$ grep -l "tag:incident-response" writing/
tag: incident response.
3 pieces tagged incident response, newest first. The full taxonomy is on the tag index.
2026·07·16
The Qantas breach was a phone call: what we know A living account of the Qantas breach, now pinned on a tech-support scam. No zero-day — a phone call to a contact centre exposed 5.7 million customers. What's confirmed, what's still unproven, and the help-desk controls that actually stop it. Updated as it develops. data breach · social engineering · incident response
10 min
2025·08·23
The incidents that do not make the papers What three years on the CREST Incident Response Pan-Europe board has taught me about the work the headlines never cover, and the kind of firm a customer should actually want to be on the end of the phone with. crest · incident response · craft · standards
6 min
2025·07·26
Carrying the pager, revisited A reflection on a year of mature incident-response practice — what carrying the on-call pager has taught me about the shape of leadership, the cost of not training your successor, and what the work actually looks like at three in the morning. incident response · craft · leadership
6 min
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