45:45,280 --> 00:45:46,400
able to get him to go along with

1047
00:45:46,400 --> 00:45:48,440
something like giving a presentation at

1048
00:45:48,440 --> 00:45:51,400
Defcon yes this is true what I learned

1049
00:45:51,400 --> 00:45:53,040
from Kevin is that he is not afraid of

1050
00:45:53,040 --> 00:45:54,960
change he is not afraid to uproot his

1051
00:45:54,960 --> 00:45:56,240
entire life for the Pro promise of

1052
00:45:56,240 --> 00:45:57,520
something better which means he's going

1053
00:45:57,520 --> 00:46:00,680
to be also very open to

1054
00:46:00,680 --> 00:46:04,000
suggestion now you all know how to hack

1055
00:46:04,000 --> 00:46:07,520
Kevin yeah yeah yeah pretty easy does

1056
00:46:07,520 --> 00:46:09,559
anyone else want to come up to the mic

1057
00:46:09,559 --> 00:46:13,440
and share their one minute life

1058
00:46:14,960 --> 00:46:16,839
story no

1059
00:46:16,839 --> 00:46:19,319
one all right we got a hand back there

1060
00:46:19,319 --> 00:46:22,800
come on come on up somebody a round of

1061
00:46:23,079 --> 00:46:26,960
applause I don't have any

1062
00:46:26,960 --> 00:46:29,760
it it start so so um so what's going to

1063
00:46:29,760 --> 00:46:32,440
happen oh mic right there yeah there so

1064
00:46:32,440 --> 00:46:33,880
what's going to happen is we're going to

1065
00:46:33,880 --> 00:46:35,720
timing and he's going to give his life

1066
00:46:35,720 --> 00:46:37,680
story in one minute and after that we're

1067
00:46:37,680 --> 00:46:40,040
going to ask you what information can

1068
00:46:40,040 --> 00:46:42,280
you tell about him by what he did not

1069
00:46:42,280 --> 00:46:44,400
say so be listening and be ready for

1070
00:46:44,400 --> 00:46:46,319
that go ahead I'll give you 10 seconds

1071
00:46:46,319 --> 00:46:47,599
when you get down to the 10-second

1072
00:46:47,599 --> 00:46:49,319
warning we'll we'll let you know when we

1073
00:46:49,319 --> 00:46:51,040
got 10 second Cera isn't working but we

1074
00:46:51,040 --> 00:46:52,240
will let you know when you're almost

1075
00:46:52,240 --> 00:46:54,599
done all

1076
00:46:54,599 --> 00:46:56,100
right okay

1077
00:46:56,100 --> 00:46:59,279
[Music]

1078
00:46:59,760 --> 00:47:02,240
um bend the mic up bend the mic

1079
00:47:02,240 --> 00:47:06,200
up good thanks

1080
00:47:06,280 --> 00:47:10,200
um like

1081
00:47:13,680 --> 00:47:17,078
airplanes got to be

1082
00:47:19,119 --> 00:47:22,079
vulnerable I came to veg I work an it I

1083
00:47:22,079 --> 00:47:23,720
came to Vegas cuz I'm trying to

1084
00:47:23,720 --> 00:47:27,040
transition into security

1085
00:47:27,040 --> 00:47:33,040
uh find fi I work as an engineer um I

1086
00:47:33,040 --> 00:47:36,040
like I up this that so I'm trying to

1087
00:47:36,040 --> 00:47:37,079
break

1088
00:47:37,079 --> 00:47:40,079
that

1089
00:47:47,880 --> 00:47:50,119
um you got it it's all good you got it

1090
00:47:50,119 --> 00:47:51,800
Where'd you grow up we got your back I

1091
00:47:51,800 --> 00:47:55,720
grew up H we got your back you go ahead

1092
00:47:55,720 --> 00:47:57,670
I don't know you some questions and I'll

1093
00:47:57,670 --> 00:48:00,839
[Laughter]

1094
00:48:00,839 --> 00:48:04,640
answer UC uh I went to the university uh

1095
00:48:04,640 --> 00:48:09,000
for PE engineering and uh shortly then

1096
00:48:09,000 --> 00:48:12,920
came here how was life growing up it was

1097
00:48:12,920 --> 00:48:17,800
good uh I lived uh in the outback so

1098
00:48:17,800 --> 00:48:20,480
kind of small

1099
00:48:20,559 --> 00:48:25,920
town siblings parents um I the down

1100
00:48:25,920 --> 00:48:28,720
child I got a younger sister an old

1101
00:48:28,720 --> 00:48:33,640
sister and an older brother and H I'm

1102
00:48:33,640 --> 00:48:34,680
from you

1103
00:48:34,680 --> 00:48:42,319
[Laughter]

1104
00:48:42,319 --> 00:48:44,280
car

1105
00:48:44,280 --> 00:48:47,240
man what's it what's what's your

1106
00:48:47,240 --> 00:48:49,839
name

1107
00:48:49,839 --> 00:48:52,599
Russell okay you say your name Russell

1108
00:48:52,599 --> 00:48:55,000
yeah Russ all right does anyone want to

1109
00:48:55,000 --> 00:48:56,559
come up to the m and tell us what we

1110
00:48:56,559 --> 00:48:58,319
learned about Russell based on what he

1111
00:48:58,319 --> 00:49:01,680
did not say go ahead give me round of

1112
00:49:01,680 --> 00:49:04,720
applause Round of Applause thank you

1113
00:49:04,720 --> 00:49:08,920
[Applause]

1114
00:49:08,920 --> 00:49:12,599
Russell what I can infer about russle is

1115
00:49:12,599 --> 00:49:16,359
that um he grew up

1116
00:49:16,359 --> 00:49:21,319
in the Burrows big family had an

1117
00:49:21,319 --> 00:49:27,280
ambition um wanted to go to college to

1118
00:49:27,280 --> 00:49:29,359
I guess explore some of his options of

1119
00:49:29,359 --> 00:49:32,920
the things that interested him um to get

1120
00:49:32,920 --> 00:49:36,640
on track on a goal um and then actually

1121
00:49:36,640 --> 00:49:39,440
went through life and got into the field

1122
00:49:39,440 --> 00:49:42,680
that he wanted to be in um he ways which

1123
00:49:42,680 --> 00:49:45,720
he can transition over to Aviation

1124
00:49:45,720 --> 00:49:46,920
understanding that

1125
00:49:46,920 --> 00:49:49,360
there's security work within

1126
00:49:49,360 --> 00:49:51,319
[Music]

1127
00:49:51,319 --> 00:49:53,440
Aviation I think that's pretty much what

1128
00:49:53,440 --> 00:49:57,319
I got that was great that's AES so

1129
00:49:57,319 --> 00:49:59,839
weird yeah that all happen in like 2

1130
00:49:59,839 --> 00:50:01,440
minutes right like that doesn't take

1131
00:50:01,440 --> 00:50:03,319
much time to really understand somebody

1132
00:50:03,319 --> 00:50:05,559
if you can get them to talk MH um that's

1133
00:50:05,559 --> 00:50:07,079
great one more next question I was going

1134
00:50:07,079 --> 00:50:08,359
to ask him was what his mother's men

1135
00:50:08,359 --> 00:50:10,760
name was and what street he grew up on

1136
00:50:10,760 --> 00:50:12,280
first

1137
00:50:12,280 --> 00:50:14,799
petone we have time for one more one

1138
00:50:14,799 --> 00:50:16,599
more person wants to go right there in

1139
00:50:16,599 --> 00:50:17,960
the middle right

1140
00:50:17,960 --> 00:50:22,599
there uh anyone anyway you

1141
00:50:24,440 --> 00:50:27,319
yeah

1142
00:50:27,319 --> 00:50:31,520
thank you John hands for AV and John

1143
00:50:32,040 --> 00:50:34,170
here they make it all

1144
00:50:34,170 --> 00:50:36,480
[Applause]

1145
00:50:36,480 --> 00:50:38,599
happy all right so when yeah whenever

1146
00:50:38,599 --> 00:50:40,240
you're ready to

1147
00:50:40,240 --> 00:50:42,520
start all righty so first thing I

1148
00:50:42,520 --> 00:50:44,440
actually don't work in cyber security or

1149
00:50:44,440 --> 00:50:46,920
Tech or any sort of intelligence so I

1150
00:50:46,920 --> 00:50:49,280
grew up in a farm town Rancher country

1151
00:50:49,280 --> 00:50:51,559
in California was a CD student

1152
00:50:51,559 --> 00:50:52,799
throughout High School didn't think you

1153
00:50:52,799 --> 00:50:54,480
were very good at anything but you had

1154
00:50:54,480 --> 00:50:57,680
YouTube you tutori and actually I

1155
00:50:57,680 --> 00:51:00,000
started doing vacks and editing tutoral

1156
00:51:00,000 --> 00:51:02,480
in Los Angeles Film Production and then

1157
00:51:02,480 --> 00:51:04,119
my friend Victor who works in cyber

1158
00:51:04,119 --> 00:51:07,000
security and I came out here to Jon to

1159
00:51:07,000 --> 00:51:08,920
learn more about the space and see my

1160
00:51:08,920 --> 00:51:12,400
friend across the country um let's see

1161
00:51:12,400 --> 00:51:14,280
my DayDay life I work as a commercial

1162
00:51:14,280 --> 00:51:16,359
director in short form commercial

1163
00:51:16,359 --> 00:51:19,520
production agencies um it's kind of a

1164
00:51:19,520 --> 00:51:22,839
soft skills profession big elaborative

1165
00:51:22,839 --> 00:51:24,559
profession so a lot of discourse and a

1166
00:51:24,559 --> 00:51:26,160
lot of time

1167
00:51:26,160 --> 00:51:29,599
um anything else in the next 15 seconds

1168
00:51:29,599 --> 00:51:32,880
guys mother's maiden name don't actually

1169
00:51:32,880 --> 00:51:34,400
say it don't actually say don't say it

1170
00:51:34,400 --> 00:51:36,960
how was how how was life growing up

1171
00:51:36,960 --> 00:51:40,040
boring you have find your own

1172
00:51:41,960 --> 00:51:45,640
time thank you thank

1173
00:51:48,440 --> 00:51:51,440
you who wants to come and psychoanalyze

1174
00:51:51,440 --> 00:51:55,079
this one psycho anal infer she means

1175
00:51:55,079 --> 00:51:58,799
iner right there there we go give round

1176
00:52:01,280 --> 00:52:04,319
Applause I'm sorry what's your name

1177
00:52:04,319 --> 00:52:07,079
Michael uh my sense is that Michael grew

1178
00:52:07,079 --> 00:52:09,960
up um quite capable but not quite

1179
00:52:09,960 --> 00:52:12,799
fitting into the standard school a

1180
00:52:12,799 --> 00:52:14,720
school situation but actually quite

1181
00:52:14,720 --> 00:52:17,559
intelligent quite capable quite Nimble

1182
00:52:17,559 --> 00:52:19,480
um so he's able to move into a certain

1183
00:52:19,480 --> 00:52:22,280
kind of field but also kind of curious

1184
00:52:22,280 --> 00:52:24,799
possibly a little dissatisfied wants to

1185
00:52:24,799 --> 00:52:27,520
move on looking for something else so if

1186
00:52:27,520 --> 00:52:29,319
you can actually kind of present

1187
00:52:29,319 --> 00:52:31,200
something that's of Interest or he could

1188
00:52:31,200 --> 00:52:33,720
grab on to he could actually quite do

1189
00:52:33,720 --> 00:52:37,119
quite well um he's intelligent so he's

1190
00:52:37,119 --> 00:52:39,599
intellectually curious so if you can

1191
00:52:39,599 --> 00:52:42,880
show something that that will actually

1192
00:52:42,880 --> 00:52:45,400
uh that he could L on to he might

1193
00:52:45,400 --> 00:52:48,160
actually be quite going to good job

1194
00:52:48,160 --> 00:52:52,359
great J very good very

1195
00:52:52,359 --> 00:52:56,240
go so um before Z go just just remember

1196
00:52:56,240 --> 00:52:57,920
for those who was able to come up here

1197
00:52:57,920 --> 00:52:59,200
and like be vulnerable and talk and

1198
00:52:59,200 --> 00:53:00,640
everything like that notice the people

1199
00:53:00,640 --> 00:53:02,520
who kind of like analyze the things you

1200
00:53:02,520 --> 00:53:04,440
didn't say all the positive things they

1201
00:53:04,440 --> 00:53:05,920
said about you right there's certain

1202
00:53:05,920 --> 00:53:07,440
moments in life we feel like nobody

1203
00:53:07,440 --> 00:53:08,920
understands us or anything like that but

1204
00:53:08,920 --> 00:53:10,520
even the things we don't say people can

1205
00:53:10,520 --> 00:53:12,400
realize how good we are as people and

1206
00:53:12,400 --> 00:53:13,280
stuff like that so remember that give

1207
00:53:13,280 --> 00:53:14,660
yourself a round of

1208
00:53:14,660 --> 00:53:19,559
[Applause]

1209
00:53:19,559 --> 00:53:22,400
applause all right so moving back into

1210
00:53:22,400 --> 00:53:25,480
the concept of teams right you guys just

1211
00:53:25,480 --> 00:53:27,079
did something together you don't know

1212
00:53:27,079 --> 00:53:29,760
each other but you figured it

1213
00:53:29,760 --> 00:53:33,640
out you are a team on stage in the booth

1214
00:53:33,640 --> 00:53:35,760
calling the person that you're calling

1215
00:53:35,760 --> 00:53:37,640
it's your job to make sure the other

1216
00:53:37,640 --> 00:53:40,040
person knows it because at first they

1217
00:53:40,040 --> 00:53:42,480
don't it is your job to make it

1218
00:53:42,480 --> 00:53:44,000
abundantly clear from the very first

1219
00:53:44,000 --> 00:53:45,680
interaction that you were on their side

1220
00:53:45,680 --> 00:53:47,799
no matter what because making sure that

1221
00:53:47,799 --> 00:53:49,559
they know that you're on their side is

1222
00:53:49,559 --> 00:53:51,599
the number one way to get them on your

1223
00:53:51,599 --> 00:53:54,599
side to have a shared motivation right

1224
00:53:54,599 --> 00:53:56,400
you have to recognize once again that

1225
00:53:56,400 --> 00:53:58,119
you are coming into their world and

1226
00:53:58,119 --> 00:54:00,839
adding to it putting a block on top of

1227
00:54:00,839 --> 00:54:02,799
one that already exists it's a

1228
00:54:02,799 --> 00:54:04,640
precarious balance of accepting their

1229
00:54:04,640 --> 00:54:07,160
world exactly as it is while

1230
00:54:07,160 --> 00:54:08,520
subsequently adding to it with your

1231
00:54:08,520 --> 00:54:10,440
truths and your needs in a way that

1232
00:54:10,440 --> 00:54:12,520
makes sense to them without making them

1233
00:54:12,520 --> 00:54:15,160
suspicious or being

1234
00:54:15,160 --> 00:54:16,799
off-putting this can only be

1235
00:54:16,799 --> 00:54:19,400
accomplished through a give and a take a

1236
00:54:19,400 --> 00:54:21,760
conversation right they're going to know

1237
00:54:21,760 --> 00:54:23,880
if you are interrogating them drilling

1238
00:54:23,880 --> 00:54:26,040
them just trying to get something out of

1239
00:54:26,040 --> 00:54:28,319
them they will feel it they will know

1240
00:54:28,319 --> 00:54:30,280
you have a very limited amount of time

1241
00:54:30,280 --> 00:54:32,240
from that first point of interaction to

1242
00:54:32,240 --> 00:54:33,920
make some sort of genuine connection

1243
00:54:33,920 --> 00:54:35,880
with them before they dismiss you

1244
00:54:35,880 --> 00:54:38,480
entirely granted this is always going to

1245
00:54:38,480 --> 00:54:40,480
be easier in person whether you're on a

1246
00:54:40,480 --> 00:54:43,280
physical or doing and on a stage you

1247
00:54:43,280 --> 00:54:45,400
have body language that you can portray

1248
00:54:45,400 --> 00:54:47,520
and subsequently read over the phone you

1249
00:54:47,520 --> 00:54:50,040
really only have your ENT even have that

1250
00:54:50,040 --> 00:54:52,079
and tonality which we've already talked

1251
00:54:52,079 --> 00:54:55,079
about you have to then relate to them

1252
00:54:55,079 --> 00:54:58,559
through likes dislikes and experiences

1253
00:54:58,559 --> 00:55:00,640
think of it as disarming their defenses

1254
00:55:00,640 --> 00:55:03,280
if they think you're like them they will

1255
00:55:03,280 --> 00:55:06,040
let you into their Club once you're in

1256
00:55:06,040 --> 00:55:07,839
their club they're less likely to

1257
00:55:07,839 --> 00:55:09,680
question your motivations and trust you

1258
00:55:09,680 --> 00:55:12,319
more easily regardless of any request

1259
00:55:12,319 --> 00:55:15,160
that you make after that this is where

1260
00:55:15,160 --> 00:55:18,319
yes and really really

1261
00:55:18,319 --> 00:55:21,520
shines so this uh exercise is one we do

1262
00:55:21,520 --> 00:55:24,680
all the time in classes um we call it

1263
00:55:24,680 --> 00:55:26,440
party planning sometimes trip planning

1264
00:55:26,440 --> 00:55:27,680
uh you can choose what you want to plan

1265
00:55:27,680 --> 00:55:28,680
perhaps you want to plan a hacker

1266
00:55:28,680 --> 00:55:31,920
convention I don't know um but the idea

1267
00:55:31,920 --> 00:55:33,680
is that you do it together this is

1268
00:55:33,680 --> 00:55:35,200
putting into play a lot of the things

1269
00:55:35,200 --> 00:55:36,720
that we've already talked about hearing

1270
00:55:36,720 --> 00:55:40,200
someone's uh uh excitement about an idea

1271
00:55:40,200 --> 00:55:42,039
um adding to it stacking those bricks

1272
00:55:42,039 --> 00:55:44,599
that Kevin was talking about earlier

1273
00:55:44,599 --> 00:55:47,400
um you're going to you lean into the

1274
00:55:47,400 --> 00:55:49,520
idea of yes and and you are welcome as

1275
00:55:49,520 --> 00:55:51,160
beginner impr improv students to

1276
00:55:51,160 --> 00:55:54,200
actually say the words yes and um we're

1277
00:55:54,200 --> 00:55:55,839
going to do a demo here here we can all

1278
00:55:55,839 --> 00:55:57,720
three do it I guess

1279
00:55:57,720 --> 00:56:00,480
um we're going to plan a

1280
00:56:00,480 --> 00:56:05,319
party and no contradicting no conflict

1281
00:56:05,319 --> 00:56:08,000
say the yes right agrees and confirms

1282
00:56:08,000 --> 00:56:09,960
what they say and then the end is we're

1283
00:56:09,960 --> 00:56:11,640
each going to add something to

1284
00:56:11,640 --> 00:56:14,119
it right so we'll do that way we'll show

1285
00:56:14,119 --> 00:56:17,079
you the other way here in a bit but yeah

1286
00:56:17,079 --> 00:56:19,680
um hey uh it's my mom's birthday next

1287
00:56:19,680 --> 00:56:21,680
week oh that's awesome how old is she

1288
00:56:21,680 --> 00:56:24,680
going to be she's going to be 22 M love

1289
00:56:24,680 --> 00:56:27,400
that love that for her y y what do you

1290
00:56:27,400 --> 00:56:29,839
want to do uh well she she really likes

1291
00:56:29,839 --> 00:56:32,039
she really likes um say elephants she

1292
00:56:32,039 --> 00:56:33,839
really likes airplanes and I was

1293
00:56:33,839 --> 00:56:35,079
thinking about going to the the Air

1294
00:56:35,079 --> 00:56:37,359
Force Museum in Dayton Ohio we could

1295
00:56:37,359 --> 00:56:38,480
absolutely do that we could go to the

1296
00:56:38,480 --> 00:56:40,359
Air Force Museum and Kevin you know that

1297
00:56:40,359 --> 00:56:42,480
guy there you could get him to like put

1298
00:56:42,480 --> 00:56:44,760
like all the live Landings and takeoffs

1299
00:56:44,760 --> 00:56:46,520
onto that big projector screen in the

1300
00:56:46,520 --> 00:56:48,559
back think she'd really like that yeah

1301
00:56:48,559 --> 00:56:50,799
and since I know Jerome he can actually

1302
00:56:50,799 --> 00:56:52,119
uh start up one of the airplanes too and

1303
00:56:52,119 --> 00:56:53,880
we can have a flat

1304
00:56:53,880 --> 00:56:57,400
one that is that is amazing uh we have

1305
00:56:57,400 --> 00:56:59,039
uh her sister lives in it lives in

1306
00:56:59,039 --> 00:57:01,400
Florida we could have like she could fly

1307
00:57:01,400 --> 00:57:03,520
herself to Florida in one of those those

1308
00:57:03,520 --> 00:57:05,039
planes I think she should probably fly

1309
00:57:05,039 --> 00:57:06,680
herself alone because her sister would

1310
00:57:06,680 --> 00:57:07,839
think that was much cooler if she didn't

1311
00:57:07,839 --> 00:57:10,240
have someone like telling her what to do

1312
00:57:10,240 --> 00:57:13,440
yeah yeah and when they get to Florida I

1313
00:57:13,440 --> 00:57:14,799
like the oranges down there so they can

1314
00:57:14,799 --> 00:57:17,280
grab me a couple and bring them back

1315
00:57:17,280 --> 00:57:19,079
just two just two I only need two of

1316
00:57:19,079 --> 00:57:21,799
yeah I think that's probably wise okay

1317
00:57:21,799 --> 00:57:23,799
we keep

1318
00:57:23,799 --> 00:57:26,799
going

1319
00:57:27,720 --> 00:57:30,440
you at no point did we say uh no she

1320
00:57:30,440 --> 00:57:32,240
doesn't like Florida no she doesn't like

1321
00:57:32,240 --> 00:57:34,440
airplanes or oranges make her break out

1322
00:57:34,440 --> 00:57:36,119
in hives those are all might be true

1323
00:57:36,119 --> 00:57:37,720
right but like we didn't say that

1324
00:57:37,720 --> 00:57:39,559
because we're building the story

1325
00:57:39,559 --> 00:57:43,520
together um we can do a negative uh the

1326
00:57:43,520 --> 00:57:45,520
opposite demonstration right but you can

1327
00:57:45,520 --> 00:57:47,520
imagine where it goes right okay we'll

1328
00:57:47,520 --> 00:57:51,480
do it after so um two people three

1329
00:57:51,480 --> 00:57:54,079
people team up people next to you uh

1330
00:57:54,079 --> 00:57:56,240
people around you and see what you can

1331
00:57:56,240 --> 00:57:58,119
go plan agree on what you're going to

1332
00:57:58,119 --> 00:58:00,400
plan first because it makes it easier if

1333
00:58:00,400 --> 00:58:01,480
you know you're going to plan a party or

1334
00:58:01,480 --> 00:58:03,440
a trip or a hacker conference or

1335
00:58:03,440 --> 00:58:06,039
something like

1336
00:58:14,559 --> 00:58:18,039
that Z literally say no they be like

1337
00:58:18,039 --> 00:58:20,480
some with the

1338
00:58:22,680 --> 00:58:26,720
sister but

1339
00:58:34,280 --> 00:58:38,039
yeah like ain't that a

1340
00:58:38,920 --> 00:58:42,520
[ __ ] it's all

1341
00:58:53,720 --> 00:58:56,559
good

1342
00:58:56,559 --> 00:58:58,440
you can post him you can post them to

1343
00:58:58,440 --> 00:59:03,039
like the the just we'll tag I'll put up

1344
00:59:03,039 --> 00:59:04,280
the I'll put up the thing on Twitter

1345
00:59:04,280 --> 00:59:06,079
I'll tag it with the

1346
00:59:06,079 --> 00:59:09,880
SEC or death

1347
00:59:10,480 --> 00:59:12,760
gun hey Z we going to give him a little

1348
00:59:12,760 --> 00:59:14,599
bit of time on this we stretch it out a

1349
00:59:14,599 --> 00:59:15,520
little bit so we going to give a little

1350
00:59:15,520 --> 00:59:16,359
bit

1351
00:59:16,359 --> 00:59:18,480
time yeah I told her it was going to

1352
00:59:18,480 --> 00:59:21,920
move fast I tell you it's last to

1353
00:59:21,920 --> 00:59:24,079
hour but that gives us the opportunity

1354
00:59:24,079 --> 00:59:26,359
maybe do more just a few cold calls you

1355
00:59:26,359 --> 00:59:28,839
know what I'm saying

1356
00:59:51,440 --> 00:59:54,359
so and it's like in my head I got to get

1357
00:59:54,359 --> 00:59:57,000
m comfortable with people leaving

1358
00:59:57,000 --> 00:59:58,880
because I'm like you [ __ ] but

1359
00:59:58,880 --> 01:00:00,640
it's like but you got to get you got to

1360
01:00:00,640 --> 01:00:01,680
get comfortable with it you got to get

1361
01:00:01,680 --> 01:00:03,920
com because because it's a lot of people

1362
01:00:03,920 --> 01:00:05,599
staying yeah they really are and for

1363
01:00:05,599 --> 01:00:07,319
them to be here still is pretty amazing

1364
01:00:07,319 --> 01:00:09,200
because most talks are 30

1365
01:00:09,200 --> 01:00:11,319
minutes 2 hours out of what's basically

1366
01:00:11,319 --> 01:00:14,960
a two comp see I'm saying yeah and it's

1367
01:00:14,960 --> 01:00:16,240
lunch the only people who are leaving

1368
01:00:16,240 --> 01:00:17,559
are the ones in the back like we've had

1369
01:00:17,559 --> 01:00:18,920
like maybe five or six leav and the on

1370
01:00:18,920 --> 01:00:20,440
who were directly engaged with us it's

1371
01:00:20,440 --> 01:00:22,920
just a big

1372
01:00:23,559 --> 01:00:28,599
SP at least people just to talk about

1373
01:00:28,599 --> 01:00:32,559
the all right begin to wrap up your

1374
01:00:32,559 --> 01:00:36,360
incredible event that is being

1375
01:00:36,360 --> 01:00:38,599
[Applause]

1376
01:00:38,599 --> 01:00:41,440
planned this is a fun one this is we're

1377
01:00:41,440 --> 01:00:43,200
slowly turning you all into friends have

1378
01:00:43,200 --> 01:00:45,880
you noticed yes all right does anyone

1379
01:00:45,880 --> 01:00:48,720
want to come up and share their story

1380
01:00:48,720 --> 01:00:51,640
their party front their event you round

1381
01:00:51,640 --> 01:00:53,520
of applause Round of

1382
01:00:53,520 --> 01:00:56,520
Applause

1383
01:00:56,960 --> 01:00:58,599
let us know what you planned and then

1384
01:00:58,599 --> 01:01:00,119
tell us about it your your name your

1385
01:01:00,119 --> 01:01:03,000
name first we'll know who you are I'm J

1386
01:01:03,000 --> 01:01:07,760
J Jen J oh Jay Jay got um we're planning

1387
01:01:07,760 --> 01:01:09,960
awell party to our friend who was

1388
01:01:09,960 --> 01:01:12,839
thinking on a long business trip and

1389
01:01:12,839 --> 01:01:15,480
we're going to rent a party bus and how

1390
01:01:15,480 --> 01:01:19,640
dress like clown and put the BS in there

1391
01:01:19,640 --> 01:01:21,720
and take her directly to the airport and

1392
01:01:21,720 --> 01:01:23,400
she might not be allowed to drink but

1393
01:01:23,400 --> 01:01:27,200
the dri of dance the

1394
01:01:27,200 --> 01:01:30,160
PO that sounds like a real good time

1395
01:01:30,160 --> 01:01:31,599
thank you

1396
01:01:31,599 --> 01:01:33,400
Jay all right we got three more

1397
01:01:33,400 --> 01:01:34,920
opportunities for you to come and share

1398
01:01:34,920 --> 01:01:36,200
your party yeah right there you're

1399
01:01:36,200 --> 01:01:38,240
standing up you're ready let's do

1400
01:01:38,240 --> 01:01:42,118
it round of BL round of

1401
01:01:42,720 --> 01:01:45,000
BL give us your give us your name and

1402
01:01:45,000 --> 01:01:46,480
then what your part's

1403
01:01:46,480 --> 01:01:51,039
about uh name all right you say just

1404
01:01:51,039 --> 01:01:53,119
tell us what you planned U so pretty

1405
01:01:53,119 --> 01:01:54,720
much what we planned was uh group with

1406
01:01:54,720 --> 01:01:58,240
our friends to go to Hawaii M and

1407
01:01:58,240 --> 01:02:00,680
basically go traveling around maybe uh

1408
01:02:00,680 --> 01:02:03,200
do some things and then go to the

1409
01:02:03,200 --> 01:02:06,480
volcano maybe hop in but get some uh

1410
01:02:06,480 --> 01:02:08,599
volcano boots but they're they're really

1411
01:02:08,599 --> 01:02:10,359
expensive though but it's worth the

1412
01:02:10,359 --> 01:02:13,720
price know jump in then some like lava

1413
01:02:13,720 --> 01:02:17,279
samples and make some like obsidian make

1414
01:02:17,279 --> 01:02:20,200
some jewelry out of it cool business

1415
01:02:20,200 --> 01:02:23,640
yeah and then that this fun something

1416
01:02:23,640 --> 01:02:26,319
else like a whole entire like Factory

1417
01:02:26,319 --> 01:02:28,720
yeah and then get that set up to make

1418
01:02:28,720 --> 01:02:32,440
hotels and houses and then make it

1419
01:02:32,440 --> 01:02:35,000
better yeah uh we we're we're going to

1420
01:02:35,000 --> 01:02:36,920
talk later because I'm very interested

1421
01:02:36,920 --> 01:02:40,839
in volcano boots give give give round

1422
01:02:40,839 --> 01:02:44,680
appuse all right who uh anybody else

1423
01:02:44,680 --> 01:02:48,520
anybody else right there yep I promise

1424
01:02:48,520 --> 01:02:51,920
promise someone over there will get

1425
01:02:51,920 --> 01:02:55,039
promise all right hold you're next so

1426
01:02:55,039 --> 01:02:56,720
stay up there but you go

1427
01:02:56,720 --> 01:03:00,079
first hello my name is Nick weed a

1428
01:03:00,079 --> 01:03:02,599
retirement party for my father we

1429
01:03:02,599 --> 01:03:05,520
decided that we were going to samei and

1430
01:03:05,520 --> 01:03:07,880
a bunch of

1431
01:03:07,880 --> 01:03:11,880
jug a nationwide tour bus with a endless

1432
01:03:11,880 --> 01:03:13,960
bar and we'd be eating nothing but raw

1433
01:03:13,960 --> 01:03:17,480
hot dogs with no

1434
01:03:18,359 --> 01:03:21,319
TS we're taking it plus to an artisanal

1435
01:03:21,319 --> 01:03:23,920
balloon smoke uh that's that's where the

1436
01:03:23,920 --> 01:03:25,039
party is

1437
01:03:25,039 --> 01:03:27,359
yeah I'm calling you when I retire that

1438
01:03:27,359 --> 01:03:29,530
sound like fun sound like fun Round of

1439
01:03:29,530 --> 01:03:34,640
[Applause]

1440
01:03:34,640 --> 01:03:37,400
Applause check check there you

1441
01:03:37,400 --> 01:03:39,160
go

1442
01:03:39,160 --> 01:03:42,680
I'm and we're doing a themed dinner

1443
01:03:42,680 --> 01:03:45,079
party at my house so what you do is soon

1444
01:03:45,079 --> 01:03:47,839
as you come in you'll sign a live Miler

1445
01:03:47,839 --> 01:03:49,920
the them is things that don't go

1446
01:03:49,920 --> 01:03:52,520
together well um so everybody brings

1447
01:03:52,520 --> 01:03:55,839
their own food will provide the food

1448
01:03:55,839 --> 01:03:59,480
whatever substances that provide you

1449
01:03:59,480 --> 01:04:02,960
after you sign your waiver now outside

1450
01:04:02,960 --> 01:04:05,240
in the backyard we will have a variety

1451
01:04:05,240 --> 01:04:07,960
of events uh from projectiles to fire

1452
01:04:07,960 --> 01:04:10,240
things so you've got alcohol you've got

1453
01:04:10,240 --> 01:04:11,920
food that you bring yourself and as soon

1454
01:04:11,920 --> 01:04:13,359
as you come into the door sign your

1455
01:04:13,359 --> 01:04:16,720
waiver you swap your meal with somebody

1456
01:04:16,720 --> 01:04:21,119
else so yeah things that don't go

1457
01:04:21,119 --> 01:04:25,480
together fire and not perfect good job

1458
01:04:25,480 --> 01:04:27,640
love

1459
01:04:28,480 --> 01:04:33,160
it so we did that entire little game

1460
01:04:33,160 --> 01:04:35,279
with everyone trying to agree to get

1461
01:04:35,279 --> 01:04:37,760
along to be nice to each other

1462
01:04:37,760 --> 01:04:40,000
right but now let's see what it's like

1463
01:04:40,000 --> 01:04:41,440
on the alternate

1464
01:04:41,440 --> 01:04:43,799
timeline where absolutely no one gets

1465
01:04:43,799 --> 01:04:45,480
along and everything matters and it's

1466
01:04:45,480 --> 01:04:49,680
horrible guys all

1467
01:04:50,119 --> 01:04:53,680
right H Kevin uh you know we have the uh

1468
01:04:53,680 --> 01:04:55,839
the anniv AR of the improv theater

1469
01:04:55,839 --> 01:04:58,160
coming up in October um I think we

1470
01:04:58,160 --> 01:04:59,680
should plan some sort of event some sort

1471
01:04:59,680 --> 01:05:02,000
of like Big Show no I think it should be

1472
01:05:02,000 --> 01:05:03,520
a little smaller a little more intimate

1473
01:05:03,520 --> 01:05:05,680
like like a real intimate

1474
01:05:05,680 --> 01:05:09,319
show uh but I mean we need to we needed

1475
01:05:09,319 --> 01:05:10,520
something in October to bring in a lot

1476
01:05:10,520 --> 01:05:12,000
of money right so it's got to have

1477
01:05:12,000 --> 01:05:13,400
something like it could be small but we

1478
01:05:13,400 --> 01:05:16,039
got to we got to uh charge a lot a lot a

1479
01:05:16,039 --> 01:05:18,599
lot a lot of money uh and I'm wor people

1480
01:05:18,599 --> 01:05:21,559
won't come so I think a bigger one with

1481
01:05:21,559 --> 01:05:23,640
a with a lower price could could be

1482
01:05:23,640 --> 01:05:25,000
better you know what I'm saying like if

1483
01:05:25,000 --> 01:05:26,640
if it's small then you can you don't

1484
01:05:26,640 --> 01:05:27,799
charge a lot of people then they want to

1485
01:05:27,799 --> 01:05:29,799
be there it's more of a feeling type of

1486
01:05:29,799 --> 01:05:30,960
thing you know it's too expensive

1487
01:05:30,960 --> 01:05:32,200
they're not going to come but if you get

1488
01:05:32,200 --> 01:05:33,720
make it small they'll they'll they'll

1489
01:05:33,720 --> 01:05:35,400
show up that way we don't have that many

1490
01:05:35,400 --> 01:05:36,640
people who care that much about our

1491
01:05:36,640 --> 01:05:39,480
theater though right so

1492
01:05:39,480 --> 01:05:42,000
like yeah that hurt but that's that's

1493
01:05:42,000 --> 01:05:45,640
talking right um so it's the idea so if

1494
01:05:45,640 --> 01:05:46,720
if we would have stayed up there and be

1495
01:05:46,720 --> 01:05:48,760
like talk about what our party is for

1496
01:05:48,760 --> 01:05:50,200
anniversary we wouldn't have nothing to

1497
01:05:50,200 --> 01:05:52,279
tell you right because we spent so much

1498
01:05:52,279 --> 01:05:54,279
time negating each other right it's hard

1499
01:05:54,279 --> 01:05:55,960
to build that way everybody that had a

1500
01:05:55,960 --> 01:05:58,039
story or planed something it was a lot

1501
01:05:58,039 --> 01:05:59,880
more fun when you when you agreed to it

1502
01:05:59,880 --> 01:06:01,400
right it was a lot more interesting so

1503
01:06:01,400 --> 01:06:02,760
that's what we're talking about yeah

1504
01:06:02,760 --> 01:06:04,200
like how Kevin was talking about at the

1505
01:06:04,200 --> 01:06:06,160
beginning in order to build something

1506
01:06:06,160 --> 01:06:08,039
together each person has to put a block

1507
01:06:08,039 --> 01:06:10,319
down all they were doing was putting one

1508
01:06:10,319 --> 01:06:11,880
down and taking it right back and

1509
01:06:11,880 --> 01:06:13,640
putting it down and taking it right back

1510
01:06:13,640 --> 01:06:17,079
they got nowhere and unless you can

1511
01:06:17,079 --> 01:06:18,359
agree with the person that you're

1512
01:06:18,359 --> 01:06:20,440
talking to and agree with your scene

1513
01:06:20,440 --> 01:06:21,760
partner you're not going to be able to

1514
01:06:21,760 --> 01:06:24,359
build anything together which goes

1515
01:06:24,359 --> 01:06:27,400
really well with our next points so this

1516
01:06:27,400 --> 01:06:29,799
is where things get a little bit

1517
01:06:29,799 --> 01:06:33,039
sticky The Improv to social engineering

1518
01:06:33,039 --> 01:06:35,160
connector piece pivots from beginner

1519
01:06:35,160 --> 01:06:37,319
level to hard

1520
01:06:37,319 --> 01:06:40,799
mode so you should be the highlight of

1521
01:06:40,799 --> 01:06:42,480
someone's day the person you're calling

1522
01:06:42,480 --> 01:06:44,039
you should be a fond memory that makes

1523
01:06:44,039 --> 01:06:45,599
them smile never to be talked of or

1524
01:06:45,599 --> 01:06:47,640
thought about again once they clock out

1525
01:06:47,640 --> 01:06:50,480
right the way you do that is by agreeing

1526
01:06:50,480 --> 01:06:53,400
only as we just saw so it seems a little

1527
01:06:53,400 --> 01:06:55,400
bit counter intuitive to be the

1528
01:06:55,400 --> 01:06:56,520
highlight of someone's day while

1529
01:06:56,520 --> 01:06:58,599
simultaneously being forgotten and

1530
01:06:58,599 --> 01:07:00,839
that's because it is you have to

1531
01:07:00,839 --> 01:07:03,520
precariously balance the burden of their

1532
01:07:03,520 --> 01:07:05,640
expectations along with the role that

1533
01:07:05,640 --> 01:07:07,960
they've assigned to you right and this

1534
01:07:07,960 --> 01:07:09,440
piece goes back the beginning point of

1535
01:07:09,440 --> 01:07:11,079
knowing exactly what you're after of

1536
01:07:11,079 --> 01:07:12,640
knowing your goal and who you're

1537
01:07:12,640 --> 01:07:15,039
supposed to be here we bring it back

1538
01:07:15,039 --> 01:07:17,520
into play because you cannot forget that

1539
01:07:17,520 --> 01:07:20,920
all you're doing is playing the most

1540
01:07:20,920 --> 01:07:23,039
idelic part that they can expect from

1541
01:07:23,039 --> 01:07:25,240
someone they don't even know right you

1542
01:07:25,240 --> 01:07:27,279
do this by always agreeing with

1543
01:07:27,279 --> 01:07:32,119
them number two agreeing only is where I

1544
01:07:32,119 --> 01:07:35,279
still struggle immensely you are

1545
01:07:35,279 --> 01:07:37,720
inevitably going to come into contact

1546
01:07:37,720 --> 01:07:41,119
with someone who is sexist racist

1547
01:07:41,119 --> 01:07:43,440
purposefully trying to derail you not

1548
01:07:43,440 --> 01:07:44,720
because they're on to you and they're

1549
01:07:44,720 --> 01:07:46,400
suspicious but simply because they think

1550
01:07:46,400 --> 01:07:48,960
it's funny to negate and derail due to a

1551
01:07:48,960 --> 01:07:51,160
core aspect of their

1552
01:07:51,160 --> 01:07:53,680
personality how you handle this how you

1553
01:07:53,680 --> 01:07:55,799
get through this and I'm speaking

1554
01:07:55,799 --> 01:07:58,000
directly to myself as well here is by

1555
01:07:58,000 --> 01:07:59,720
distancing yourself from the role that

1556
01:07:59,720 --> 01:08:02,440
you're playing in order to do your

1557
01:08:02,440 --> 01:08:05,160
job you're not the person that is

1558
01:08:05,160 --> 01:08:07,160
agreeing with their blatant misogyny

1559
01:08:07,160 --> 01:08:08,799
that is your character that you have

1560
01:08:08,799 --> 01:08:10,039
created for

1561
01:08:10,039 --> 01:08:12,880
yourself the hardest part especially if

1562
01:08:12,880 --> 01:08:16,158
you have a very direct moral compass is

1563
01:08:16,158 --> 01:08:18,319
allowing the person you're playing to

1564
01:08:18,319 --> 01:08:20,439
agree with the person who is saying

1565
01:08:20,439 --> 01:08:24,359
these casual bigoted remarks

1566
01:08:24,359 --> 01:08:27,000
you got to remember that your job is to

1567
01:08:27,000 --> 01:08:29,759
relate to them disarm them get your

1568
01:08:29,759 --> 01:08:31,839
information and then end the call

1569
01:08:31,839 --> 01:08:33,279
without becoming

1570
01:08:33,279 --> 01:08:35,920
suspicious now your calls are not a

1571
01:08:35,920 --> 01:08:37,399
place to get on a soap box and try to

1572
01:08:37,399 --> 01:08:39,520
change the world it won't happen in the

1573
01:08:39,520 --> 01:08:41,000
22 minutes you get in the booth it won't

1574
01:08:41,000 --> 01:08:42,719
even happen throughout a prolonged

1575
01:08:42,719 --> 01:08:45,399
fishing engagement with fishing and all

1576
01:08:45,399 --> 01:08:46,960
of that fun stuff that you spend two

1577
01:08:46,960 --> 01:08:48,960
weeks interacting with the same person

1578
01:08:48,960 --> 01:08:50,640
why won't it happen because that is not

1579
01:08:50,640 --> 01:08:53,600
your job that is not who you are during

1580
01:08:53,600 --> 01:08:55,198
that

1581
01:08:55,198 --> 01:08:58,399
engag so um when she talked about being

1582
01:08:58,399 --> 01:09:01,359
a character the second they pick up that

1583
01:09:01,359 --> 01:09:05,040
phone you are not you right you are

1584
01:09:05,040 --> 01:09:07,000
somebody who is there to get information

1585
01:09:07,000 --> 01:09:09,560
from them the second you real the second

1586
01:09:09,560 --> 01:09:11,198
you try to make it about you and make it

1587
01:09:11,198 --> 01:09:13,439
like this is how I feel about things

1588
01:09:13,439 --> 01:09:15,319
it's not going to work well right

1589
01:09:15,319 --> 01:09:17,279
because you don't have you have no idea

1590
01:09:17,279 --> 01:09:19,158
what they're going to say you know what

1591
01:09:19,158 --> 01:09:20,399
the information you need but you don't

1592
01:09:20,399 --> 01:09:21,679
know what's going to come on in their

1593
01:09:21,679 --> 01:09:23,359
end and that's where the Improv come in

1594
01:09:23,359 --> 01:09:24,839
at but the character side is very

1595
01:09:24,839 --> 01:09:27,279
important because if they say something

1596
01:09:27,279 --> 01:09:28,880
racist or say something sexist or

1597
01:09:28,880 --> 01:09:31,040
anything like that for the sake of the

1598
01:09:31,040 --> 01:09:32,479
job which you you getting the

1599
01:09:32,479 --> 01:09:35,158
information that you need to do you may

1600
01:09:35,158 --> 01:09:38,640
have to just agree with that however you

1601
01:09:38,640 --> 01:09:40,920
have to know this is the character I

1602
01:09:40,920 --> 01:09:43,238
chose this is not who I am right

1603
01:09:43,238 --> 01:09:45,439
Leonardo DiCaprio played a super racist

1604
01:09:45,439 --> 01:09:47,839
guy in Jango right no one here thinks

1605
01:09:47,839 --> 01:09:49,799
leard cavio was a racist person he was a

1606
01:09:49,799 --> 01:09:51,920
character so if we're able to watch TV

1607
01:09:51,920 --> 01:09:53,040
and movies and understand that they're

1608
01:09:53,040 --> 01:09:54,080
being different people and who they are

1609
01:09:54,080 --> 01:09:55,560
in real life we have to be able to have

1610
01:09:55,560 --> 01:09:57,520
that same mindset when we make that call

1611
01:09:57,520 --> 01:10:00,080
to talk to somebody it's not an easy

1612
01:10:00,080 --> 01:10:01,360
thing but it's something we have to be

1613
01:10:01,360 --> 01:10:03,880
able to do and that that that helps you

1614
01:10:03,880 --> 01:10:04,719
you know what I'm saying get the

1615
01:10:04,719 --> 01:10:06,560
information you need and you and just

1616
01:10:06,560 --> 01:10:08,120
how we want to be forgettable we want to

1617
01:10:08,120 --> 01:10:09,920
be forgettable to them that character we

1618
01:10:09,920 --> 01:10:11,960
chose we have to be forgettable too once

1619
01:10:11,960 --> 01:10:13,840
that call is over we dropped whatever

1620
01:10:13,840 --> 01:10:15,480
that information was when it came to who

1621
01:10:15,480 --> 01:10:17,520
we were and whatever situation had to

1622
01:10:17,520 --> 01:10:19,199
say we have to drop that as well so we

1623
01:10:19,199 --> 01:10:20,840
can sleep good at night you know so we

1624
01:10:20,840 --> 01:10:21,920
have to be able to do that because

1625
01:10:21,920 --> 01:10:23,199
that's the one of the the most difficult

1626
01:10:23,199 --> 01:10:25,480
parts is being able to separate the real

1627
01:10:25,480 --> 01:10:29,040
from from the fake when it comes to that

1628
01:10:29,679 --> 01:10:32,840
situation so in dropping that character

1629
01:10:32,840 --> 01:10:34,719
and subsequently being okay with that

1630
01:10:34,719 --> 01:10:36,159
character you had to play in order to do

1631
01:10:36,159 --> 01:10:38,159
your job that can that can feel a little

1632
01:10:38,159 --> 01:10:40,000
bit icky that can feel a little bit

1633
01:10:40,000 --> 01:10:42,040
uncomfortable and it can make you want

1634
01:10:42,040 --> 01:10:44,280
to change things for the better because

1635
01:10:44,280 --> 01:10:46,640
well why wouldn't like I said you're not

1636
01:10:46,640 --> 01:10:47,880
going to do it and your time in the

1637
01:10:47,880 --> 01:10:49,280
booth in 22 minutes you're not going to

1638
01:10:49,280 --> 01:10:50,480
do it over the course of a two we Long

1639
01:10:50,480 --> 01:10:51,640
Engagement a three-week long engagement

1640
01:10:51,640 --> 01:10:53,880
or a six- week long engagement people

1641
01:10:53,880 --> 01:10:56,840
people take more time than that but if

1642
01:10:56,840 --> 01:10:58,120
you do want to change the world with

1643
01:10:58,120 --> 01:11:00,840
what you do I encourage you to think

1644
01:11:00,840 --> 01:11:03,840
about the consequences of your access

1645
01:11:03,840 --> 01:11:05,080
there are those of us who make the

1646
01:11:05,080 --> 01:11:07,960
technology and those of us who secure it

1647
01:11:07,960 --> 01:11:09,920
the thing you have to keep in mind is

1648
01:11:09,920 --> 01:11:12,080
we're doing all of this for a group of

1649
01:11:12,080 --> 01:11:13,120
people that aren't even really

1650
01:11:13,120 --> 01:11:16,040
represented here the regular people the

1651
01:11:16,040 --> 01:11:17,719
security guards the accountants the

1652
01:11:17,719 --> 01:11:19,960
project managers those people who we

1653
01:11:19,960 --> 01:11:21,679
rely on to click our fishes because they

1654
01:11:21,679 --> 01:11:24,600
don't know any better truly don't know

1655
01:11:24,600 --> 01:11:25,719
any

1656
01:11:25,719 --> 01:11:28,520
better try and have empathy for these

1657
01:11:28,520 --> 01:11:30,880
people chances are they share similar

1658
01:11:30,880 --> 01:11:32,400
roles and positions with your friends

1659
01:11:32,400 --> 01:11:35,080
and family outside of tech they've

1660
01:11:35,080 --> 01:11:37,199
probably never seen a terminal pop up

1661
01:11:37,199 --> 01:11:39,600
without feeling intense fear that they

1662
01:11:39,600 --> 01:11:41,800
have done something that is going to get

1663
01:11:41,800 --> 01:11:44,520
them fired or ruin their lives

1664
01:11:44,520 --> 01:11:47,400
forever the next time you step on the

1665
01:11:47,400 --> 01:11:50,120
heads of the regular employees at Costco

1666
01:11:50,120 --> 01:11:53,639
or Petco or Walmart for their access

1667
01:11:53,639 --> 01:11:55,920
remember that they're exactly that

1668
01:11:55,920 --> 01:11:58,520
regular employees who don't know any

1669
01:11:58,520 --> 01:12:01,679
better they're not stupid they are ill

1670
01:12:01,679 --> 01:12:04,159
informed due to their employer taking

1671
01:12:04,159 --> 01:12:06,239
the easy way out and scraping by on the

1672
01:12:06,239 --> 01:12:08,280
bare minimum of security training

1673
01:12:08,280 --> 01:12:11,360
required to keep their cyber

1674
01:12:12,010 --> 01:12:16,040
[Applause]

1675
01:12:16,040 --> 01:12:18,800
Insurance remember that the policy is

1676
01:12:18,800 --> 01:12:20,920
the problem not the

1677
01:12:20,920 --> 01:12:24,120
person this has to change

1678
01:12:24,120 --> 01:12:27,120
it has to change moving forward the the

1679
01:12:27,120 --> 01:12:29,719
chasm between Tech and the people who

1680
01:12:29,719 --> 01:12:32,080
are using the tech is growing bigger by

1681
01:12:32,080 --> 01:12:34,280
the minute and eventually we're not

1682
01:12:34,280 --> 01:12:36,199
going to be able to bridge it unless we

1683
01:12:36,199 --> 01:12:39,159
start now and that starts here that

1684
01:12:39,159 --> 01:12:42,040
starts with us and that starts with you

1685
01:12:42,040 --> 01:12:44,600
I Believe in

1686
01:12:45,620 --> 01:12:52,120
[Applause]

1687
01:12:52,120 --> 01:12:54,000
Us all right

1688
01:12:54,000 --> 01:12:55,560
um we're going to take a little bit of

1689
01:12:55,560 --> 01:12:57,000
of a break we've been going for a little

1690
01:12:57,000 --> 01:12:58,840
bit over an hour now um and that's

1691
01:12:58,840 --> 01:13:01,840
usually when like I have to pee so uh

1692
01:13:01,840 --> 01:13:04,920
too much information um when we get back

1693
01:13:04,920 --> 01:13:07,600
we're going to do cold calls but not the

1694
01:13:07,600 --> 01:13:10,440
cold calls that the village is doing

1695
01:13:10,440 --> 01:13:12,320
after we're done these are going to be

1696
01:13:12,320 --> 01:13:14,280
improvised cold calls no actual phones

1697
01:13:14,280 --> 01:13:16,679
and you're going to be calling one of us

1698
01:13:16,679 --> 01:13:19,239
uh we're going to be some character um

1699
01:13:19,239 --> 01:13:21,600
so uh uh we're going to do it's only 3

1700
01:13:21,600 --> 01:13:23,040
minutes we're going to if you're

1701
01:13:23,040 --> 01:13:25,239
interested in playing along and applying

1702
01:13:25,239 --> 01:13:26,280
some of the stuff that we've talked

1703
01:13:26,280 --> 01:13:28,639
about today um come talk to us in the

1704
01:13:28,639 --> 01:13:31,400
next 5 minutes and uh uh we'll see you

1705
01:13:31,400 --> 01:13:32,960
back in your chairs or just turn your

1706
01:13:32,960 --> 01:13:35,840
heads back to us in about five

1707
01:13:35,840 --> 01:13:40,199
minutes go pee

1708
01:13:41,600 --> 01:13:44,239
go well

1709
01:13:44,239 --> 01:13:46,480
done

1710
01:13:46,480 --> 01:13:50,159
you I sign up for

1711
01:13:50,280 --> 01:13:52,600
the great job man appreciate you thank

1712
01:13:52,600 --> 01:13:54,080
you awesome appreciate you appreciate

1713
01:13:54,080 --> 01:13:56,679
appreciate you Hey sir great work there

1714
01:13:56,679 --> 01:13:58,679
I was curious you're into hip-hop and

1715
01:13:58,679 --> 01:14:00,760
improv musical improv does that bring a

1716
01:14:00,760 --> 01:14:02,920
bell to you or uh not really I mean

1717
01:14:02,920 --> 01:14:04,280
sometimes

1718
01:14:04,280 --> 01:14:07,480
but I

1719
01:14:22,280 --> 01:14:25,280
appreciate

1720
01:19:10,120 --> 01:19:11,600
all right

1721
01:19:11,600 --> 01:19:15,960
everybody hey Pope okay I'm live all

1722
01:19:15,960 --> 01:19:18,040
right welcome back hope everyone is

1723
01:19:18,040 --> 01:19:20,639
relieved and quenched their first we're

1724
01:19:20,639 --> 01:19:22,360
going to do some cold calls now you're

1725
01:19:22,360 --> 01:19:24,000
going to get up with one of the main

1726
01:19:24,000 --> 01:19:26,000
improvisors maybe is it just Kevin are

1727
01:19:26,000 --> 01:19:27,480
we doing we'll figure it out we'll

1728
01:19:27,480 --> 01:19:29,199
figure it out simple we'll make it up as

1729
01:19:29,199 --> 01:19:31,639
we go

1730
01:19:31,639 --> 01:19:37,080
so I think you are our first sacrificial

1731
01:19:37,120 --> 01:19:39,360
offering there yeah yeah what we need

1732
01:19:39,360 --> 01:19:41,400
from the crowd is an

1733
01:19:41,400 --> 01:19:42,960
objective

1734
01:19:42,960 --> 01:19:46,000
right yeah oh you want him up here okay

1735
01:19:46,000 --> 01:19:48,360
does anybody have an idea of an

1736
01:19:48,360 --> 01:19:49,760
objective it doesn't have to be

1737
01:19:49,760 --> 01:19:51,920
technical it just has to be a bit of

1738
01:19:51,920 --> 01:19:53,920
information that our friend what's your

1739
01:19:53,920 --> 01:19:56,679
name uh optic optic that our friend

1740
01:19:56,679 --> 01:19:59,600
optic is going to entice out of

1741
01:19:59,600 --> 01:20:03,560
Kevin favorite color favorite color one

1742
01:20:03,560 --> 01:20:06,920
more how many siblings they have two

1743
01:20:06,920 --> 01:20:09,199
good we're going

1744
01:20:09,199 --> 01:20:13,199
to yeah you need can you use your

1745
01:20:13,199 --> 01:20:16,719
notes awesome I'll move my back all

1746
01:20:16,719 --> 01:20:18,560
right so optic is going to call a

1747
01:20:18,560 --> 01:20:21,040
character who Kevin is we don't know who

1748
01:20:21,040 --> 01:20:24,080
that character is yet

1749
01:20:24,080 --> 01:20:25,440
and he's going to try and get Kevin to

1750
01:20:25,440 --> 01:20:28,120
say his favorite color and how many

1751
01:20:28,120 --> 01:20:30,760
siblings Kevin has and it won't be Kevin

1752
01:20:30,760 --> 01:20:31,880
it'll

1753
01:20:31,880 --> 01:20:34,880
be

1754
01:20:35,960 --> 01:20:38,120
somebody and I'll put three minutes on

1755
01:20:38,120 --> 01:20:40,719
the on the on the clock here all right

1756
01:20:40,719 --> 01:20:42,920
optic

1757
01:20:42,920 --> 01:20:44,480
ready

1758
01:20:44,480 --> 01:20:46,760
oh or you canuse you can use your your

1759
01:20:46,760 --> 01:20:49,679
mic yeah yeah yeah check chck chck all

1760
01:20:49,679 --> 01:20:51,400
right

1761
01:20:51,400 --> 01:20:54,080
cool we're good check check check check

1762
01:20:54,080 --> 01:21:00,600
check check all up stage all right three

1763
01:21:01,440 --> 01:21:03,199
minutes

1764
01:21:03,199 --> 01:21:06,719
hello hello hello hey how's it going

1765
01:21:06,719 --> 01:21:10,199
this is uh Kevin over at uh Sentinel

1766
01:21:10,199 --> 01:21:12,360
security how's it going uh I'm doing all

1767
01:21:12,360 --> 01:21:14,679
right all right hey I'm just calling in

1768
01:21:14,679 --> 01:21:17,960
today uh we're just doing um little uh

1769
01:21:17,960 --> 01:21:20,440
check on your systems to make sure that

1770
01:21:20,440 --> 01:21:22,840
everything is secure on my on my systems

1771
01:21:22,840 --> 01:21:25,000
oh yeah on your uh um making sure that

1772
01:21:25,000 --> 01:21:28,000
your firewall is working at just as it's

1773
01:21:28,000 --> 01:21:30,960
supposed to um one of my last calls for

1774
01:21:30,960 --> 01:21:33,320
today how are you doing today I I'm I'm

1775
01:21:33,320 --> 01:21:34,600
I'm doing all right um I got to be

1776
01:21:34,600 --> 01:21:36,719
honest I don't I don't know what a uh

1777
01:21:36,719 --> 01:21:40,159
firewall is um I mean my sprinklers work

1778
01:21:40,159 --> 01:21:41,960
in my ceiling but I don't I don't really

1779
01:21:41,960 --> 01:21:44,679
know what a firewall is oh it it's just

1780
01:21:44,679 --> 01:21:47,800
a technical uh knowhow of just how you

1781
01:21:47,800 --> 01:21:49,760
your systems are protected over there in

1782
01:21:49,760 --> 01:21:52,480
your office okay yeah yeah yeah okay

1783
01:21:52,480 --> 01:21:55,280
yeah I I can I can do that I can do that

1784
01:21:55,280 --> 01:21:57,760
all right um okay um are you by your

1785
01:21:57,760 --> 01:22:00,920
computer right now uh yeah I'm by a

1786
01:22:00,920 --> 01:22:02,320
computer it ain't mine but I don't like

1787
01:22:02,320 --> 01:22:03,679
the guy that's here so I can just use

1788
01:22:03,679 --> 01:22:05,760
his computer all right all right do me a

1789
01:22:05,760 --> 01:22:08,639
favor and uh can you go to your start

1790
01:22:08,639 --> 01:22:11,199
menu um and go down to the properties

1791
01:22:11,199 --> 01:22:13,760
and let me know uh what kind of

1792
01:22:13,760 --> 01:22:16,800
operation system you are working on oh

1793
01:22:16,800 --> 01:22:20,080
yeah okay I'm in starting properties um

1794
01:22:20,080 --> 01:22:22,080
I don't you said you said the operating

1795
01:22:22,080 --> 01:22:23,080
system

1796
01:22:23,080 --> 01:22:24,639
yes I mean this is this is Mike's

1797
01:22:24,639 --> 01:22:26,400
computer I'm assuming he's the operating

1798
01:22:26,400 --> 01:22:28,880
system he's the operator on just do me a

1799
01:22:28,880 --> 01:22:32,600
favor what uh does he have any kind of

1800
01:22:32,600 --> 01:22:36,040
customized or anything uh any uh

1801
01:22:36,040 --> 01:22:38,320
background screens that's changing the

1802
01:22:38,320 --> 01:22:40,280
colors well I me I mean he got a picture

1803
01:22:40,280 --> 01:22:41,920
of a cat I don't think it's his cat but

1804
01:22:41,920 --> 01:22:43,120
it's a picture of a cat on his back

1805
01:22:43,120 --> 01:22:46,360
picture of a cat yeah um so is is the

1806
01:22:46,360 --> 01:22:48,400
the the screen any different type of

1807
01:22:48,400 --> 01:22:50,679
color than just you know normal regular

1808
01:22:50,679 --> 01:22:53,560
white or black oh yeah yeah it's it's

1809
01:22:53,560 --> 01:22:55,040
it's it's a little bit of white a little

1810
01:22:55,040 --> 01:22:57,000
bit of white there yeah you know you

1811
01:22:57,000 --> 01:22:59,600
know I'm I'm one of those nerds here so

1812
01:22:59,600 --> 01:23:01,800
uh at over at it I got mine all

1813
01:23:01,800 --> 01:23:04,920
customized to be red what's yours uh

1814
01:23:04,920 --> 01:23:07,320
mine's uh mine's my my my personal one

1815
01:23:07,320 --> 01:23:09,159
is blue is blue is that your favorite

1816
01:23:09,159 --> 01:23:12,080
color my favorite color yeah I Ain never

1817
01:23:12,080 --> 01:23:14,199
thought about that I would say uh they

1818
01:23:14,199 --> 01:23:15,679
don't pay me a lot so I would say green

1819
01:23:15,679 --> 01:23:17,480
is my favorite color yeah I hear that

1820
01:23:17,480 --> 01:23:19,199
green is definitely one of those good

1821
01:23:19,199 --> 01:23:21,400
colors but yeah if you can just go ahead

1822
01:23:21,400 --> 01:23:24,159
and click on that start menu there um

1823
01:23:24,159 --> 01:23:26,120
you said it's all white um and then what

1824
01:23:26,120 --> 01:23:27,639
you do is just right click and just go

1825
01:23:27,639 --> 01:23:29,520
down to the properties uh the computer

1826
01:23:29,520 --> 01:23:30,920
properties should tell you what the

1827
01:23:30,920 --> 01:23:34,159
operation system is uh yeah I think I

1828
01:23:34,159 --> 01:23:36,679
think it says uh yeah it says micros

1829
01:23:36,679 --> 01:23:39,880
it's Windows uh 11 Windows 11 all right

1830
01:23:39,880 --> 01:23:42,520
and um is there an update for that is

1831
01:23:42,520 --> 01:23:44,320
there an update button is showing you

1832
01:23:44,320 --> 01:23:45,719
list you speak you speaking you speaking

1833
01:23:45,719 --> 01:23:47,239
you speaking a different langu I update

1834
01:23:47,239 --> 01:23:50,159
I I don't know no update look at the

1835
01:23:50,159 --> 01:23:53,000
right side of the menu um and just go

1836
01:23:53,000 --> 01:23:56,440
ahead and see if that it it says update

1837
01:23:56,440 --> 01:23:59,320
now uh well it says this system is up to

1838
01:23:59,320 --> 01:24:00,760
date does that does that make sense is

1839
01:24:00,760 --> 01:24:02,239
that is that a good thing or a bad thing

1840
01:24:02,239 --> 01:24:04,900
that's a good thing all right all

1841
01:24:04,900 --> 01:24:09,520
[Applause]

1842
01:24:09,520 --> 01:24:12,080
right all right so we got to see how

1843
01:24:12,080 --> 01:24:14,199
that went that's one objective yeah yeah

1844
01:24:14,199 --> 01:24:15,880
that's pretty good that's pretty that

1845
01:24:15,880 --> 01:24:17,320
was super slide too like you're just

1846
01:24:17,320 --> 01:24:19,679
waiting for a color to come up I like

1847
01:24:19,679 --> 01:24:21,719
the idea of like we talked about a color

1848
01:24:21,719 --> 01:24:23,000
like speaking of color

1849
01:24:23,000 --> 01:24:25,440
what's yours your favorite color so

1850
01:24:25,440 --> 01:24:27,880
that when when you got me I I got I got

1851
01:24:27,880 --> 01:24:29,840
to give it to you now I got to give

1852
01:24:29,840 --> 01:24:32,159
it cool thank

1853
01:24:32,159 --> 01:24:35,840
you uh next competitor I guess right

1854
01:24:35,840 --> 01:24:39,440
yeah right there Round of

1855
01:24:42,639 --> 01:24:44,840
Applause okay we need uh two more

1856
01:24:44,840 --> 01:24:46,560
objectives random random pieces of

1857
01:24:46,560 --> 01:24:49,800
information social security

1858
01:24:49,800 --> 01:24:54,360
number those aren't technically random

1859
01:24:54,840 --> 01:24:57,520
birthday last night's dream last night's

1860
01:24:57,520 --> 01:25:00,800
dream last night's

1861
01:25:00,800 --> 01:25:03,320
dream

1862
01:25:03,320 --> 01:25:06,159
number Hometown last night's stream in

1863
01:25:06,159 --> 01:25:08,560
Hometown try not to get Kevin fish while

1864
01:25:08,560 --> 01:25:10,960
he does

1865
01:25:11,119 --> 01:25:13,040
this all right if you want to jot him

1866
01:25:13,040 --> 01:25:14,280
down you can jot him down if you want

1867
01:25:14,280 --> 01:25:18,480
you can last night's dream

1868
01:25:18,480 --> 01:25:20,719
Hometown and your pretext can be

1869
01:25:20,719 --> 01:25:23,760
anything doesn't have to be

1870
01:25:23,760 --> 01:25:26,560
although that worked really well

1871
01:25:26,960 --> 01:25:31,719
for okay minutes all

1872
01:25:34,520 --> 01:25:38,840
the uh hello hello this is Bill and I'm

1873
01:25:38,840 --> 01:25:41,199
calling from social engineering

1874
01:25:41,199 --> 01:25:43,880
Incorporated uh is this the

1875
01:25:43,880 --> 01:25:46,320
manager uh uh yes this this is the

1876
01:25:46,320 --> 01:25:48,920
manager uh are are you the oh that's

1877
01:25:48,920 --> 01:25:51,360
great are you the day manager or uh want

1878
01:25:51,360 --> 01:25:53,199
to want to speak with somebody who uh

1879
01:25:53,199 --> 01:25:55,040
who knows a little something about your

1880
01:25:55,040 --> 01:25:58,679
your systems there oh yeah I I I run the

1881
01:25:58,679 --> 01:26:01,000
business myself uh so I guess I'm the

1882
01:26:01,000 --> 01:26:03,920
manager the owner and the uh Chief

1883
01:26:03,920 --> 01:26:05,679
Financial Officer as well oh that's

1884
01:26:05,679 --> 01:26:07,639
great what that that sound that sounds

1885
01:26:07,639 --> 01:26:09,639
like a dream sounds like a real dream I

1886
01:26:09,639 --> 01:26:11,760
had a dream last night uh that that I

1887
01:26:11,760 --> 01:26:13,719
own my own business as well oh that

1888
01:26:13,719 --> 01:26:16,080
sounds like a great dream did you dream

1889
01:26:16,080 --> 01:26:17,040
last

1890
01:26:17,040 --> 01:26:20,040
night

1891
01:26:21,199 --> 01:26:23,119
I'm

1892
01:26:23,119 --> 01:26:26,280
I'm I'm I I'm sorry can you can you

1893
01:26:26,280 --> 01:26:28,440
please uh did you ask did I dream last

1894
01:26:28,440 --> 01:26:30,320
night uh you know what I actually I've

1895
01:26:30,320 --> 01:26:32,400
been reading a book on uh on dreams and

1896
01:26:32,400 --> 01:26:35,080
it's uh it suggested that your dreams

1897
01:26:35,080 --> 01:26:36,960
have a lot to do with the reality that's

1898
01:26:36,960 --> 01:26:38,960
coming up in your life did you have a

1899
01:26:38,960 --> 01:26:40,520
dream last

1900
01:26:40,520 --> 01:26:44,119
night uh uh yes I I mean I I did have a

1901
01:26:44,119 --> 01:26:47,400
dream uh tell me about

1902
01:26:49,800 --> 01:26:53,719
it I promise it'll stay between does sir

1903
01:26:53,719 --> 01:26:57,360
sir sir I must admit this is uh this

1904
01:26:57,360 --> 01:26:59,480
this is quite invasive for a security

1905
01:26:59,480 --> 01:27:01,840
team to be asking me about what I Dr I

1906
01:27:01,840 --> 01:27:04,840
apologize that's I understand and uh let

1907
01:27:04,840 --> 01:27:07,440
me get back to business here uh I hear

1908
01:27:07,440 --> 01:27:09,520
you have a little accent sounds like uh

1909
01:27:09,520 --> 01:27:12,520
sounds like Houston Texas maybe I was

1910
01:27:12,520 --> 01:27:14,600
born in Houston Texas yes now hold on

1911
01:27:14,600 --> 01:27:16,199
now you ask you can't ask me about my

1912
01:27:16,199 --> 01:27:18,280
dream and not hear it oh no I would love

1913
01:27:18,280 --> 01:27:20,679
to tell you about my dream now now I'm

1914
01:27:20,679 --> 01:27:22,679
interested in telling you about my dream

1915
01:27:22,679 --> 01:27:24,239
all right this is great it's been a long

1916
01:27:24,239 --> 01:27:25,840
day for me I appreciate it tell me a

1917
01:27:25,840 --> 01:27:27,320
little bit about your dream last night

1918
01:27:27,320 --> 01:27:31,800
last night I dreamed that I was on

1919
01:27:31,800 --> 01:27:33,440
Broadway

1920
01:27:33,440 --> 01:27:37,040
start I was starring in Jersey Boys oh

1921
01:27:37,040 --> 01:27:38,639
that you know what I can he great it's a

1922
01:27:38,639 --> 01:27:40,840
great musical that's great I can hear in

1923
01:27:40,840 --> 01:27:42,360
your voice that you're a

1924
01:27:42,360 --> 01:27:47,440
singer yes I am I uh I try I try to do I

1925
01:27:47,440 --> 01:27:49,920
try to do what I can and it it I people

1926
01:27:49,920 --> 01:27:51,880
people say I'm I'm a I'm a young Michael

1927
01:27:51,880 --> 01:27:52,960
Jackson

1928
01:27:52,960 --> 01:27:55,320
you you know what I I'd love to hear

1929
01:27:55,320 --> 01:27:58,639
that would really make my

1930
01:27:58,920 --> 01:28:01,760
day give me a couple bars if you don't

1931
01:28:01,760 --> 01:28:04,920
mind now listen sir I I I must say you

1932
01:28:04,920 --> 01:28:07,040
know as the owner of this business that

1933
01:28:07,040 --> 01:28:09,639
I run all by myself I am quite crunched

1934
01:28:09,639 --> 01:28:12,000
on time I I I I wish that is there

1935
01:28:12,000 --> 01:28:14,400
something I can help you with s uh yeah

1936
01:28:14,400 --> 01:28:16,080
you got to be starting something I

1937
01:28:16,080 --> 01:28:19,119
appreciate that uh so uh yeah that uh

1938
01:28:19,119 --> 01:28:20,840
that's that's all I needed for today

1939
01:28:20,840 --> 01:28:22,480
actually of cutting all the information

1940
01:28:22,480 --> 01:28:25,159
from you illicitly appreciate your time

1941
01:28:25,159 --> 01:28:27,600
and and I'll call you another time well

1942
01:28:27,600 --> 01:28:28,719
well I mean if you want to talk more

1943
01:28:28,719 --> 01:28:30,600
about dreams I feel like you know say

1944
01:28:30,600 --> 01:28:31,920
just just call me later and we can

1945
01:28:31,920 --> 01:28:33,520
definitely talk more about dreams sure

1946
01:28:33,520 --> 01:28:36,159
that sounds like a

1947
01:28:36,220 --> 01:28:42,719
[Applause]

1948
01:28:42,719 --> 01:28:45,239
nightmare I'm cool all right we forgot a

1949
01:28:45,239 --> 01:28:46,719
very important ask for the people who

1950
01:28:46,719 --> 01:28:48,239
are coming up on stage are you guys cool

1951
01:28:48,239 --> 01:28:52,000
with being recorded like if you aren't

1952
01:28:52,000 --> 01:28:54,679
if you ain't uh-oh yeah if you ain't let

1953
01:28:54,679 --> 01:28:55,440
us

1954
01:28:55,440 --> 01:28:58,119
know all

1955
01:28:58,119 --> 01:29:00,040
right

1956
01:29:00,040 --> 01:29:05,880
[Applause]

1957
01:29:05,880 --> 01:29:08,440
you we need two

1958
01:29:08,440 --> 01:29:12,799
objectives number it's not going to

1959
01:29:12,880 --> 01:29:15,239
happen ice I heard ice

1960
01:29:15,239 --> 01:29:18,480
cream zodiac sign ice cream and zodiac

1961
01:29:18,480 --> 01:29:22,280
Chinese zodiac Chinese zodiac you a

1962
01:29:22,280 --> 01:29:23,360
right it out I don't

1963
01:29:23,360 --> 01:29:27,159
know I me we'll

1964
01:29:29,239 --> 01:29:32,199
see all

1965
01:29:32,199 --> 01:29:35,759
right flavor of ice

1966
01:29:38,239 --> 01:29:41,000
cream all right and what was your

1967
01:29:41,000 --> 01:29:45,280
name name Arie my name is

1968
01:29:45,280 --> 01:29:49,080
Arie okay all right time on the clock

1969
01:29:49,080 --> 01:29:53,080
and uh dialing

1970
01:29:53,080 --> 01:29:56,679
hello sit down Sit stop

1971
01:29:56,679 --> 01:29:58,960
screaming put put put the toy down put

1972
01:29:58,960 --> 01:30:02,000
the toy down now hello hello I'm sorry

1973
01:30:02,000 --> 01:30:06,040
hello hello hey is there a problem there

1974
01:30:06,040 --> 01:30:08,119
there's not a problem I just got kids

1975
01:30:08,119 --> 01:30:10,040
and and they don't have any home

1976
01:30:10,040 --> 01:30:13,840
training yeah kids I tell you a problem

1977
01:30:13,840 --> 01:30:15,600
yes yes yes can yes can I can I help you

1978
01:30:15,600 --> 01:30:19,719
please I have two you have two kids okay

1979
01:30:19,719 --> 01:30:22,280
yeah I I have two as well uh one's four

1980
01:30:22,280 --> 01:30:23,760
the other one's nine but the

1981
01:30:23,760 --> 01:30:25,520
four-year-old beats up on the 9-year-old

1982
01:30:25,520 --> 01:30:27,440
so oh my God that's what I deal with

1983
01:30:27,440 --> 01:30:30,040
every day yeah I I can't I tell you you

1984
01:30:30,040 --> 01:30:32,560
know I have I have four and I have

1985
01:30:32,560 --> 01:30:34,679
two yeah yeah that that's that's very

1986
01:30:34,679 --> 01:30:36,880
nice I remember when my kids were two uh

1987
01:30:36,880 --> 01:30:40,320
it was terrible and the two yeah

1988
01:30:40,320 --> 01:30:42,639
2-year-old is such a mess but fouryear

1989
01:30:42,639 --> 01:30:45,239
old is you know it always I always have

1990
01:30:45,239 --> 01:30:47,679
to you know just give my time between 2

1991
01:30:47,679 --> 01:30:50,880
and 4 I I know I understand it is so

1992
01:30:50,880 --> 01:30:53,080
hard but glad that you're doing your job

1993
01:30:53,080 --> 01:30:55,600
and but hey I'm calling from all Moon

1994
01:30:55,600 --> 01:30:58,800
you are one of the top 10 customers you

1995
01:30:58,800 --> 01:31:01,760
you always you know you are the reason

1996
01:31:01,760 --> 01:31:05,520
that you're making so much sales so uh

1997
01:31:05,520 --> 01:31:07,119
we we were just running a quick survey

1998
01:31:07,119 --> 01:31:10,480
about how we can improve the ice cream

1999
01:31:10,480 --> 01:31:12,800
parlor for you guys to make it better

2000
01:31:12,800 --> 01:31:13,960
you said you want to improve the ice

2001
01:31:13,960 --> 01:31:16,679
cream parlor yeah yeah oh yeah you know

2002
01:31:16,679 --> 01:31:19,679
I'm I'm very good at sit sit put it down

2003
01:31:19,679 --> 01:31:23,239
put it down now sorry the nine-year-old

2004
01:31:23,239 --> 01:31:24,440
has a fork and he's headed towards an

2005
01:31:24,440 --> 01:31:26,280
outlet put it

2006
01:31:26,280 --> 01:31:28,600
down go go I'm I'm sorry you please

2007
01:31:28,600 --> 01:31:30,360
continue please continue you know what

2008
01:31:30,360 --> 01:31:33,280
works really well with the kids yes

2009
01:31:33,280 --> 01:31:36,159
Molly Moons what what's that Molly Moons

2010
01:31:36,159 --> 01:31:38,560
ice cream M okay yeah yeah they they do

2011
01:31:38,560 --> 01:31:40,480
like ice cream a lot they love ice cream

2012
01:31:40,480 --> 01:31:41,600
yeah they love ice cream my my my

2013
01:31:41,600 --> 01:31:43,119
favorite is cookies and cream by the by

2014
01:31:43,119 --> 01:31:44,760
the way but um they they just like

2015
01:31:44,760 --> 01:31:46,719
anything anything with cream and Ice

2016
01:31:46,719 --> 01:31:48,920
they they'll eat it would would you like

2017
01:31:48,920 --> 01:31:51,239
it to be delivered to your home for the

2018
01:31:51,239 --> 01:31:52,880
for your kids you would deliver it to my

2019
01:31:52,880 --> 01:31:54,679
house oh for sure I would love to do I

2020
01:31:54,679 --> 01:31:56,040
would love that because you know taking

2021
01:31:56,040 --> 01:31:58,440
them out is like a whole thing and I

2022
01:31:58,440 --> 01:31:59,600
don't know if we can get into it right

2023
01:31:59,600 --> 01:32:00,880
now but you know just taking them to the

2024
01:32:00,880 --> 01:32:02,800
ice cream parlor I'm there for at least

2025
01:32:02,800 --> 01:32:05,440
3 hours it's only 36 flavors but they

2026
01:32:05,440 --> 01:32:06,440
they're asking about flavors that don't

2027
01:32:06,440 --> 01:32:08,360
even exist you know I don't I don't

2028
01:32:08,360 --> 01:32:09,920
understand you know so yeah but yeah you

2029
01:32:09,920 --> 01:32:11,159
can definitely deliver I app I would

2030
01:32:11,159 --> 01:32:12,920
greatly appreciate that yeah so we are

2031
01:32:12,920 --> 01:32:14,360
running a program where we we will

2032
01:32:14,360 --> 01:32:15,800
deliver the free ice creams on your

2033
01:32:15,800 --> 01:32:18,920
birthday so when is your birthday oh you

2034
01:32:18,920 --> 01:32:20,159
you going to deliver three ice creams on

2035
01:32:20,159 --> 01:32:22,600
my birthday of course oh my just so be

2036
01:32:22,600 --> 01:32:24,639
thank you so much I appreciate it my

2037
01:32:24,639 --> 01:32:26,199
husband ain't got me anything in like 10

2038
01:32:26,199 --> 01:32:28,040
years I I would appreciate it God that

2039
01:32:28,040 --> 01:32:30,719
sucks yeah um so my birthday is January

2040
01:32:30,719 --> 01:32:34,040
4th January 4th is Aquarius oh cool I'm

2041
01:32:34,040 --> 01:32:36,639
in Aquarius as well oh really okay I

2042
01:32:36,639 --> 01:32:38,719
didn't know much about those signs but

2043
01:32:38,719 --> 01:32:40,920
yeah I'm glad we're we're buddies you

2044
01:32:40,920 --> 01:32:42,960
know I greatly appreciate that you know

2045
01:32:42,960 --> 01:32:44,520
we should we should take we should go

2046
01:32:44,520 --> 01:32:46,360
out for the ice cream together we should

2047
01:32:46,360 --> 01:32:48,239
definitely do that but leave the kids at

2048
01:32:48,239 --> 01:32:50,280
home because I don't know what's going

2049
01:32:50,280 --> 01:32:51,440
to happen with the four-year-old I think

2050
01:32:51,440 --> 01:32:53,390
you want to run the

2051
01:32:53,390 --> 01:32:57,859
[Applause]

2052
01:33:01,639 --> 01:33:05,560
country I'm really glad I don't have

2053
01:33:05,560 --> 01:33:08,719
kids we have time for one more right

2054
01:33:08,719 --> 01:33:11,560
here come on

2055
01:33:13,920 --> 01:33:16,159
up an

2056
01:33:16,159 --> 01:33:18,480
ending we need two more objectives do

2057
01:33:18,480 --> 01:33:23,559
the last two routine time of last m

2058
01:33:23,840 --> 01:33:26,000
I like it I like it you going with that

2059
01:33:26,000 --> 01:33:28,880
one okay Kevin says okay I like it I

2060
01:33:28,880 --> 01:33:30,520
like it I like you can write those down

2061
01:33:30,520 --> 01:33:32,150
if you want

2062
01:33:32,150 --> 01:33:33,440
[Music]

2063
01:33:33,440 --> 01:33:35,639
position I have we're not trying to get

2064
01:33:35,639 --> 01:33:38,880
him fished yeah I have I have time of

2065
01:33:38,880 --> 01:33:41,480
Last Bow

2066
01:33:42,440 --> 01:33:45,600
movement faite fruit juice favorite

2067
01:33:45,600 --> 01:33:47,600
fruit juice there we go we're going to

2068
01:33:47,600 --> 01:33:49,480
go with

2069
01:33:49,480 --> 01:33:51,639
that you know some fruit juices have a a

2070
01:33:51,639 --> 01:33:54,840
lot of fiber in them yeah don't give it

2071
01:33:54,840 --> 01:33:57,600
away Brian

2072
01:33:58,280 --> 01:34:01,679
okay okay you

2073
01:34:05,119 --> 01:34:09,199
ready okay all

2074
01:34:09,400 --> 01:34:12,400
right di ring

2075
01:34:12,400 --> 01:34:15,320
ring hello hello this is B I mean uh

2076
01:34:15,320 --> 01:34:17,799
this is Bruce

2077
01:34:18,239 --> 01:34:20,800
Wayne Uh hey I was calling to talk about

2078
01:34:20,800 --> 01:34:22,400
your uh

2079
01:34:22,400 --> 01:34:23,800
your grocery store that you're running

2080
01:34:23,800 --> 01:34:26,960
right now uh I have some just general

2081
01:34:26,960 --> 01:34:29,679
questions that I need to get done oh

2082
01:34:29,679 --> 01:34:32,080
yeah no problem I uh I bought uh I

2083
01:34:32,080 --> 01:34:33,320
bought all the Kroger and turned them

2084
01:34:33,320 --> 01:34:36,040
into Bruce Wayne Grocery Stores um so

2085
01:34:36,040 --> 01:34:37,800
yeah I got I'm all over the tri state

2086
01:34:37,800 --> 01:34:39,480
area you know I'm all over Gotham too

2087
01:34:39,480 --> 01:34:41,760
you know just stores everywhere temp ask

2088
01:34:41,760 --> 01:34:44,920
away oh that's cool have you uh thought

2089
01:34:44,920 --> 01:34:46,560
of theming any of the uh the rooms

2090
01:34:46,560 --> 01:34:49,000
inside of the supermarket at all ever

2091
01:34:49,000 --> 01:34:51,560
thought of what uh theming the rooms

2092
01:34:51,560 --> 01:34:54,400
like after Batman at all uh I don't know

2093
01:34:54,400 --> 01:34:57,199
this Batman person you speak of um but

2094
01:34:57,199 --> 01:35:00,119
uh interestingly enough all the themes

2095
01:35:00,119 --> 01:35:01,480
is like when you walk into the to the

2096
01:35:01,480 --> 01:35:03,600
grocery store it looks like a gigantic

2097
01:35:03,600 --> 01:35:06,880
Batcave okay okay have you thought of uh

2098
01:35:06,880 --> 01:35:09,560
making the back cave like a you know

2099
01:35:09,560 --> 01:35:12,320
bathroom themed

2100
01:35:15,000 --> 01:35:18,800
one you said a bathroom thing one yeah I

2101
01:35:18,800 --> 01:35:20,800
mean all of the the bathrooms yes

2102
01:35:20,800 --> 01:35:23,639
they're they're also uh Batcave themed

2103
01:35:23,639 --> 01:35:24,600
you know what I'm saying so instead of

2104
01:35:24,600 --> 01:35:25,760
like a porcelain toilet you're just

2105
01:35:25,760 --> 01:35:28,800
sitting on a rock

2106
01:35:28,800 --> 01:35:33,040
d uh when's the last time you sat on the

2107
01:35:33,800 --> 01:35:36,679
rock you uh when's the last time I sat

2108
01:35:36,679 --> 01:35:39,600
on a rock no no no I'm saying like the

2109
01:35:39,600 --> 01:35:43,360
rock to you know do do the

2110
01:35:43,360 --> 01:35:47,590
thing sir I got to ask who are

2111
01:35:47,590 --> 01:35:50,239
[Music]

2112
01:35:50,239 --> 01:35:53,400
you oh I'm with the plumbing The Who for

2113
01:35:53,400 --> 01:35:54,679
the plumbing of the store you with the

2114
01:35:54,679 --> 01:35:56,639
you with the plumbing okay okay all

2115
01:35:56,639 --> 01:35:59,600
right all right um yeah I mean I I tried

2116
01:35:59,600 --> 01:36:02,280
it out um if if I if I can I be candid

2117
01:36:02,280 --> 01:36:03,560
with you right now can I be candid with

2118
01:36:03,560 --> 01:36:06,040
you can I can I be open and vulnerable

2119
01:36:06,040 --> 01:36:07,320
as Bruce

2120
01:36:07,320 --> 01:36:11,119
Wayne I'm On The Rock right

2121
01:36:14,119 --> 01:36:16,880
now do you have any uh any beverages

2122
01:36:16,880 --> 01:36:19,760
with you

2123
01:36:20,320 --> 01:36:23,280
this

2124
01:36:23,280 --> 01:36:26,280
I'm

2125
01:36:26,719 --> 01:36:28,800
I'm I'm sorry could you repeat that I

2126
01:36:28,800 --> 01:36:31,760
had you muted I was grunting I had you m

2127
01:36:31,760 --> 01:36:34,159
could you could you repeat that

2128
01:36:34,159 --> 01:36:36,360
please uh do you have any beverages with

2129
01:36:36,360 --> 01:36:37,520
you on

2130
01:36:37,520 --> 01:36:40,400
to uh no I have a strict no beverage

2131
01:36:40,400 --> 01:36:43,400
while on the toilet policy yes what kind

2132
01:36:43,400 --> 01:36:46,000
of beverages do you guys sell well I

2133
01:36:46,000 --> 01:36:47,679
mean considering it's a grocery store I

2134
01:36:47,679 --> 01:36:50,320
want to say all of them are there any of

2135
01:36:50,320 --> 01:36:52,400
the fruit variety

2136
01:36:52,400 --> 01:36:55,800
uh yeah we got a couple fruits uh yeah a

2137
01:36:55,800 --> 01:36:59,920
couple fruits uh pineapple papaya uh

2138
01:36:59,920 --> 01:37:03,040
dragon fruit you know we got all that uh

2139
01:37:03,040 --> 01:37:06,000
my favorite is banana what about you I'm

2140
01:37:06,000 --> 01:37:07,639
a strawberry guy people don't realize it

2141
01:37:07,639 --> 01:37:08,719
but I'm a strawberry guy I like

2142
01:37:08,719 --> 01:37:10,320
strawberry fruits

2143
01:37:10,320 --> 01:37:13,490
[Applause]

2144
01:37:17,360 --> 01:37:20,000
man that was as eloquent as it possibly

2145
01:37:20,000 --> 01:37:22,860
could be

2146
01:37:22,860 --> 01:37:25,159
[Laughter]

2147
01:37:25,159 --> 01:37:26,880
let's Round of Applause for all the

2148
01:37:26,880 --> 01:37:30,000
people who came up here to do

2149
01:37:31,520 --> 01:37:34,239
that for uh for all the for all the

2150
01:37:34,239 --> 01:37:36,119
comic book nerds I apologize for my uh

2151
01:37:36,119 --> 01:37:39,080
Bruce Wayne impersonation so I'm sorry

2152
01:37:39,080 --> 01:37:42,440
that was Bruce Wayne see that's his name

2153
01:37:42,440 --> 01:37:43,960
all right we have a little bit of time

2154
01:37:43,960 --> 01:37:46,679
left just a little but we want to open

2155
01:37:46,679 --> 01:37:50,400
the floor for some Q&A and see what you

2156
01:37:50,400 --> 01:37:52,920
guys thought you had fun let us know

2157
01:37:52,920 --> 01:37:54,280
this is the time for

2158
01:37:54,280 --> 01:37:57,280
that any questions about anything Z just

2159
01:37:57,280 --> 01:37:59,080
talked about what we talked about we can

2160
01:37:59,080 --> 01:38:00,400
talk about thisday so any any questions

2161
01:38:00,400 --> 01:38:03,639
or anything all right do you want to go

2162
01:38:03,639 --> 01:38:04,920
up there or you you can go there you can

2163
01:38:04,920 --> 01:38:08,360
just like PR let's go let's go what is

2164
01:38:08,360 --> 01:38:09,719
the most difficult thing you've

2165
01:38:09,719 --> 01:38:11,639
encountered while social

2166
01:38:11,639 --> 01:38:13,480
engineering the most difficult thing

2167
01:38:13,480 --> 01:38:14,719
that I've encountered while social

2168
01:38:14,719 --> 01:38:17,320
engineering um that racist misogynous

2169
01:38:17,320 --> 01:38:19,840
thing was from experience that was like

2170
01:38:19,840 --> 01:38:21,280
I said something I still struggle with

2171
01:38:21,280 --> 01:38:23,559
every

2172
01:38:23,880 --> 01:38:28,440
day and uh yes so I feel like on a maybe

2173
01:38:28,440 --> 01:38:30,520
on something like improv the stress may

2174
01:38:30,520 --> 01:38:33,440
be you feel tight and not loose and open

2175
01:38:33,440 --> 01:38:34,480
so what do you kind of do to keep

2176
01:38:34,480 --> 01:38:37,480
yourself relaxed and uh flexible in

2177
01:38:37,480 --> 01:38:40,080
conversation you go for it you um

2178
01:38:40,080 --> 01:38:42,360
totally uh there's there's a definite

2179
01:38:42,360 --> 01:38:44,000
thing that happens you get in your head

2180
01:38:44,000 --> 01:38:46,320
when you're on when you're on the Improv

2181
01:38:46,320 --> 01:38:49,400
stage um typically The Improv can happen

2182
01:38:49,400 --> 01:38:51,960
with as few as two people um it can

2183
01:38:51,960 --> 01:38:53,119
really happen as one person but then

2184
01:38:53,119 --> 01:38:55,360
that's called standup right that's

2185
01:38:55,360 --> 01:38:57,119
usually they practice that a lot so

2186
01:38:57,119 --> 01:38:59,480
improv is two people we do we do casts

2187
01:38:59,480 --> 01:39:01,719
of up to 10 people sometimes uh and it's

2188
01:39:01,719 --> 01:39:03,920
easy to get in your head your job is to

2189
01:39:03,920 --> 01:39:05,159
listen right and know what the scene

2190
01:39:05,159 --> 01:39:07,239
needs and Hop Off the Wall when you can

2191
01:39:07,239 --> 01:39:10,080
and uh uh sometimes you just end up

2192
01:39:10,080 --> 01:39:11,960
watching right and you could be up there

2193
01:39:11,960 --> 01:39:13,960
the entire hour set and maybe you

2194
01:39:13,960 --> 01:39:17,119
stepped out once

2195
01:39:17,119 --> 01:39:19,560
um there are lots of ways to get to get

2196
01:39:19,560 --> 01:39:22,040
around that what um that what works for

2197
01:39:22,040 --> 01:39:23,639
me is when I realize I'm in my head I

2198
01:39:23,639 --> 01:39:26,679
might be in spectator mode is I try to

2199
01:39:26,679 --> 01:39:29,440
listen to what might be needed right so

2200
01:39:29,440 --> 01:39:31,520
in improv uh if anybody's done long form

2201
01:39:31,520 --> 01:39:33,239
improv

2202
01:39:33,239 --> 01:39:35,159
um often you're trying to build

2203
01:39:35,159 --> 01:39:36,599
relationships and you have to establish

2204
01:39:36,599 --> 01:39:37,840
things right so we call it Baseline

2205
01:39:37,840 --> 01:39:40,679
reality it's who these people are uh uh

2206
01:39:40,679 --> 01:39:42,920
where they are what's going on you know

2207
01:39:42,920 --> 01:39:44,000
why are they talking to each other that

2208
01:39:44,000 --> 01:39:45,679
kind of thing so if they've established

2209
01:39:45,679 --> 01:39:47,920
the people on on stage have already

2210
01:39:47,920 --> 01:39:50,840
established uh uh who they are but not

2211
01:39:50,840 --> 01:39:52,760
where where they are right it can be

2212
01:39:52,760 --> 01:39:53,920
kind

2213
01:39:53,920 --> 01:39:57,159
of the the setting gives you plot points

2214
01:39:57,159 --> 01:39:59,520
right so if I'm on the back or if I'm up

2215
01:39:59,520 --> 01:40:02,360
front and I don't have that and I I can

2216
01:40:02,360 --> 01:40:04,760
realize that we don't have a place yet

2217
01:40:04,760 --> 01:40:06,239
maybe somebody can come off stage and

2218
01:40:06,239 --> 01:40:09,080
support me right and say I don't know

2219
01:40:09,080 --> 01:40:10,760
come out with a with a towel over their

2220
01:40:10,760 --> 01:40:12,840
arm and we're in a restaurant right the

2221
01:40:12,840 --> 01:40:15,239
little waiter has giving us water for

2222
01:40:15,239 --> 01:40:18,360
sitting at a table um somebody can come

2223
01:40:18,360 --> 01:40:19,840
up and and start stocking things at the

2224
01:40:19,840 --> 01:40:22,040
grocery store right that immediately

2225
01:40:22,040 --> 01:40:23,679
without even actually necessarily saying

2226
01:40:23,679 --> 01:40:25,639
anything gives us more information to

2227
01:40:25,639 --> 01:40:28,000
play with um I try to look for

2228
01:40:28,000 --> 01:40:30,320
opportunities to do that um that's

2229
01:40:30,320 --> 01:40:31,920
that's if I'm on the back wall and and I

2230
01:40:31,920 --> 01:40:34,199
don't have a way to get in and I might

2231
01:40:34,199 --> 01:40:36,080
notice that my colleagues on on my

2232
01:40:36,080 --> 01:40:39,320
fellow actors on the stage uh might be

2233
01:40:39,320 --> 01:40:41,320
uh struggling a little bit might be

2234
01:40:41,320 --> 01:40:42,719
stuck a little bit Yeah another thing to

2235
01:40:42,719 --> 01:40:45,000
add to that is this applies to impr

2236
01:40:45,000 --> 01:40:45,920
problem it also applies to social

2237
01:40:45,920 --> 01:40:47,159
engineering it applies to everything in

2238
01:40:47,159 --> 01:40:49,480
life this is how I view it I can't

2239
01:40:49,480 --> 01:40:51,080
control what doesn't come out of my my

2240
01:40:51,080 --> 01:40:53,599
mouth right so the way I relax is

2241
01:40:53,599 --> 01:40:55,280
understanding that I am not in control

2242
01:40:55,280 --> 01:40:56,880
of what anybody else says I am in

2243
01:40:56,880 --> 01:40:58,880
control of how I react to it right so

2244
01:40:58,880 --> 01:41:00,760
when it comes to having conversations

2245
01:41:00,760 --> 01:41:02,400
with people that I don't know or don't

2246
01:41:02,400 --> 01:41:03,599
talk to anything like that or don't know

2247
01:41:03,599 --> 01:41:05,159
what they're going to say that relaxes

2248
01:41:05,159 --> 01:41:06,800
me a little bit because I'm

2249
01:41:06,800 --> 01:41:08,480
understanding and I'm I'm I'm Inc

2250
01:41:08,480 --> 01:41:09,760
comfortable with what I'm in control of

2251
01:41:09,760 --> 01:41:11,520
but I understand that I am not in

2252
01:41:11,520 --> 01:41:13,320
control of what they're going to say

2253
01:41:13,320 --> 01:41:14,520
sometimes we always want to control

2254
01:41:14,520 --> 01:41:16,159
everything but once we get over that

2255
01:41:16,159 --> 01:41:17,599
hump and realize that we can't control

2256
01:41:17,599 --> 01:41:19,400
everything it's a lot more relaxing and

2257
01:41:19,400 --> 01:41:21,159
more freeing to what we want to doing

2258
01:41:21,159 --> 01:41:23,560
life and everything like that so and I

2259
01:41:23,560 --> 01:41:24,679
just want to add I know the question

2260
01:41:24,679 --> 01:41:26,119
wasn't directed to me but I have had the

2261
01:41:26,119 --> 01:41:28,360
opportunity to see Brian and Kevin play

2262
01:41:28,360 --> 01:41:30,040
and they both take on very specific

2263
01:41:30,040 --> 01:41:32,440
roles in their improv Ryan is a helper

2264
01:41:32,440 --> 01:41:34,000
he is always going to come and give

2265
01:41:34,000 --> 01:41:36,080
something that is needed Kevin is really

2266
01:41:36,080 --> 01:41:38,239
good at playing off of other people So

2267
01:41:38,239 --> 01:41:40,800
eventually you do find your your piece

2268
01:41:40,800 --> 01:41:42,400
that makes you fit in with a troop or

2269
01:41:42,400 --> 01:41:45,000
fit into the scene of in and of itself I

2270
01:41:45,000 --> 01:41:46,840
saw your hand next sorry I have a

2271
01:41:46,840 --> 01:41:50,520
question um for like the older gr that

2272
01:41:50,520 --> 01:41:53,320
you like it's easy to get Social

2273
01:41:53,320 --> 01:41:55,199
engineered like what advice would you

2274
01:41:55,199 --> 01:41:58,400
give to that oh that's a good question

2275
01:41:58,400 --> 01:42:00,119
for for the older just repeat it for the

2276
01:42:00,119 --> 01:42:02,679
room um for older people who may be more

2277
01:42:02,679 --> 01:42:05,480
easily to social more easy to social

2278
01:42:05,480 --> 01:42:08,880
engineer uh what advice would we give to

2279
01:42:08,880 --> 01:42:11,440
them that's a good one you want me to

2280
01:42:11,440 --> 01:42:14,199
take it go for it yeah so they're more

2281
01:42:14,199 --> 01:42:16,000
susceptible because they don't

2282
01:42:16,000 --> 01:42:17,400
understand the technology this goes back

2283
01:42:17,400 --> 01:42:21,000
to my piece about us not having empathy

2284
01:42:21,000 --> 01:42:23,119
what get on the oh sorry this goes back

2285
01:42:23,119 --> 01:42:24,679
to my piece about us not having empathy

2286
01:42:24,679 --> 01:42:26,679
for people we don't understand so

2287
01:42:26,679 --> 01:42:29,320
instead of chastising you have to

2288
01:42:29,320 --> 01:42:31,599
realize that they just don't really know

2289
01:42:31,599 --> 01:42:33,960
and talking to them from a place of as

2290
01:42:33,960 --> 01:42:36,199
dumb down as you can get without plating

2291
01:42:36,199 --> 01:42:39,000
and pandering to them helping them

2292
01:42:39,000 --> 01:42:40,520
understand the consequences of what

2293
01:42:40,520 --> 01:42:43,239
they're saying and to just have a little

2294
01:42:43,239 --> 01:42:45,760
more discretion they're a very trusting

2295
01:42:45,760 --> 01:42:47,599
generation in a lot of ways because

2296
01:42:47,599 --> 01:42:50,480
they've never really had to not you have

2297
01:42:50,480 --> 01:42:52,800
to be able to meet them where they're at

2298
01:42:52,800 --> 01:42:55,080
not where you are so being able to go

2299
01:42:55,080 --> 01:42:57,719
back and think about if you can it's

2300
01:42:57,719 --> 01:42:59,159
very difficult think about what it's

2301
01:42:59,159 --> 01:43:01,639
like to have no idea the knowledge you

2302
01:43:01,639 --> 01:43:04,679
know now and put yourself in their shoes

2303
01:43:04,679 --> 01:43:07,560
it's scary to them to think that someone

2304
01:43:07,560 --> 01:43:09,679
is going to try to get something from me

2305
01:43:09,679 --> 01:43:11,679
but instead of letting them stay in that

2306
01:43:11,679 --> 01:43:13,800
place of fear meeting them where they're

2307
01:43:13,800 --> 01:43:15,760
at and telling them this is how you can

2308
01:43:15,760 --> 01:43:18,040
protect yourself in a way that they can

2309
01:43:18,040 --> 01:43:19,760
understand I think is a good place to

2310
01:43:19,760 --> 01:43:22,679
start

2311
01:43:24,199 --> 01:43:27,199
welcome

2312
01:43:43,040 --> 01:43:45,880
Eng absolutely so the question

2313
01:43:45,880 --> 01:43:48,920
was does getting into character even

2314
01:43:48,920 --> 01:43:51,000
though you're on the phone actually help

2315
01:43:51,000 --> 01:43:53,440
you be in character it absolutely does

2316
01:43:53,440 --> 01:43:56,040
so you're not going to be completely

2317
01:43:56,040 --> 01:43:59,159
numb pretending to laugh you're going to

2318
01:43:59,159 --> 01:44:01,119
actually smile when you want someone to

2319
01:44:01,119 --> 01:44:03,599
hear the smile coming through your voice

2320
01:44:03,599 --> 01:44:06,639
you're going to actually sound and feel

2321
01:44:06,639 --> 01:44:08,040
and bring up the feeling of the last

2322
01:44:08,040 --> 01:44:09,920
time you felt sympathy for a person when

2323
01:44:09,920 --> 01:44:12,080
someone's telling you how horrible of a

2324
01:44:12,080 --> 01:44:13,639
day that they've had because you've had

2325
01:44:13,639 --> 01:44:16,440
a day just as shitty as they have you

2326
01:44:16,440 --> 01:44:18,360
have to be able to pull up those

2327
01:44:18,360 --> 01:44:20,800
emotions and use them in the moment it

2328
01:44:20,800 --> 01:44:23,880
is not easy work it is the ability to

2329
01:44:23,880 --> 01:44:25,560
relate to someone because you've been

2330
01:44:25,560 --> 01:44:27,840
there and you remember what that's like

2331
01:44:27,840 --> 01:44:29,800
yeah one thing I saw uh when I was

2332
01:44:29,800 --> 01:44:33,400
watching the competition um is to me and

2333
01:44:33,400 --> 01:44:34,520
like I said this just com from somebody

2334
01:44:34,520 --> 01:44:36,840
who's very green in it to me it seems

2335
01:44:36,840 --> 01:44:39,239
like the easiest thing to do is to just

2336
01:44:39,239 --> 01:44:41,719
be somebody from the IT department

2337
01:44:41,719 --> 01:44:43,840
trying to get information right and then

2338
01:44:43,840 --> 01:44:45,280
the people that talk when they do that

2339
01:44:45,280 --> 01:44:47,520
there's no emotion behind them hi I'm

2340
01:44:47,520 --> 01:44:48,760
such and such for the IT department I

2341
01:44:48,760 --> 01:44:50,080
just want to blah blah there's nothing

2342
01:44:50,080 --> 01:44:51,800
there right so if you're somebody who

2343
01:44:51,800 --> 01:44:54,520
knows nothing about technology or just

2344
01:44:54,520 --> 01:44:55,639
anything about what you got the

2345
01:44:55,639 --> 01:44:56,960
information you got to get which could

2346
01:44:56,960 --> 01:44:58,800
be a lot of people you call don't know

2347
01:44:58,800 --> 01:44:59,920
much that's why you got to have empathy

2348
01:44:59,920 --> 01:45:01,639
and work with them it's going to be hard

2349
01:45:01,639 --> 01:45:03,760
for them to understand you because

2350
01:45:03,760 --> 01:45:05,760
there's no emotion behind you when Zen

2351
01:45:05,760 --> 01:45:07,320
did her things the the first person she

2352
01:45:07,320 --> 01:45:08,800
talked to she was talking about how she

2353
01:45:08,800 --> 01:45:10,719
was nervous and she had emotion you had

2354
01:45:10,719 --> 01:45:11,920
you seen her smiling in the booth and

2355
01:45:11,920 --> 01:45:13,440
everything like that that person that's

2356
01:45:13,440 --> 01:45:14,560
on other call is immediately going to

2357
01:45:14,560 --> 01:45:16,800
open up there's emotion there now right

2358
01:45:16,800 --> 01:45:18,400
so now it's like any information you may

2359
01:45:18,400 --> 01:45:20,159
need I want to help you but if you're

2360
01:45:20,159 --> 01:45:21,280
just going to on the phone sound like a

2361
01:45:21,280 --> 01:45:23,599
robot with no emotion behind it it's

2362
01:45:23,599 --> 01:45:24,639
going to be hard to get information out

2363
01:45:24,639 --> 01:45:25,679
of that right because like you said like

2364
01:45:25,679 --> 01:45:26,800
you said ear we got to understand these

2365
01:45:26,800 --> 01:45:28,360
people may not don't know what we know

2366
01:45:28,360 --> 01:45:29,400
so we got to be able to meet them

2367
01:45:29,400 --> 01:45:31,159
halfway when it comes to that we gotta

2368
01:45:31,159 --> 01:45:33,000
we got to wrap up but I want to go back

2369
01:45:33,000 --> 01:45:35,239
to my question for you um so if

2370
01:45:35,239 --> 01:45:37,000
anybody's seen Zen uh compete in the

2371
01:45:37,000 --> 01:45:39,719
booth uh you know she does characters

2372
01:45:39,719 --> 01:45:41,639
like from the get-go her pretexts are

2373
01:45:41,639 --> 01:45:44,440
not dude from it or whatever the pretext

2374
01:45:44,440 --> 01:45:47,639
is a character that you have created to

2375
01:45:47,639 --> 01:45:49,119
to to bring out the empathy and to

2376
01:45:49,119 --> 01:45:50,280
connect with the human can you say a

2377
01:45:50,280 --> 01:45:52,239
little a little bit about the characters

2378
01:45:52,239 --> 01:45:53,840
that you have created maybe did anybody

2379
01:45:53,840 --> 01:45:56,960
see her uh compete

2380
01:45:58,239 --> 01:46:00,960
yesterday so like I said I started last

2381
01:46:00,960 --> 01:46:03,239
year first fcon first time in the booth

2382
01:46:03,239 --> 01:46:05,440
I knew pretty much nothing terminal

2383
01:46:05,440 --> 01:46:08,719
screens did scare me so I didn't want to

2384
01:46:08,719 --> 01:46:11,159
come out with the confidence that I knew

2385
01:46:11,159 --> 01:46:12,560
exactly what I was talking about from an

2386
01:46:12,560 --> 01:46:14,880
IT perspective because I didn't so this

2387
01:46:14,880 --> 01:46:16,480
goes back to like being able to

2388
01:46:16,480 --> 01:46:18,639
intersperse your truth I knew that when

2389
01:46:18,639 --> 01:46:19,920
I went in the booth I was going to be

2390
01:46:19,920 --> 01:46:22,320
nervous I didn't know anything so

2391
01:46:22,320 --> 01:46:25,719
instead of trying to push it down I took

2392
01:46:25,719 --> 01:46:27,679
the opportunity to create a character

2393
01:46:27,679 --> 01:46:30,239
who didn't know anything and ran with it

2394
01:46:30,239 --> 01:46:31,920
and picked a person to call that I

2395
01:46:31,920 --> 01:46:33,920
thought I could entice empathy

2396
01:46:33,920 --> 01:46:36,760
from turns out didn't get to use it last

2397
01:46:36,760 --> 01:46:38,560
year but I held on to it for this year

2398
01:46:38,560 --> 01:46:40,480
even though I knew a lot more than I did

2399
01:46:40,480 --> 01:46:43,040
then it worked very well I called

2400
01:46:43,040 --> 01:46:45,400
someone anticipating getting a man and

2401
01:46:45,400 --> 01:46:47,159
playing off the fact of the that I knew

2402
01:46:47,159 --> 01:46:49,400
that he had daughters instead I got a

2403
01:46:49,400 --> 01:46:52,320
woman and was able ble to hey girlfriend

2404
01:46:52,320 --> 01:46:55,960
my way through about 7 and 1/2 minutes

2405
01:46:55,960 --> 01:46:58,360
of her wanting to help me because she

2406
01:46:58,360 --> 01:47:01,080
knew what it was like to be nervous her

2407
01:47:01,080 --> 01:47:02,599
name was brenley white she's one of my

2408
01:47:02,599 --> 01:47:04,800
favorite characters and she comes from a

2409
01:47:04,800 --> 01:47:07,199
part of me that I let go of a very long

2410
01:47:07,199 --> 01:47:09,719
time ago I'm from the south I went to

2411
01:47:09,719 --> 01:47:12,199
the big city directly after college to a

2412
01:47:12,199 --> 01:47:14,760
job that I did not need to have I don't

2413
01:47:14,760 --> 01:47:17,000
know how I got it but I was very very

2414
01:47:17,000 --> 01:47:19,360
nervous to go my first day so the

2415
01:47:19,360 --> 01:47:20,920
character that I created was not

2416
01:47:20,920 --> 01:47:22,599
something that I saw on a TV screen it

2417
01:47:22,599 --> 01:47:24,920
was not something that I just made up it

2418
01:47:24,920 --> 01:47:27,880
was someone that I once was and I think

2419
01:47:27,880 --> 01:47:30,679
that's one of the things that makes good

2420
01:47:30,679 --> 01:47:33,679
characters listen hold on give round

2421
01:47:33,679 --> 01:47:35,150
Applause

2422
01:47:35,150 --> 01:47:38,309
[Applause]

2423
01:47:38,880 --> 01:47:41,840
so so right now she's being super modest

2424
01:47:41,840 --> 01:47:43,159
right so I'm about to turn it up a

2425
01:47:43,159 --> 01:47:45,800
little bit she did some I've never seen

2426
01:47:45,800 --> 01:47:47,679
her her character was so good that the

2427
01:47:47,679 --> 01:47:50,719
person she was on the phone with said uh

2428
01:47:50,719 --> 01:47:52,199
yeah just call me back if you need more

2429
01:47:52,199 --> 01:47:53,880
information just give me just give me a

2430
01:47:53,880 --> 01:47:55,719
call back I'll I'll give you more I'm

2431
01:47:55,719 --> 01:47:57,480
I've never seen that day in my life that

2432
01:47:57,480 --> 01:47:59,920
actually happened so she did a great job

2433
01:47:59,920 --> 01:48:02,639
yeah um we had someone uh lost don't say

2434
01:48:02,639 --> 01:48:05,440
their name somebody lost their

2435
01:48:05,440 --> 01:48:07,520
wallet real this is not made yeah this

2436
01:48:07,520 --> 01:48:09,239
isn't made this is an improv somebody

2437
01:48:09,239 --> 01:48:11,719
lost their wallet so if you don't have

2438
01:48:11,719 --> 01:48:14,360
yours we can confirm it if you come up

2439
01:48:14,360 --> 01:48:17,800
here and check it out so social

2440
01:48:17,800 --> 01:48:20,679
engine this is about ethical social

2441
01:48:20,679 --> 01:48:22,840
engineering uh thank you all for being

2442
01:48:22,840 --> 01:48:24,360
here and the people just came in sorry

2443
01:48:24,360 --> 01:48:27,000
you missed it all uh we hope that it's

2444
01:48:27,000 --> 01:48:28,400
useful I hope that it give you more

2445
01:48:28,400 --> 01:48:29,719
information about social engineering a

2446
01:48:29,719 --> 01:48:30,880
little bit more about improv and a

2447
01:48:30,880 --> 01:48:32,040
little bit more about connecting with

2448
01:48:32,040 --> 01:48:35,020
anybody in your life uh thank you very

2449
01:48:35,020 --> 01:48:41,520
[Applause]

2450
01:48:41,520 --> 01:48:44,239
much uh I will say one last thing uh

2451
01:48:44,239 --> 01:48:45,400
several people asked us for the slide

2452
01:48:45,400 --> 01:48:47,639
deck um I will tweet it out and tag it

2453
01:48:47,639 --> 01:48:52,040
with the SEC Defcon so follow

2454
01:48:52,040 --> 01:48:55,040
that